Vera & John - becoming a joke

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
Everytime Vera & John give out free spins they are gone by the time you get into the site, I have mentioned before receiving a text at 7.15pm telling me I have free spins and I go into the site and they have gone.

Today they have limited spins at 11am and everyday for the next 6 days and I try to go into the site and it is down until 11.30am then all the spins have gone, Spintee showed a screen print of the spins being gone at 11.13am despite the fact the site was down, so who took them all?
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
The free spin goblin. He access's the site like a stealth like ninja.
Then when nobody is looking he puts all the spins into his little green goblin spin bag and makes off into the sunset never to be seen again.....true story.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Sounds like something my Nan and Grandad would name a casino after themselves so one of very few I don't play at :D
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Actually, I love V&J - one of the few sites I have had some lucky streaks - cashed out 500 from a 60 deposit yesterday. True, I just missed the 6 coins shop item because it was 4 hours after 12.00 CET but I like the design, fast cashouts and game selection!
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Steve, you're right. I was on time today but the site was unavailable due to heavy traffic, then when I finally made it, I couldn't log in - when this finally succeeded I was getting a connection error when accessing the shop for the special item. By the time I managed to do that the item was "sold out".

I asked live chat for a compensation but they were not willing to do that.... mmmm Bad promo. I will send a complaint to their complaints department.
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
Steve, you're right. I was on time today but the site was unavailable due to heavy traffic, then when I finally made it, I couldn't log in - when this finally succeeded I was getting a connection error when accessing the shop for the special item. By the time I managed to do that the item was "sold out".

I asked live chat for a compensation but they were not willing to do that.... mmmm Bad promo. I will send a complaint to their complaints department.

I tried live help yesterday but it said they were busy and to try sending an email so I just logged out
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
I tried live help yesterday but it said they were busy and to try sending an email so I just logged out

Man... I hate crap like that with online casinos. I need help RIGHT NOW for God's sake :mad:
If you can gamble at their establishment 24/7, there should be staff available to assist 24/7.
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
Note to Vera & John owners and the rep

If this had happened at videoslots or Rizk the rep would have been posting and giving an explanation but not Vera & John.

Take note Vera & John this is why Videoslots was casino of the year and you were not.
 

XDRUUUNKX

Newbie member
PABnononaccred2
Joined
Mar 3, 2013
Location
Ukraine
I can login to site at 12:10 or something like that, but there was no "birthday freespins" in shop. After 2 more minutes they apper, but was already sold.
Plus site always going offline, when its time to get freespins. Its not OK.
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
As I said no rep response and in the free spins thread a member was told it was his internet connection.

Very bad all round including customer service and response from the casino.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
As I said no rep response and in the free spins thread a member was told it was his internet connection.

Very bad all round including customer service and response from the casino.

NOTHING to do with the internet connection, stupid reply. They should either select 600 players to whom they want to give the fs, or do nothing. I am awaiting the reply from their complaints dept. Will let u know when I have it.

Apart from the rep not showing up here, I still enjoy playing very much at V&J, but this promo is just bad.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
NOTHING to do with the internet connection, stupid reply. They should either select 600 players to whom they want to give the fs, or do nothing. I am awaiting the reply from their complaints dept. Will let u know when I have it.

Apart from the rep not showing up here, I still enjoy playing very much at V&J, but this promo is just bad.

I have told you before that the free spins goblin has all them spins you guys missed out on in his little green goblin spin bag.
Some say he takes the free spins to Malta....
Some say he wears Prada shoes.........
Some even say he likes to eat escargot and frites...
What we do know is the spins are gone and the goblin has them.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
I have told you before that the free spins goblin has all them spins you guys missed out on in his little green goblin spin bag.
Some say he takes the free spins to Malta....
Some say he wears Prada shoes.........
Some even say he likes to eat escargot and frites...
What we do know is the spins are gone and the goblin has them.

Not in this instance I think. Only 600 players could select the special item in the shop as of 12.00 hours CET, hence the site became unavailable, or unable to log in, or unable to access the shop section.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Not in this instance I think. Only 600 players could select the special item in the shop as of 12.00 hours CET, hence the site became unavailable, or unable to log in, or unable to access the shop section.

Possibly the goblin altered the site in order to perform his great spin heist?...a mystery that will never be solved sadly.
 

miso

Meister Member
MM
Joined
Mar 27, 2012
Location
Ireland
Yesterday, I was sitting there like a knob, waiting to log in. I managed to login at 12:03 CET but the spins were still not available to buy in the shop.
Logged out and back in, they were all gone.

Needles to say, I didn't even bother today.
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
Not in this instance I think. Only 600 players could select the special item in the shop as of 12.00 hours CET, hence the site became unavailable, or unable to log in, or unable to access the shop section.

Well I got in at 12 on the dot and still was unable to get the spins. This is a joke and a totally pointless promo. I would have much preferred six days of reduced cost spins like instead of 130 coins then for 60 or something like that. But nooo instead we get an impossible promotion. I won't be trying for the remainder of the days cause it is going to be more of the same.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Well I got in at 12 on the dot and still was unable to get the spins. This is a joke and a totally pointless promo. I would have much preferred six days of reduced cost spins like instead of 130 coins then for 60 or something like that. But nooo instead we get an impossible promotion. I won't be trying for the remainder of the days cause it is going to be more of the same.

Well... I tried this morning and logged in at 11.30 CET, was watching the shop section as a hawk and, yes, on 12.00 hours sharp managed to buy the item!:D
 

miso

Meister Member
MM
Joined
Mar 27, 2012
Location
Ireland
Well... I tried this morning and logged in at 11.30 CET, was watching the shop section as a hawk and, yes, on 12.00 hours sharp managed to buy the item!:D

Thanks for the tip Mouche, good to know there's no need for a new login at 12. I logged in 11:30 and refreshed the shop a couple of times after 12CET.

poltava.jpg

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jfa1234

Newbie member
PABaccred
Joined
Dec 16, 2016
Location
n/h
The comments are right but you should try logging in on ur mobile I got them before they are sold out but it does take ages.....:)
I gived up loading it on the laptop.....
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
After having the Same trouble im Not bothering with thiS anymore. Either a Casino makes a promo which is accessible to its members or im not wasting my Time. Seems unprofessional.

Well according to some people you can already be logged in before the time so lets see if this works today, though it is only for 1 spin of £5 but let's see what happens.

Have I misread it and its £5 spin to play once or can you use the £5 spin at xxp a go?
 
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