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Vegastowers locked my account No reason!

Discussion in 'Online Casino and Poker Complaints - old section' started by ggluck, May 14, 2003.

  1. ggluck

    ggluck Dormant account

    I purchase $50 with Neteller last month.Play Blackjack a while.next day when I log in.My account have been locked.

    Yesterday I Email the Vegastowers Casino.

    Hello ,

    Can you give me a reason.Why locked my account.I dont know why my
    account have been locked.

    I have deposit $50 and play a while in Vegas towers.

    Could you please reopen my account!

    Thanks
    ---------------------------------------------
    Vegastowers Casino Reply Email:

    Thank you so much for your e-mail.

    Please be advised that the casino has the right to lock your casino account
    if they feel that there is discrepancies on the casino account, so please be
    advised that the casino account will remain locked

    If you have any further queries please do not hesitate to contact our
    wonderful support team.
    Regards
    Gino
    Customer Service Consultant

    If you are experiencing any purchasing problems via credit card. Please
    visit:
    SUPPORT CENTER

    Vegas Towers provides 24-hour toll-free and e-mail support to all casino
    players. Contact us 24-hours a day, 7 days a week if you have any questions,
    queries or suggestions.

    Email:
    Support: This email is not visible to you.
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    Webmaster: This email is not visible to you.
    Complaints: This email is not visible to you.

    Toll Free:

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    United Kingdom: 0-800-169-4103 Denmark 808-851-01

    Germany: 0-800-180-8493

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    allows you to securely fund your casino account through electronic
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  2. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

  3. jyde

    jyde Dormant account

    Thank you so much for your e-mail.

    Please be advised that the casino has the right to lock your casino account
    if they feel that there is discrepancies on the casino account, so please be
    advised that the casino account will remain locked


    Haha - now THAT's service!
     
  4. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    This just in:

    [size=-2]This player is indisputably linked to 11 other players and her account was locked according to our policy.

    As we do not disclose the exact details of how fraudulent accounts are identified, the Customer Service Consultant was quite correct in his reply to her. Unfortunately there is not a more service orientated answer one can give in such a case.

    The purchase has been refunded back to the Neteller account but the casino account will definitely remain locked.

    Vegas Towers[/size]

    So ggluck? Any comments?
     
  5. jpm

    jpm Dormant account

    "indisputably linked to 11 other players", I'm guessing that doesn't mean refer-a-friend's.
     
  6. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    ggluck?

    You still there???
     

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