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Vera John not happy with CS

Discussion in 'Online Casinos' started by jjezebel37, Apr 19, 2017.

    Apr 19, 2017
  1. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I made a small withdrawal via my card yesterday and I was asked for ID. Fair enough but they also want my expired card that I used for years. It was destroyed when I received my new one.
    I told them this via email and they now want a statement from bank saying that they asked me to destroy my card. WTF?

    Is it not standard you destroy your old one?

    Can't be arsed with this tooing and fro-ing.

    Emailed the rep on this. See what he says. What a daft request.
     
  2. Apr 19, 2017
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Did you never get that card verified at any other casino? I usually check way back sent emails and I've found old ones earlier, that I've sent to other casinos.

    If it's a card that was to the same bank account it's stupid of them to ask for it. If it's not the same account then they should ask.
     
  4. Apr 19, 2017
  5. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Same bank account. Just an updated card.
     
  6. Apr 19, 2017
  7. steveh35

    steveh35 Meister Member

    Occupation:
    ..
    Location:
    doncaster
    I had same when I won £1400 they insisted I needed it and had to go to bank and get them to write a letter confirming I had had the card, their policy is ridiculous.
     
  8. Apr 19, 2017
  9. kazzi

    kazzi Experienced Member

    Occupation:
    Unemployd
    Location:
    Denmark
    I tried to get my account verified gave up, told me every item gotta be in single documents, send them 1 visa, 1 social security card, 1 driver licenss, thats not single? they spammed me with 6 emails after that to remind me to verify.

    Used same documents to get verified at pretty much every danish casino but not V&J so screw that.
     
  10. Apr 19, 2017
  11. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Nightmare. Totally understand why people get fed up. I had to send everything single too.
    They have now asked for a document to prove that I now use a new card. Bank statement now sent.
     
  12. Apr 19, 2017
  13. steveh35

    steveh35 Meister Member

    Occupation:
    ..
    Location:
    doncaster
    They could not understand that the old card was cut up a year before, they just kept saying they needed to see it, IT'S IN PIECES ON SOME RUBBISH DUMP SOMEWHERE.

    I have just looked it took 13 emails to sort it and they sent this:

    Good day I am contacting you back from Vera&John regarding the verification of your Account.

    Our payments department have confirmed that the document for your utility bill has a low resolution and cannot be processed, please be so kind to send us a better copy. Kindly also forward a official proof that card ****7214 is no longer valid and has been replaced. If you do not hold such proof , kindly contact you bank as they would be able to provide you with this document.
     
  14. Apr 19, 2017
  15. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I don't have bloody time to run to banks for confirmation.

    Let's see what they say to statement.
     
  16. Apr 19, 2017
  17. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    This is totally crap! Had this actually 2 years back at video slots in the end had to dig out an old old statement and show payments to them. Insane.

    So its totally Un-reasonable that Vera & John ask you for a card that you no longer have. Your current one should suffice. Sometimes casino go way over board with requirements and always on withdraw
    hardly ever on deposit! So get your frustration. But now they have your bank statement they should simply pay you what you are owed without further questions or stalling!
     
  18. Apr 19, 2017
  19. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    I heard about this before so I have kept pictures of my old cards archived on my computer just in case.

    Maybe an idea to do this once you shred your old card.
     
  20. Apr 19, 2017
  21. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Just another case of poor casino behaviour, I'm fed up to the back teeth of them.
    They live by there own rules, always will until something is done.
    I've got a huge complaint to post at some point that will explain to all why I feel the way I do about casinos, at the moment I'm just concentrating on wording it properly as it involves the highest so called ranked and best casinos on here. Something needs doing about there conduct, it really does.
    As the few threads on pending times and reverse withdrawls shows.
     
  22. Apr 20, 2017
  23. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    *UPDATE*

    Account verified!

    Note to self to keep my card details in a file so when i get another stupid request, i'll be covered!
     
  24. Apr 21, 2017
  25. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Your post came at The right time. I had fraud on my account, had to cancel my bank card, after reading all this I've kept the old card!.. so your troubles have at least reminded me to keep my old card for casino purposes haha!..
    Glad your all sorted, I like Vera and John as silly as the name is there a decent bunch!..
     
    Last edited: Apr 21, 2017
  26. Apr 22, 2017
  27. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    This is terrible behavior by the casino. This thread alone has made me never play there again. Talk about stupid stalling tactics and outrageous requests.

    Yeah lets go rouse a bank, cause suspicion and be a pain in the ass. If this was me I would be out of luck because there is no way im bringing this garbage attention to my bank.

    Awful.
     
  28. Apr 23, 2017
  29. JkG

    JkG Lady Loser of House Losealot of The Lost Islands

    Occupation:
    Admin.
    Location:
    Ireland
    They must have been at it last week cos i was asked for verification as well after having been a customer for about 6mths and a few withdrawals the spring that on me.again?
    I had it all ready to send them but i thought it very odd.
    Doesn't entice me to play again seeing as they are taking such a keen interest in a few hundred quid i managed to withdraw
     
  30. Jun 13, 2017
  31. jibjabdolly

    jibjabdolly Newbie member PABnoaccred

    Location:
    Uk
    What was the outcome on this jjezebel37? I am having the same issue, they are wanting the front and back copy of an old card that was lost and reported to bank. Have sent KYC on new card but not good enough. Did you have to wait for the bank to send you the proof through?
     
  32. Jun 13, 2017
  33. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    They asked me the same thing. It's utterly unacceptable, that's way beyond what they need.
    Luckily I kept my old card for reasons just as this, just can't be pestered sending them it yet.
    What next?.. fly to Malta with your passport, get a boat to the blue Lagoon, take a selfy of yourself next to the passport then visit the office in person with the photo.
    I know why need to protect from laundering etc, but it's getting rather pedantic now.
     
  34. Jun 13, 2017
  35. jibjabdolly

    jibjabdolly Newbie member PABnoaccred

    Location:
    Uk
    For some reason I never copied my old card, just never thought anything of it, play at a few sites and yes I have to KYC but not on an old card. You usually tell them the card was lost and they remove it....to say I am majorly annoyed is an understatement. I have emailed the site rep but doubt much will come of it, it sounds like their KYC policy but once I am verified it is doubtful I will ever play there again. BTW I have been to the Blue Lagoon on the Isle of Capri...it wasn't with my winnings from Vera & John though :)
     
  36. Jun 13, 2017
  37. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I found an old email with my card details on it but they said I was able to get confirmation from the bank that the old one wasn't being used anymore.
    You can also take a screen shot of your bank account were your new card has been used and send that.
     
  38. Jun 13, 2017
  39. Gonzo

    Gonzo Abusive troll

    Occupation:
    own company
    Location:
    Sweden
    This sitee i only say waoooow. How could the get so big??? the support is really bad. The lojalprogram is even worse. Deposit 2k euros in a day and get 10euro bonus. O 15 spins aswell with counvalue 0.10 han the dhe wish me good look with a ;). hahah speachless
     

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