Verification drama continues @ casoola

It's more complicated.

Surprisingly, groups like Genesis, Nektan, Aspire, Jumpman etc have some of the best conversion rates because they offer mostly big sign-up bonus packages over multiple deposits.

Convoluted terms, low RTPs, low bonus-to-cash conversion etc. - all be damned, players simply do not care sufficiently or don't do their due diligence or might even accept those imperfect details, simply because the big bonuses cloud their "thinking", IMO.

Plus, most account verifications go rather smoothly without the need for extra docs or selfies.

Hence, as a "small" affiliate, what should you do? Not listing them means you miss out in a lot of traffic and waste your time and money to keep your site going. Having just VS, LV and some others of the big boys on your site won't earn you enough to put food on the table, it is as simple as that.

As much as people try to push the buck to affiliates, it is ultimately down to the player who makes the decision.

I understand all that so what do you do if the person who signed up through your link asks for help and if the person signing up needs to do due diligence which I agree they should is there info about the low bonus to cash conversion etc on the affilate site for them to include in their quest or should the diligence be done elsewhere?
 
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We’re a week in.
They don’t reply to any complaints email seriously.
The rep on here doesn’t answer any of my questions. Just says “you received an email yesterday”.

They haven’t verified me yet. 7 days in. Chat claims to not have my docs. I’ve sent them again and have them the date I originally sent it in. Then she ended the chat.

So what e mail is the rep referring you to? I assume you did the picture in the end? Once you have the money close account.
 
I understand all that so what do you do if the person who signed up through your link asks for help and if the person signing up needs to do due diligence which I agree they should is their info about the low bonus to cash conversion etc on the affilate site for them to include in their quest or should the diligence be done elsewhere?

If they signed up via a site, then they can/should approach the affiliate for help. That shouldn't be a question.

I try to put all pros and cons into a review to allow readers to make an informed decision. Surely, there are aff sites glorifying even the worst offers, which for me is a warning sign in itself to look for a "second opinion".
 
Isn't it awkward promoting a casino as a top casino that seems to have a very high chance of mugging your sign ups off and no way to help them if they do?
Actually I have had hundreds of FTD's over the last 3 years and only had one issue that required me to get in touch with the contact I had at the time. I had a player who turned 50 quid into 67k one month, although spent a bit back got paid fine. Obviously I'd help a player who signed up through me wherever possible. Pro rata I have to say this is one of the least troublesome groups I've dealt with, a fraction of 1% have reported any issues to me. The worst was Betonaces (now defunct) where I had 2 players from around a dozen I recruited in a week or so before I removed them (before they closed) who had moans - one was @interlog if you remember and I immediately got in touch with their manager to help him out when he told me he had used my link, and he was paid shortly afterwards. :)

Unlike CM I do not offer, nor profess to offer any arbitration services to my players but I will ALWAYS try to intervene if made aware of an issue, or forward it to Max via the player doing a PAB if necessary.

Overall, over the last nearly 4 years I've been an affiliate, I have to say by sticking in the main to sites for the UK market with UKGC licenses, problems are few and far between. This is why I am quite fussy about promoting some groups, why I removed Nektan for example the moment I saw that DoA thread here and realized what a bunch of amateur tossers they were.

Affiliates have the same choices as the players as to what casinos they do business with. As long as they are legit, licensed and advertised in accordance with CPA/UKGC requirements naturally.
 
Give your head a wobble was a bit blunt. I just meant think about it - a couple of pictures for a £1000.

Camera phone? Or is that a silly question...hell, borrow the neighbours, common Miss T you know it makes sense.
So what e mail is the rep referring you to? I assume you did the picture in the end? Once you have the money close account.
hi,

the email was the email I received after 6 days asking for docs.

90% had already been sent in a week before rest was added.

This morning chat agent claimend that I hadn’t sent it in and I referred to the mail and I did send it in.

Reps that the delay is due to verification (doesn’t tell me why it takes 7 days while my passport, bankstatement ans card were already sent it).
And that after that my withdrawal will be processed. No timeframe given.
 
hi,

the email was the email I received after 6 days asking for docs.

90% had already been sent in a week before rest was added.

This morning chat agent claimend that I hadn’t sent it in and I referred to the mail and I did send it in.

Reps that the delay is due to verification (doesn’t tell me why it takes 7 days while my passport, bankstatement ans card were already sent it).
And that after that my withdrawal will be processed. No timeframe given.
Send the documents again and ask them straightaway to confirm they received the email.
 
Verify before making a deposit!

Simples really. If they say not needed then tell them you won't deposit until your account is fully verified.

I did that with all my accounts, not once did I experience a delay or strange requests that are ultimately designed to delay the payment in the hope that players will reverse. And those who tried, changed course quickly when I told them that I wouldn't deposit until the verification is complete.

Genesis is not a bad group per se, but they sure make it pretty tough to like, let alone praise them.
Or just sign up at the l and l brand and get verified super fast and have you money even quicker.
 
hi,

the email was the email I received after 6 days asking for docs.

90% had already been sent in a week before rest was added.

This morning chat agent claimend that I hadn’t sent it in and I referred to the mail and I did send it in.

Reps that the delay is due to verification (doesn’t tell me why it takes 7 days while my passport, bankstatement ans card were already sent it).
And that after that my withdrawal will be processed. No timeframe given.
7 days! Haha god built the world faster.
The sow, kyc process at L and L took hours, would of been quicker if I’d had what they required at hand.
Was flawless.
Also this genesis brand seem to have poor reps and support, the wait times are also comical.
Far better places to play.
 
Turns out a few weeks back I saw a name I didn’t recognize on my card.
Asked my bank to wnquire what this payment was for.
Never had an update from bank.


turns out to be another name of a genesis casino I was playing at.
They now refuse to pay me my 1000 because of that request. But also haven’t refunded the deposits
 
Lesson to learn here people changebacks are not the way to go as for the OP your bank went down the charge back route as you tried to pull the wool which turned out to be a very bad move..
I didn’t ask for a chargeback though.
I asked for information about the charge.

Which normally companies send in a receipt/invoice/whatever.
 
Many casinos make charges with different names, they have many different payment funnels and use different providers that if your payment is not going through one, it's automatically is re-routed to other one.

If gambling online, worth to compare these weird transactions with casino deposits and also possibly check with support if name in statement can be their charge.

If you contacted your bank by writing and have all that saved, you could blame them that they went for chargeback route without your permission, usually chargebacks are very carefully checked and not started accidentally if just asking about some payment as banks also know how serious thing is to chargeback any payment and they want to be really sure that it's exactly you are willing to do before starting that. It's not nice for them to make false chargebacks, these are not cheap operations and banks reputation is not really raising up if they start to chargeback some actually valid payments from something bought online. If your payment have been 3DS, then chance to get that claimed back is quite small as when going through that step of security check, it's usually taken very strong evidence that payment is done by person who have that card and if not reported as stolen, then it's quite obviously card holder.

Now it makes much more sense that casino wanted every piece of documentation and these selfies to have everything possible to challenge that chargeback which they most probably do.
 
Many casinos make charges with different names, they have many different payment funnels and use different providers that if your payment is not going through one, it's automatically is re-routed to other one.

If gambling online, worth to compare these weird transactions with casino deposits and also possibly check with support if name in statement can be their charge.

If you contacted your bank by writing and have all that saved, you could blame them that they went for chargeback route without your permission, usually chargebacks are very carefully checked and not started accidentally if just asking about some payment as banks also know how serious thing is to chargeback any payment and they want to be really sure that it's exactly you are willing to do before starting that. It's not nice for them to make false chargebacks, these are not cheap operations and banks reputation is not really raising up if they start to chargeback some actually valid payments from something bought online. If your payment have been 3DS, then chance to get that claimed back is quite small as when going through that step of security check, it's usually taken very strong evidence that payment is done by person who have that card and if not reported as stolen, then it's quite obviously card holder.

Now it makes much more sense that casino wanted every piece of documentation and these selfies to have everything possible to challenge that chargeback which they most probably do.

Well, the casino I used came up under only 2 names for a long time.
So didn’t know about the third.

Can indeed imagine that if my bank has put it through as unauthorized rather than unrecognized and asking for more info..
I assume this will all sort it self out in the end now.
 
So happy end. It was quite obvious that if bank is contacting them for possible chargeback, they will ask loads these kind of documents that you are you (selfie+id) and that it have been you who used the account so they can defend themselves against that chargeback as there are very little possibility that somebody else was using that card anymore as it was used to your own account :)
 
So happy end. It was quite obvious that if bank is contacting them for possible chargeback, they will ask loads these kind of documents that you are you (selfie+id) and that it have been you who used the account so they can defend themselves against that chargeback as there are very little possibility that somebody else was using that card anymore as it was used to your own account :)
Yes, and I totally understand that too! In the end Didn’t send all of that in though.

When they says a “chargeback” issue, MY retrieval request popped to mind. Now that’s settled, I’m suprised they resolve it as quick too.
 

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