Verification drama continues @ casoola

[misstrouble]

So,

decided to deposit a 100 quid total at Casoola.
Won 2k. Got declined because of wrong payment method.
Lost 1k, withdrew. Account got locked. I sent in my passport, bankstatement and card.

6 days later I receive an email. If I can please send a picture of me with passport/card. Note with date, accout number, etc etc.

Isn’t this a bit much for a total of 100 deposit and 1000 withdrawal?

@CasinoCruiseRep hasn’t beenhelpful.

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[bamberfishcake]

Seems a bit of a delayed process for verification considering some do it within an hour or two.

They may be understaffed due to current events and some casinos want a picture of you with the proof and some dont.

Nothing you can do but play the waiting game.

Do not play further! Put it to bed and do what they ask, tenfold.

Best way to ensure you get your money.

 

[misstrouble]

Seems a bit of a delayed process for verification considering some do it within an hour or two.

They may be understaffed due to current events and some casinos want a picture of you with the proof and some dont.

Nothing you can do but play the waiting game.

Do not play further! Put it to bed and do what they ask, tenfold.

Best way to ensure you get your money.

They locked my account but I can’t be bothered to go and take pictures for it. Don’t see the point

 

[Borgie]

What has the rep said?

 

[misstrouble]

What has the rep said?

Well, before this whole email he said I’d get a reply.
Since he hasn’t responded (thursday? Wednesday?)

 

[Halvor]

They locked my account but I can’t be bothered to go and take pictures for it. Don’t see the point

So you would rather not receive your withdrawal of 1000?

seems odd.

 

[misstrouble]

So you would rather not receive your withdrawal of 1000?

seems odd.

It’s not about that.

it’s a bit intrusive considering the amount I deposited in total there.
I work for a company where AML is a big part of our business as we are Both card member and merchant services:
To me this seems more like stalling than “verifying/AML” as this seems to not be needed to comply fully with regulations.

 

[Halvor]

Generally speaking, a request for a picture of you AND your ID means they have concerns if you are who you claim to me. Highly doubt not being bothered to do that will convince them otherwise.

I advise you do just send them what they want and get it over with.

 

[Scott1baird]

I can see exactly what the problem is with SOW, exactly how is a withdrawal going to effect how the OP is earning her money? Why do they not do these things before depositing any money? It's stalling and sleazy. I mean I don't think the OP needed to do the SOW before she deposited.

 

[bamberfishcake]

It’s not about that.

it’s a bit intrusive considering the amount I deposited in total there.
I work for a company where AML is a big part of our business as we are Both card member and merchant services:
To me this seems more like stalling than “verifying/AML” as this seems to not be needed to comply fully with regulations.

Your right and i totally agree that some casinos stall and use these procedures to their advantage but dont cut your nose off to spite your face.

Any withdrawal over £2000 is flagged under legislation. Expect this to become the norm with some casinos.

Give your head a wobble. Think of it as your picture is worth £1000. Id pose for a fiver probably naked, but then i normally pay in that situation.

 

[misstrouble]

Your right and i totally agree that some casinos stall and use these procedures to their advantage but dont cut your nose off to spite your face.

Any withdrawal over £2000 is flagged under legislation. Expect this to become the norm with some casinos.

Give your head a wobble. Think of it as your picture is worth £1000. Id pose for a fiver probably naked, but then i normally pay in that situation.

Well considering I don’t have a camera in the house its gonna be a hassle.

but we’ll see. The adventures of online gambling

 

[bamberfishcake]

Well considering I don’t have a camera in the house its gonna be a hassle.

but we’ll see. The adventures of online gambling

Give your head a wobble was a bit blunt. I just meant think about it - a couple of pictures for a £1000.

Camera phone? Or is that a silly question...hell, borrow the neighbours, common Miss T you know it makes sense.

 

[Slottery]

There is no any SOW stuff requested, only picture face+id? Can't see at with quick reading anything mentioned about AML either.
There very often is some reason why such a picture is requested, very often is also something that you can't figure out yourself but there can be some gross information showing in their system, something looking suspicious etc... Easiest way would be just take that picture and that 1000 quid and forget whole thing.

 

[colinsunderland]

Wish people would stay away from Genesis Global, Aspire and Jumpman Gaming casinos. They are all rubbish, with the rare exception. Stay away from affiliates promoting them too.
I get constant spam from someone promoting Genesis casinos, reported them more than once, yet to have a reply.

 

[misstrouble]

Wish people would stay away from Genesis Global, Aspire and Jumpman Gaming casinos. They are all rubbish, with the rare exception. Stay away from affiliates promoting them too.
I get constant spam from someone promoting Genesis casinos, reported them more than once, yet to have a reply.

Yeah, that’s why I didn’t deposit more. I was sort of ready to wait for verification for weeks, but this is a bit much

 

[misstrouble]

We’re a week in.
They don’t reply to any complaints email seriously.
The rep on here doesn’t answer any of my questions. Just says “you received an email yesterday”.

They haven’t verified me yet. 7 days in. Chat claims to not have my docs. I’ve sent them again and have them the date I originally sent it in. Then she ended the chat.

 

[colinsunderland]

@dunover promotes these in the top position on his website and is a mod on here so might have a contact who can help?

Did you sign up through an affiliate link anywhere or was it direct? The affiliate might be able to speak to their affiliate manager and get it pushed along.

 

[misstrouble]

@dunover promotes these in the top position on his website and is a mod on here so might have a contact who can help?

Did you sign up through an affiliate link anywhere or was it direct? The affiliate might be able to speak to their affiliate manager and get it pushed along.

I don’t know what an affiliate link is, so I don’t think so.

 

[colinsunderland]

I don’t know what an affiliate link is, so I don’t think so.

did you find it through a site, like one promoting a top 10 casinos list, or a streamer or something like that?

 

[misstrouble]

did you find it through a site, like one promoting a top 10 casinos list, or a streamer or something like that?

Ah, no. Saw the name somewhere and went to the page.

 

[dunover]

@dunover promotes these in the top position on his website and is a mod on here so might have a contact who can help?

Did you sign up through an affiliate link anywhere or was it direct? The affiliate might be able to speak to their affiliate manager and get it pushed along.

I have contact with aff. manager but not casino CS.

 

[bamberfishcake]

Wish people would stay away from Genesis Global, Aspire and Jumpman Gaming casinos. They are all rubbish, with the rare exception. Stay away from affiliates promoting them too.
I get constant spam from someone promoting Genesis casinos, reported them more than once, yet to have a reply.

I had the same experience as MIss T with Sloty.

Too common an inconvenience to be anything less than bandit tactics.

Put me off for life.

Edit: The only way to beat them is to do all they ask then almost forget about the money until they finally pay. Banging your head against a brick wall springs to mind.

 

[Harry_BKK]

Verify before making a deposit!

Simples really. If they say not needed then tell them you won't deposit until your account is fully verified.

I did that with all my accounts, not once did I experience a delay or strange requests that are ultimately designed to delay the payment in the hope that players will reverse. And those who tried, changed course quickly when I told them that I wouldn't deposit until the verification is complete.

Genesis is not a bad group per se, but they sure make it pretty tough to like, let alone praise them.

 

[Borgie]

I have contact with aff. manager but not casino CS.

Isn't it awkward promoting a casino as a top casino that seems to have a very high chance of mugging your sign ups off and no way to help them if they do?

 

[Harry_BKK]

Isn't it awkward promoting a casino as a top casino that seems to have a very high chance of mugging your sign ups off and no way to help them if they do?

It's more complicated.

Surprisingly, groups like Genesis, Nektan, Aspire, Jumpman etc have some of the best conversion rates because they offer mostly big sign-up bonus packages over multiple deposits.

Convoluted terms, low RTPs, low bonus-to-cash conversion etc. - all be damned, players simply do not care sufficiently or don't do their due diligence or might even accept those imperfect details, simply because the big bonuses cloud their "thinking", IMO.

Plus, most account verifications go rather smoothly without the need for extra docs or selfies.

Hence, as a "small" affiliate, what should you do? Not listing them means you miss out in a lot of traffic and waste your time and money to keep your site going. Having just VS, LV and some others of the big boys on your site won't earn you enough to put food on the table, it is as simple as that.

As much as people try to push the buck to affiliates, it is ultimately down to the player who makes the decision.