1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Vera John Verification piss take

Discussion in 'Online Casinos' started by nutnut, Aug 8, 2018.

    Aug 8, 2018
  1. nutnut

    nutnut 30 day suspension - flaming

    Occupation:
    IP consultant
    Location:
    england
    Ok, so as standard with this casino you get a decent withdrawal and "oh you have now triggered our ID verification process...........SHOCK............so after I lose thousands over the years you now ask me to verify cause of a withdrawal?

    Anyway I send ID and Proof of address in PDF format..............REJECTED needs to be Jpeg/PNG
    Send the documents in JPEG but file size too large and bounces back...........
    Send them and cut the photo down so size is fine to send.......REJECTED as I have "edited" the document
    Just sent for 4th time.

    What a pathetic pedantic casino, how about you have a proper verification process I can upload the documents too via your site like most good casinos not through a email. All this time whilst my withdrawal is pending and can't be locked been 2 days now.
     
    theapple and Chipkin9 like this.
  2. Aug 8, 2018
  3. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    Absolute nonsene. Never had bother with them personally, but this is the filthy shit I expect from MT Secure Trade. Every time!

    Anyway, you can indeeed close the account for several days. Go to gaming limits and you'll see this at the bottom set of options.

    Vera John Verification piss take: Time out on VeraJohn.jpg,Aug 8, 2018

    Edit: I realize now you meant lock the actual withdrawal. Still, locking the account for a few days is a viable alternative.
     
    Gaz237, nutnut and Mouche12 like this.
  4. Aug 8, 2018
  5. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    Also a little bit of advice on reducing the document size.

    I don't know whether or not you actually cropped the document to make it smaller. I think maybe they would be pissy about this.

    If you want to reduce it's size in megabytes without having to crop anything; open paint and drag your doc in there and simply select "Resize". Typing 75 into the field will reduce it a good bit. Doing this twice will make it less than 1Mb without affecting any quality. :thumbsup:
     
    nutnut, Betreels Casino and Mouche12 like this.
  6. Aug 8, 2018
  7. nutnut

    nutnut 30 day suspension - flaming

    Occupation:
    IP consultant
    Location:
    england
    Yeh I did that, I reduced it by cropping but it didn't affect the document in the photo. i just feel they being picky for no reason. They had a perfect copy of PDF which I sent, it even says in e-mail online documents sent via pdf format so not sure why they rejected it. Just utterly pathetic and stalling tactics as one look at the documents is enough common sense. My work around was to send the Driving license in one email and the proof of address in another. If they come back with any more crap I mught just explode!
     
    Chipkin9 likes this.
  8. Aug 8, 2018
  9. Skephan

    Skephan Newbie member PABnoaccred

    Occupation:
    Lawyer
    Location:
    Earth
    Have a break is also not a viable option. Some casino's wont send you information about KYC wager requirements during cool-off. You wont get promotions but also important matters about your account to keep their clients unaware of pending withdrawals. Funny thing a accreditedcasino accepted my documents after not depositing with them for 3 months and also accepting documents wich were denied earlier after losing my whole balance. Vera and John is very good casino though just be patience and lock yoursel out, email back and forth to get your rightfully deposits
     
  10. Aug 8, 2018
  11. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    I just posted this on another thread, but I feel it's more relevant here:

    [​IMG]

    If I had pound for every time MT Secure pulled this stunt, I'd have the same amount of money in £ as they do casinos.

    They always backtack and accept my docs when I quote that my National Electoal Card for NI is a valid and Government issued ID card according to UKGC, and they are breaching that license by refusing to accept it.

    You know what I did the last time MT casino did this same crap?

    I asked for a refund. By rejecting my docs, I am deemed ineligible to play there. They back tracked again and said "Sorry, for the confusion". I asked "What possible confusion could there be?" while insisting I wanted my money back because they would have rejected my documents and a payout should I have won.

    So they closed my account and issued a refund.

    Funny when you ask for your money back they chage thier mind. Where can we draw the line with this bullshit activity?
     
    Mouche12, goatwack and nutnut like this.
  12. Aug 8, 2018
  13. nutnut

    nutnut 30 day suspension - flaming

    Occupation:
    IP consultant
    Location:
    england
    Well they rejected it for 4TH time. Said it was saved via photo editor has to be direct from phone. I explained it was because I transferred from the phone to computer and saved it via desktop but the images was NOT altered. So resent them for 5TH TIME via phone in separate emails. 3 hours later still no response. This is same casino than confiscated a withdrawal because I won off the points without depositing. So I'm starting to not trust these cowboys.
     
  14. Aug 8, 2018
  15. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Have they no rep that could, well, cut a few corners, pardon the pun :confused:
     
    Chipkin9, Mouche12 and nutnut like this.
  16. Aug 8, 2018
  17. nutnut

    nutnut 30 day suspension - flaming

    Occupation:
    IP consultant
    Location:
    england
    Least I know now, if you lose your life savings your ok. If you win a decent amount and withdraw you will be inspected for every inch of your life. Im half expecting them to come back and claim the document is not flat enough so please flatten it more.
     
    Chipkin9, Mouche12 and goatwack like this.
  18. Aug 8, 2018
  19. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Still can not believe casino's get away with all this crap. Legally all the verification can be done electronically like bookies do.

    As for the Rep unless there is more than one then they are another Rep that's AWOL as the official Rep for them has not been online since early May.
     
    Mouche12 and goatwack like this.
  20. Aug 8, 2018
  21. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    What type of paper are the documents printed on?
     
    Mouche12 likes this.
  22. Aug 8, 2018
  23. shadow123

    shadow123 Senior Member

    Occupation:
    programmer
    Location:
    midlands
    Really is time that the UKGB stepped in and sorted this out.
    I would make the casinos trigger the checks on deposits only, this is the
    time to intervine if there are any RG or ML problems, there is no excuse or
    reason to trigger on withdrawal its just so rogue.
    If they had to refuse deposits,they would be a lot quicker and flexible on document acceptance
     
    goatwack likes this.

Share This Page