Just to add a datapoint, Vernons have been badgering me to make deposits, offering bonuses every 2 or 3 days, VIP status, etc., I lost a few thousand in the process. Made a cashout (£7k), and all of a sudden they aren't so friendly.
Email 1:
"Please note that as stated in the Terms and Conditions, when You choose to receive Bonuses from Us, generate winnings from such Bonuses in excess of Five Thousand Pounds (£5,000) and subsequently request a withdrawal, we reserve the right to restrict such withdrawal to a maximum of five thousand pounds (£5,000) in any 30 day period. The winnings subject to such withdrawal request that exceed such limit will be placed back into Your Player Account.
Your recently requested withdrawal/s are in an amount that exceeds the monthly withdrawal limit.
The amount which exceeds the allowed limit has been returned to your account balance.
We deeply regret any inconvenience caused and appreciate your cooperation with our policy.
"
Email 2:
"we request that you provide us with a utility bill or a bank statement displaying the address that you registered with us.
The document must display the following:
• full name and the address as registered in your account
• Company logo (displayed clearly)
• Date (within a three(3) month period)
Additionally, the document sent must be:
• clear and legible
• a full document (letters, pay slips/stubs, folded paper, envelopes and partial sections are unacceptable)
• in either jpeg, adobe, tiff file formats
• less than 1MB (if sent as an e-mail attachment)
"
Email 3:
"As part of our security procedures, we ask that you provide the following details:
1) Your valid photo identification (e.g. passport or driving license) that shows the address currently registered in your gaming account. If your ID does not show the address registered, please provide a utility bill or bank statement that does. Please be advised we will still require a copy of the photo ID.
2) Front and back copies of the credit cards you used to deposit in your account. If you no longer have one of these credit cards, a bank statement for the card in question will suffice. Please be sure that the credit card number and your name are listed on the document. Please note as it is necessary for us to see only the first 6 and last 4 digits, we suggest that you hide the middle digits as a security precaution.
3) Below you will find a detailed list of all the transactions you have made with our gaming site, in the account<deleted>. Please review the list below, print it out, sign each page and scan or take a digital photo of this document and e-mail it back to us.
Date Credit Card # Amount
<deleted>
IMPORTANT: Please note that each page of the form should be signed. In the event that some pages are not signed, the form will not be accepted as valid.
"
Email 4:
"Your withdrawal request for the total amount of £5,000.00 is currently being reviewed. As part of our security process, we require the front and back copies of the credit cards used to deposit in your account.
The credit card copies must display the following:
• Name (as registered in the account)
• Expiration date
• First 6 and last 4 digits on front of the credit card
• Last 4 digits of the credit card number at the back of the card. As a security precaution, we suggest that you hide the CVV2 code.
• signature
"
Email 5:
"Your withdrawal request for the total amount of £5,000.00 is currently being reviewed. As part of our security process, we require a notarized copy of your photo ID.
The Notarized ID must display the following:
• Photo
• First and last name
• Billing address as registered in the account
• Birth date
• Expiration date (if one is not present on the document please specify)
• Signature
• Notary seal
Additionally, the documents sent must be:
• clear and legible
• on blank, full sheet of paper
The notarized copy of your photo ID must be sent via courier to:
Vernons Casino Customer Services
Walton House
55 Charnock Road
Liverpool
L67 1AA
"
I sent them an email querying the latter point, and they say:
"Thank you for your email.
I previously had a document notarized in 2009. This cost me £75 and was reimbursed by the casino. The cost may have increased slightly now, I haven't checked yet.
Could you please confirm that you will reimburse this cost.
Thank you.
"
Reply:
"This is Red from the Vernons Casino Support Team.
Please be advised that we do not reimburse fees for Notarization of your documents. Note that as per Terms and Conditions, "5.5 You shall provide Us with all information requested by Us from time to time that is necessary for the operation of Your Player Account, including, but not limited to, proof of identity, notarized documentation, proof of address, utility bills, bank details, bank statements and bank references. You shall provide Us with any such requested documents immediately upon request and not later than within a reasonable time of response. Subject to clause 3.7, all information provided by You to Us pursuant to this clause 5.5 shall be held by Us in confidence and in accordance with the terms of Our Privacy Policy."
Thank you.
"