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Very confusing Trada signup

Discussion in 'Online Casinos' started by MiltonW, Aug 4, 2018.

    Aug 4, 2018
  1. MiltonW

    MiltonW Experienced Member

    Occupation:
    Developer
    Location:
    Netherlands
    Hi all,

    I've been away from online casinos a while, decided to try one recommended by CasinoMeister, but I must say I'm confused.
    I clicked the link for Trada, which says 100 free spins (Rhino) at 20 times. Get redirected to their homepage which says 25 at 40. So I chat, and it seems I already have an old account, so I'm not bothered with the 25x40 (wouldn't want that wagering).
    Very well, so I deposit 10. Go to Rhino, no free spins.
    Chat.
    They are already in your account
    go to the game Great Rhino

    Did. But no go.​

    Oh sorry
    Your money is played first
    So you cancel the bonus and withdraw if you win off your cash
    The spins will start once you've played through

    Very strange...
     
  2. Aug 4, 2018
  3. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland
    Hi Milton,

    That is confusing, I agree.

    The 100 spins at 20x wagering is the first deposit bonus. The signup bonus (no deposit) is 25 spins at 40x wagering.

    Please PM your email address and I'll look into why the spins didn't add at the time of deposit. The explanation from the live chat agent is strange but I suspect they misunderstood your query, I'll clear it up with them right away,

    Thanks,

    Rachel.
     
  4. Aug 4, 2018
  5. MiltonW

    MiltonW Experienced Member

    Occupation:
    Developer
    Location:
    Netherlands
    Hi Rachel,

    The plot thickens :)

    What if I never play through my deposit? I never get my free spins?

    Yes exactly

    That's not right. I'm supposed to get my spins. Then when I use them. my real money is used, and only then my bonus money. Now I'm pretty sure there are no free spins at all...

    I can see them in your account
    I promise you they are there
    It says it in the terms and conditions you have to play cash first

    I go to my account. Active Bonuses. Nothing.​


    I think you need to educate your agent, or me :)

     
  6. Aug 4, 2018
  7. MiltonW

    MiltonW Experienced Member

    Occupation:
    Developer
    Location:
    Netherlands
    Hmm, so I pressed play on on the account overview screen, then I got my free spins. Only then in my active bonuses I saw the WR (sort of makes sense).
    Still, the agent explanation was wrong, and the free spins should popup once you open Rhino...
     

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