Hi all
Firstly if this is the wrong section then I'm sorry and if I'm breaking any forum rules then once again sorry but I'm really needing some advice here
Right ok so where do I start?
So I signed up to this casino a few days ago. I managed to turn a 20 quid bonus into 300 quid real money... I withdrew and that I thought would be the last of it
Next day I received an email telling me I had to verify myself. I unfortunately don't have photo ID (passport or driver's license) but I had numerous other forms of good proper identification. But nope they wouldn't have it even tho other casino's have been very helpful and got me through this process before
So I thought ok well it's obviously them just being them and rules are rules? So in that time a lot of emails where sent back and forth and then I start getting emails saying my account will be suspended!
Firstly, what?? how the hell would I even get or apply for photo ID in a measly 72 hours? Literally have it in my hands in that time? impossible!
Secondly, why do so many casino's ask for verification when you seem to win something? They take ya money easily when really you should be verified from the start when you first make a deposit! I could've ploughed loads of money in and they wouldn't have cared until I won something!
I'm just looking for any advice here? Have I been treated unfairly? I've never had to deal with this before from any casino and for 300 quid which is rightfully in my opinion mine just leaves a bitter taste in my mouth and then on top having my account unfairly suspended
See Related Topics:
Vera & John Casino Review
I'm sure you pros will say that's the T&C's, etc and there's nothing you can do, but if there is any advice I would be more than happy to hear it
Thanks
Firstly if this is the wrong section then I'm sorry and if I'm breaking any forum rules then once again sorry but I'm really needing some advice here
Right ok so where do I start?
So I signed up to this casino a few days ago. I managed to turn a 20 quid bonus into 300 quid real money... I withdrew and that I thought would be the last of it
Next day I received an email telling me I had to verify myself. I unfortunately don't have photo ID (passport or driver's license) but I had numerous other forms of good proper identification. But nope they wouldn't have it even tho other casino's have been very helpful and got me through this process before
So I thought ok well it's obviously them just being them and rules are rules? So in that time a lot of emails where sent back and forth and then I start getting emails saying my account will be suspended!
Firstly, what?? how the hell would I even get or apply for photo ID in a measly 72 hours? Literally have it in my hands in that time? impossible!
Secondly, why do so many casino's ask for verification when you seem to win something? They take ya money easily when really you should be verified from the start when you first make a deposit! I could've ploughed loads of money in and they wouldn't have cared until I won something!
I'm just looking for any advice here? Have I been treated unfairly? I've never had to deal with this before from any casino and for 300 quid which is rightfully in my opinion mine just leaves a bitter taste in my mouth and then on top having my account unfairly suspended
See Related Topics:
Vera & John Casino Review
I'm sure you pros will say that's the T&C's, etc and there's nothing you can do, but if there is any advice I would be more than happy to hear it
Thanks
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