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Very lax security at Moneybookers

Discussion in 'Other Complaints' started by elscrabinda, May 29, 2012.

    May 29, 2012
  1. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Forgot my password the other day and so followed the prompts on their site. Was horrified to see that all they required of me was my email address and my date of birth, both of which are virtually public knowledge considering how often you have to give them, not least to the casinos/sportsbooks that you may be using moneybookers for. Didn't even have to log in to my email account and follow a link, it just took me straight away to the ability to change my password.

    They claim that they have very sophisticated but secret security in place, but I see no way how this could have taken place given these were the only details I was asked for. They also claim that the usual process involves a verification code sent by sms but this certainly wasn't the case when I did it.

    Their suggested solution is to apply for a 'security key', the kind that are becoming more common for internet banking, where you have to input your pin into a device which generates a random password each time. I resent these as they defeat the whole point of the internet when you have to carry a dozen of them wherever you go where you may need to access an account, so it really is no substitute for having proper protection in the first place.

    I'm not sure what the other solution would be, given that they seem to be in complete denial that there is any problem, other than using a unique email address that you give to nobody, and treating that as your password, but then some casinos get sniffy if your registered email address is different from your moneybookers one so that isn't perfect either.
     
    1 person likes this.
  2. May 29, 2012
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Tell me about it! :(

    It is now over 1 year since MoneyBookers allowed someone to hack into my account and steal all my money - and I still haven't got it back.
    Even though I reported the theft within a few hours - it took them 4 MONTHS to say - "Oooops sorry, your money has left the system"!

    I am still waiting for the Financial Ombudsman to make the final verdict (the preliminary verdict was in my favour), so I might get my money back one day.

    Full story in this thread: http://www.casinomeister.com/forums/online-casinos/43986-moneybookers-account-hacked-emptied.html

    KK
     
  4. May 29, 2012
  5. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    KK have you ever wondered if it was a inside job [your issue ] cause i am:mad:
     
  6. May 29, 2012
  7. ThePOGG

    ThePOGG Meister Member webmeister

    Occupation:
    Casino Affiliate
    Location:
    UK
    I won't touch Moneybookers - there's been far too many reports of them passing on what is legally private information whenever a casino asks for it.
     
  8. May 29, 2012
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    No, I don't think so.
    I do have my suspicion of someone who could have been involved (a now banned member of CM) but I have absolutely no proof so I'm keeping quiet on that one.
    Whoever it was, I still blame MoneyBookers 100% for a) Letting it happen, and b) Not getting my money back immediately after I reported it.

    KK
     
    2 people like this.
  10. Jun 7, 2012
  11. analistika74

    analistika74 Dormant account webby

    Occupation:
    Designer
    Location:
    In front of my PC
    WTF !?!

    Thanks for heads up guys . I was considering to set up a Moneybookers account for business use but now that I've heard this I think i'll stay far and away .

    In their defense though they might be logging the MAC address of each user , combine that with a cookie system and it's hard for a hacker to bypass those .
     
  12. Jul 20, 2012
  13. LinkinFart

    LinkinFart Banned User : multi-account fraudster

    Occupation:
    not anymore
    Location:
    Croatia
    I`ll check this out for myself and if this is the case I`m going to close my account and forget they ever existed. Unbelievable. Thanks for alert.
     
  14. Jul 27, 2012
  15. datch

    datch Experienced Member mm1

    Occupation:
    .
    Location:
    Germany
    frightening

    Moneybookers was always my first address when it was going around gambling winnings.
    Not any more, thank you for this valuable information: Moneybookers has lost another customer. I have emptied my account there and it will remain so. :eek:
     
  16. Jul 27, 2012
  17. mn001

    mn001 Experienced Member

    Occupation:
    Troll
    Location:
    Casino
    I use their security device - I must click on it and get a new unique 8 digit number code every time I do something. Cant be more secure than this.

    It's free of charge and sent via fedex. Might be a small charge for non vip. Without this device I would not sleep good at night.
     
  18. Aug 23, 2012
  19. petkaymad

    petkaymad Dormant account

    Occupation:
    Network Admin
    Location:
    Out Woopwoop Way
    I have to say that Moneybookers have been on my shit list for many years now due to the amount of time it took to first get my security documents registered (well over 3 months and numerous overseas phone calls) and then the enormous amount of time it took to get my money from my account. 6 months is way too long trying to get money back that I deposited. Some of the bullshit excuses they gave me were simply unbelievable. I still have an account with them that has a small balance, but there is no way that I would ever let them have any of my money again.

    Now I just tell anyone I can to steer clear of them if you can. Their service and customer relations seriously sucks.
     
  20. Aug 23, 2012
  21. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Surprises me that anyone at all uses Moneybooker`s after the Betfair fiasco, wasn`t long after this that they changed their name to Skrill (go figure imho).
     
    2 people like this.
  22. Aug 27, 2012
  23. threescatters

    threescatters Dormant account PABnonaccred

    Occupation:
    .
    Location:
    UK
    I agree with the comments about betfair. Reversing legitimate transfers that were won fair and square is NOT acceptable. You cant ever be sure about your winnings in moneybookers/skrill after that. I agree fraudently won money should be able to be confiscated/reversed but legitmate winnings, no. A customer cant reverse money when they lose fair and square can they?

    For anyone who does use skrill/moneybookers and is worried about the security....get the secure code key, you are almost unbreakable after receving it.
     
  24. Aug 27, 2012
  25. JackTenOff

    JackTenOff Webmaster webmeister

    Occupation:
    nananananana
    Location:
    uk
    I was going to setup a moneybookers account a while back for payments but heard so many horror stories, yet very few stories of neteller accounts being hacked.
     
  26. Aug 27, 2012
  27. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Moneybookers aren't the only ones who have reversed winnings back to a casino from a customer's account. Neteller has also done it. Quite a few years back, I believe it was Prime Casino if I'm not mistaken. If I get time later, I'll search up the thread. Point being...if MB and Neteller do it, I suspect that ANY ewallet has the ability to return funds to a casino, after they have been paid into the customer's account.

    EDIT: Adding links to threads. I was mistaken...it was not ONLY Prime Casino that had Neteller yank back funds, but also Mansion Casino did the same thing to a player..removed funds from their Neteller account.

    Links....

    http://www.casinomeister.com/forums...-mansion-rob-my-neteller-take-bonus-back.html

    http://www.casinomeister.com/forums...27-prime-casino-remove-my-money-neteller.html

    So again, just a heads up....I don't believe your funds are any safer at Neteller or any other ewallet, than they are at Moneybookers/Skrill. This type of behaviour is obviously not limited to MB/Skrill.
     
    1 person likes this.

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