Very lax security at Moneybookers

[elscrabinda]

Forgot my password the other day and so followed the prompts on their site. Was horrified to see that all they required of me was my email address and my date of birth, both of which are virtually public knowledge considering how often you have to give them, not least to the casinos/sportsbooks that you may be using moneybookers for. Didn't even have to log in to my email account and follow a link, it just took me straight away to the ability to change my password.

They claim that they have very sophisticated but secret security in place, but I see no way how this could have taken place given these were the only details I was asked for. They also claim that the usual process involves a verification code sent by sms but this certainly wasn't the case when I did it.

Their suggested solution is to apply for a 'security key', the kind that are becoming more common for internet banking, where you have to input your pin into a device which generates a random password each time. I resent these as they defeat the whole point of the internet when you have to carry a dozen of them wherever you go where you may need to access an account, so it really is no substitute for having proper protection in the first place.

I'm not sure what the other solution would be, given that they seem to be in complete denial that there is any problem, other than using a unique email address that you give to nobody, and treating that as your password, but then some casinos get sniffy if your registered email address is different from your moneybookers one so that isn't perfect either.

 

[KasinoKing]

Tell me about it!

It is now over 1 year since MoneyBookers allowed someone to hack into my account and steal all my money - and I still haven't got it back.
Even though I reported the theft within a few hours - it took them 4 MONTHS to say - "Oooops sorry, your money has left the system"!

I am still waiting for the Financial Ombudsman to make the final verdict (the preliminary verdict was in my favour), so I might get my money back one day.

Full story in this thread: https://www.casinomeister.com/forums/threads/moneybookers-account-hacked-and-emptied.43986/

KK

 

[rockycatt]

Tell me about it!

It is now over 1 year since MoneyBookers allowed someone to hack into my account and steal all my money - and I still haven't got it back.
Even though I reported the theft within a few hours - it took them 4 MONTHS to say - "Oooops sorry, your money has left the system"!

I am still waiting for the Financial Ombudsman to make the final verdict (the preliminary verdict was in my favour), so I might get my money back one day.

Full story in this thread: https://www.casinomeister.com/forums/threads/moneybookers-account-hacked-and-emptied.43986/

KK

KK have you ever wondered if it was a inside job [your issue ] cause i am

 

[ThePOGG]

I won't touch Moneybookers - there's been far too many reports of them passing on what is legally private information whenever a casino asks for it.

 

[KasinoKing]

KK have you ever wondered if it was a inside job [your issue ] cause i am

No, I don't think so.
I do have my suspicion of someone who could have been involved (a now banned member of CM) but I have absolutely no proof so I'm keeping quiet on that one.
Whoever it was, I still blame MoneyBookers 100% for a) Letting it happen, and b) Not getting my money back immediately after I reported it.

KK

 

[analistika74]

WTF !?!

Thanks for heads up guys . I was considering to set up a Moneybookers account for business use but now that I've heard this I think i'll stay far and away .

In their defense though they might be logging the MAC address of each user , combine that with a cookie system and it's hard for a hacker to bypass those .

 

[LinkinFart]

I`ll check this out for myself and if this is the case I`m going to close my account and forget they ever existed. Unbelievable. Thanks for alert.

 

[datch]

frightening

Moneybookers was always my first address when it was going around gambling winnings.
Not any more, thank you for this valuable information: Moneybookers has lost another customer. I have emptied my account there and it will remain so.

 

[mn001]

I use their security device - I must click on it and get a new unique 8 digit number code every time I do something. Cant be more secure than this.

It's free of charge and sent via fedex. Might be a small charge for non vip. Without this device I would not sleep good at night.

 

[petkaymad]

I have to say that Moneybookers have been on my shit list for many years now due to the amount of time it took to first get my security documents registered (well over 3 months and numerous overseas phone calls) and then the enormous amount of time it took to get my money from my account. 6 months is way too long trying to get money back that I deposited. Some of the bullshit excuses they gave me were simply unbelievable. I still have an account with them that has a small balance, but there is no way that I would ever let them have any of my money again.

Now I just tell anyone I can to steer clear of them if you can. Their service and customer relations seriously sucks.

 

[Seventh777]

Surprises me that anyone at all uses Moneybooker`s after the Betfair fiasco, wasn`t long after this that they changed their name to Skrill (go figure imho).

 

[threescatters]

I agree with the comments about betfair. Reversing legitimate transfers that were won fair and square is NOT acceptable. You cant ever be sure about your winnings in moneybookers/skrill after that. I agree fraudently won money should be able to be confiscated/reversed but legitmate winnings, no. A customer cant reverse money when they lose fair and square can they?

For anyone who does use skrill/moneybookers and is worried about the security....get the secure code key, you are almost unbreakable after receving it.

 

[JackTenOff]

I was going to setup a moneybookers account a while back for payments but heard so many horror stories, yet very few stories of neteller accounts being hacked.

 

[Pinababy69]

Surprises me that anyone at all uses Moneybooker`s after the Betfair fiasco, wasn`t long after this that they changed their name to Skrill (go figure imho).

I agree with the comments about betfair. Reversing legitimate transfers that were won fair and square is NOT acceptable. You cant ever be sure about your winnings in moneybookers/skrill after that. I agree fraudently won money should be able to be confiscated/reversed but legitmate winnings, no. A customer cant reverse money when they lose fair and square can they?

For anyone who does use skrill/moneybookers and is worried about the security....get the secure code key, you are almost unbreakable after receving it.

Moneybookers aren't the only ones who have reversed winnings back to a casino from a customer's account. Neteller has also done it. Quite a few years back, I believe it was Prime Casino if I'm not mistaken. If I get time later, I'll search up the thread. Point being...if MB and Neteller do it, I suspect that ANY ewallet has the ability to return funds to a casino, after they have been paid into the customer's account.

EDIT: Adding links to threads. I was mistaken...it was not ONLY Prime Casino that had Neteller yank back funds, but also Mansion Casino did the same thing to a player..removed funds from their Neteller account.

Links....

https://www.casinomeister.com/forums/threads/mansion-rob-my-neteller-to-take-bonus-back.18961/

https://www.casinomeister.com/forums/threads/prime-casino-remove-my-money-from-neteller.17927/

So again, just a heads up....I don't believe your funds are any safer at Neteller or any other ewallet, than they are at Moneybookers/Skrill. This type of behaviour is obviously not limited to MB/Skrill.