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Venice Nights Not Honoring Terms and Conditions

Discussion in 'Casino Complaints - Bonus Issues' started by Katty, Jan 6, 2007.

    Jan 6, 2007
  1. Katty

    Katty Dormant account

    Occupation:
    teacher
    Location:
    illinois
    On 12/21/06 I received an email from Venice Nights offering bonuses. I deposited $300 and claimed the BIGSIX coupon higlighted below on the 24th. After completing the play through playing blackjack my balance was $5,012 and I asked for a withdrawl a few days ago. They informed me that the email I received was a mistake and that table games were not allowed for the BIGSIX coupon. As you can see below it says that "standard bonus rules apply" and here is the link You must register/login in order to see the link. to the standard rules which do not forbid blackjack or table games for that matter. Now the manager, Bob Goldberg, is saying that if standard bonus rules apply they have the right to change the rules at any time.


    MORE FREE CASH!
    Dear:
    Username:

    Hello from Venice Nights, and wishing you and yours a very happy holiday season.
    Here are some good reasons, for you to celebrate these holiday seasons.

    Like Table games?
    Deposit $10.00 to $5,000.00.
    Get a 150% bonus with a low 30x play through.
    Use coupon code LOW30
    Bonus is non cashable.
    Standard bonus rules apply.

    Like Video poker and Slots?
    Deposit $10.00 to $5,000.00.
    Get a 300% bonus with a 45x play through.
    Use coupon code 45times
    Bonus is non cashable.
    Standard bonus rules apply.

    Like BIG Bonuses?
    Deposit $20.00 to $5,000.00.
    Get a 600% bonus with a 60x play through.
    Use coupon code BIGSIX
    Use as many times as you want!
    Bonus is non cashable.
    Standard bonus rules apply.

    Like Fully Cashable bonuses?
    Deposit $100.00 to $5,000.00.
    Get a 20% bonus with a 35x play through.
    Use coupon code Full
    Use as many times as you want!
    Bonus is fully cashable.
    Min Black Jack per hand is $25.00
    50% cash back if you don't win.
    Standard bonus rules apply.

    Thank you for playing with Venice Nights casino

    You must register/login in order to see the link.
    This email is not visible to you.
     
  2. Jan 6, 2007
  3. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Why would you even deposit at this casino? Besides that "tempting" 600% bonus? Are they the ones who send out mailers also with a bonus of deposit $25, play with $425...or something stupid like that?

    Wish you the best of luck but I wouldn't hold my breath Katty.
     
  4. Jan 7, 2007
  5. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Yet another reason not to play here it seems - just too many hassles experienced by too many players :cool:
     
  6. Jan 10, 2007
  7. Katty

    Katty Dormant account

    Occupation:
    teacher
    Location:
    illinois
    The manager, Bob Goldberg, told me that he would honor Bryan's opinion on this so I'm hoping to hear what Bryan has to say. I sent him a Private Message. Is that the best way to get in touch with him?
     
  8. Jan 10, 2007
  9. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Well, wait and see what he replies to you...but he may want you to officially "Pitch A Bitch", which is basically filling out a formal complaint form with all the relevant details.
     
  10. Jan 10, 2007
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Mistake, but not an Excuse

    The E-mail may have been a mistake, but the mistake was made by a casino employee, and the player deposited and played according to the contractual terms in the mailer, and the software accepted the deposit and coupon code, and the casino ONLY mentioned the error at the point of withdrawal.

    A casino that brands itself as "reputable" will honour mistakes such as this, and will severely reprimand the employee(s) responsible for the hit against profits. Simply branding the player as the villain is no good. While the managers statement to abide by Bryan's opinion is to be applauded, it should also apply to other victims of this mistake who do not, or have not, utilised the clout of this forum to attempt a resolution.

    The casino should ensure proper vetting of outbound promotional material to ensure no mistakes, and no misleading advertising, are contained therein.
     
    3 people like this.
  12. Jan 14, 2007
  13. Katty

    Katty Dormant account

    Occupation:
    teacher
    Location:
    illinois
    Thank you for the feedback. Does anyone know how long Bryan takes to reply?
     
  14. Jan 19, 2007
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Sometimes it takes this long when I'm busy. The Casinomeister Awards sapped most of my time over the past week.

    Looking into this now.
     
  16. Jan 29, 2007
  17. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    I also received regularly their e-mail offers which often seem too good be true. I have never considered them to be reputable and thus never made a deposit there. Thanks for posting this, this confirms my views of them. If the terms are TOO GOOD (like PowerBet / Cirrus RTG casino group's terms), then there is most often something fishy with it. I hope you receive your money and keep insisting as you are entitled to the money you won.
     
  18. Jan 30, 2007
  19. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Construction, Mining, Food
    Location:
    Vancouver
    Anything resolved on this yet?
     
  20. Feb 13, 2007
  21. bgum3080

    bgum3080 Dormant account

    Occupation:
    Retired
    Location:
    Missouri
    Venice Nights Casino

    Is Venice Nights Casino legit? They offer some really big bonuses.
     
  22. Feb 13, 2007
  23. rmarrandino

    rmarrandino Dormant account

    Occupation:
    Gambling
    Location:
    Illinois
    They have been blacklisted at another site. They are not paying customers and have been verbally abusive to multiple players over the phone.
     
    1 person likes this.
  24. Feb 13, 2007
  25. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Could you post links to this info?

    Thanks ;)
     
  26. Feb 14, 2007
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I would hold off until this is sorted.

    Do you know of anyone else who received this promo email? That would be helpful.

    Did they admit that they made a mistake via email? That would be helpful as well. You can either PM or email me this if you'd like.
     
  28. Feb 16, 2007
  29. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Uhmmmm ok, but why so secretive about the site and link?
     
  30. Feb 16, 2007
  31. belgamo

    belgamo RIP Tony :(

    Occupation:
    gambler
    Location:
    usa
    Here's my two cents.These are facts. They use the same software as spanishluckcasino.com . Remember them?
    Me and another webmaster audited this place, none of our deposits posted in stats. That was all I needed to see. You make your own call.
     
  32. Feb 19, 2007
  33. halfday

    halfday Banned User - multiple forum accounts - violation

    Location:
    usa, pa
    This looks like a bonusbud post.
    He told everyone to not play there for the time being because they aren't paying out but he didn't evil list them yet to my knowledge.

     
  34. Feb 23, 2007
  35. sneakattack

    sneakattack Dormant account PABnononaccred

    Occupation:
    .
    Location:
    .
    They are telling american players that they will not pay them until they neteller allows american players to use gambling sites or they decide they want to pay. There excuses are poor and involve lies about money being tied up in neteller. There support is also quite curt and unresponsive, including the manager.
     
  36. Mar 3, 2007
  37. sander4444

    sander4444 Dormant account

    Occupation:
    Student
    Location:
    The Netherlands

    I also noticed that they are unresponsive. First, a support employee would get back at me, but that never happened. Then I got the email address of the manager (Bob Goldberg) at the live chat, he replied that he would look into it and get back at me that same day. That has been 1,5 week ago now and still no answer. Not even after sending 2 more emails. I also had a payout of around $ 1100 and they said I did not respected the rules of the bonus. But I got a bonus code at the livechat after signing up and the explained the T&C there. Even have the transcript, but they don't seem to mind. They just don't pay and don't reply. Is there anything else that I can do?
     
  38. Mar 3, 2007
  39. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    A guy by the name of Tex ran this show, (well that's what he called himself)...Though, I'm sure his real name is Luis Diego Matarrita.

    He worked for Virtual Casino Group, before starting spanish luck casino; that's enough about him already.

    Deigo (Tex) let it known he was the driving force behind Stetson Poker, but, maybe just another manufactured story :eek2:

    At the time of Spanish luck casino this character was living in Costa Rica...Since this casino has now closed, I'm unaware of what Deigo (Tex) is up to....

    Maybe others maybe able to shed some light on this....


    Cheers

    Trezz
     

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