Vera John Verification piss take

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
Ok, so as standard with this casino you get a decent withdrawal and "oh you have now triggered our ID verification process...........SHOCK............so after I lose thousands over the years you now ask me to verify cause of a withdrawal?

Anyway I send ID and Proof of address in PDF format..............REJECTED needs to be Jpeg/PNG
Send the documents in JPEG but file size too large and bounces back...........
Send them and cut the photo down so size is fine to send.......REJECTED as I have "edited" the document
Just sent for 4th time.

What a pathetic pedantic casino, how about you have a proper verification process I can upload the documents too via your site like most good casinos not through a email. All this time whilst my withdrawal is pending and can't be locked been 2 days now.
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
Absolute nonsene. Never had bother with them personally, but this is the filthy shit I expect from MT Secure Trade. Every time!

Anyway, you can indeeed close the account for several days. Go to gaming limits and you'll see this at the bottom set of options.

Time out on VeraJohn.jpg

Edit: I realize now you meant lock the actual withdrawal. Still, locking the account for a few days is a viable alternative.
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
Also a little bit of advice on reducing the document size.

I don't know whether or not you actually cropped the document to make it smaller. I think maybe they would be pissy about this.

If you want to reduce it's size in megabytes without having to crop anything; open paint and drag your doc in there and simply select "Resize". Typing 75 into the field will reduce it a good bit. Doing this twice will make it less than 1Mb without affecting any quality. :thumbsup:
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
Also a little bit of advice on reducing the document size.

I don't know whether or not you actually cropped the document to make it smaller. I think maybe they would be pissy about this.

If you want to reduce it's size in megabytes without having to crop anything; open paint and drag your doc in there and simply select "Resize". Typing 75 into the field will reduce it a good bit. Doing this twice will make it less than 1Mb without affecting any quality. :thumbsup:

Yeh I did that, I reduced it by cropping but it didn't affect the document in the photo. i just feel they being picky for no reason. They had a perfect copy of PDF which I sent, it even says in e-mail online documents sent via pdf format so not sure why they rejected it. Just utterly pathetic and stalling tactics as one look at the documents is enough common sense. My work around was to send the Driving license in one email and the proof of address in another. If they come back with any more crap I mught just explode!
 

Skephan

Full Member
PABaccred
PABnononaccred
PABnononaccred2
PABinit
Joined
Dec 20, 2016
Location
Earth
Have a break is also not a viable option. Some casino's wont send you information about KYC wager requirements during cool-off. You wont get promotions but also important matters about your account to keep their clients unaware of pending withdrawals. Funny thing a accreditedcasino accepted my documents after not depositing with them for 3 months and also accepting documents wich were denied earlier after losing my whole balance. Vera and John is very good casino though just be patience and lock yoursel out, email back and forth to get your rightfully deposits
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
Yeh I did that, I reduced it by cropping but it didn't affect the document in the photo. i just feel they being picky for no reason. They had a perfect copy of PDF which I sent, it even says in e-mail online documents sent via pdf format so not sure why they rejected it. Just utterly pathetic and stalling tactics as one look at the documents is enough common sense. My work around was to send the Driving license in one email and the proof of address in another. If they come back with any more crap I mught just explode!

I just posted this on another thread, but I feel it's more relevant here:

HarmfulGranularJapanesebeetle.gif


If I had pound for every time MT Secure pulled this stunt, I'd have the same amount of money in £ as they do casinos.

They always backtack and accept my docs when I quote that my National Electoal Card for NI is a valid and Government issued ID card according to UKGC, and they are breaching that license by refusing to accept it.

You know what I did the last time MT casino did this same crap?

I asked for a refund. By rejecting my docs, I am deemed ineligible to play there. They back tracked again and said "Sorry, for the confusion". I asked "What possible confusion could there be?" while insisting I wanted my money back because they would have rejected my documents and a payout should I have won.

So they closed my account and issued a refund.

Funny when you ask for your money back they chage thier mind. Where can we draw the line with this bullshit activity?
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
Well they rejected it for 4TH time. Said it was saved via photo editor has to be direct from phone. I explained it was because I transferred from the phone to computer and saved it via desktop but the images was NOT altered. So resent them for 5TH TIME via phone in separate emails. 3 hours later still no response. This is same casino than confiscated a withdrawal because I won off the points without depositing. So I'm starting to not trust these cowboys.
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
Have they no rep that could, well, cut a few corners, pardon the pun :confused:

Least I know now, if you lose your life savings your ok. If you win a decent amount and withdraw you will be inspected for every inch of your life. Im half expecting them to come back and claim the document is not flat enough so please flatten it more.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Still can not believe casino's get away with all this crap. Legally all the verification can be done electronically like bookies do.

As for the Rep unless there is more than one then they are another Rep that's AWOL as the official Rep for them has not been online since early May.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Least I know now, if you lose your life savings your ok. If you win a decent amount and withdraw you will be inspected for every inch of your life. Im half expecting them to come back and claim the document is not flat enough so please flatten it more.
What type of paper are the documents printed on?
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Really is time that the UKGB stepped in and sorted this out.
I would make the casinos trigger the checks on deposits only, this is the
time to intervine if there are any RG or ML problems, there is no excuse or
reason to trigger on withdrawal its just so rogue.
If they had to refuse deposits,they would be a lot quicker and flexible on document acceptance
 
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