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Vegastowers locked my account No reason!

Discussion in 'Online Casino and Poker Complaints - old section' started by ggluck, May 14, 2003.

    May 14, 2003
  1. ggluck

    ggluck Dormant account

    I purchase $50 with Neteller last month.Play Blackjack a while.next day when I log in.My account have been locked.

    Yesterday I Email the Vegastowers Casino.

    Hello ,

    Can you give me a reason.Why locked my account.I dont know why my
    account have been locked.

    I have deposit $50 and play a while in Vegas towers.

    Could you please reopen my account!

    Thanks
    ---------------------------------------------
    Vegastowers Casino Reply Email:

    Thank you so much for your e-mail.

    Please be advised that the casino has the right to lock your casino account
    if they feel that there is discrepancies on the casino account, so please be
    advised that the casino account will remain locked

    If you have any further queries please do not hesitate to contact our
    wonderful support team.
    Regards
    Gino
    Customer Service Consultant

    If you are experiencing any purchasing problems via credit card. Please
    visit:
    SUPPORT CENTER

    Vegas Towers provides 24-hour toll-free and e-mail support to all casino
    players. Contact us 24-hours a day, 7 days a week if you have any questions,
    queries or suggestions.

    Email:
    Support: This email is not visible to you.
    Marketing: This email is not visible to you.
    Webmaster: This email is not visible to you.
    Complaints: This email is not visible to you.

    Toll Free:

    USA: 1-866-675-1567 Portugal: 800-827-006

    Canada: 1-866-457-2562 Italy: 800-784-792

    Australia: 1-800-780-546 France: 0-800-903-941

    United Kingdom: 0-800-169-4103 Denmark 808-851-01

    Germany: 0-800-180-8493

    This email is not visible to you.

    You must register/login in order to see the link.
    ACH Transfers - When purchasing via ACH you will receive a 10% bonus, this
    would mean that when you purchase any amount above $100 and up to $2000 you
    will receive 10 percent of that amount
    You must register/login in order to see the link.
    NETeller Want a fast, easy and free online money transfer service, which
    allows you to securely fund your casino account through electronic
    transfers, bank deposits, or credit cards? Simply fund your NETeller
    account, and use it to purchase your casino credits - instantly! It's
    real-time!
    You must register/login in order to see the link.
    PrePaid ATM Fund your PrePaid ATM card through electronic bank transfers,
    electronic checks, credit cards or bank wires, and you can purchase your
    casino credit within seconds! You can purchase without revealing your name,
    card number or personal information
    You must register/login in order to see the link.

    FirePay
    Your FirePay Personal Account works like an online debit card. You determine
    the amount of money you want to deposit into your account and you can then
    pay online with FirePay.
     
  2. May 20, 2003
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  4. May 20, 2003
  5. jyde

    jyde Dormant account

    Thank you so much for your e-mail.

    Please be advised that the casino has the right to lock your casino account
    if they feel that there is discrepancies on the casino account, so please be
    advised that the casino account will remain locked


    Haha - now THAT's service!
     
  6. May 20, 2003
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This just in:

    [size=-2]This player is indisputably linked to 11 other players and her account was locked according to our policy.

    As we do not disclose the exact details of how fraudulent accounts are identified, the Customer Service Consultant was quite correct in his reply to her. Unfortunately there is not a more service orientated answer one can give in such a case.

    The purchase has been refunded back to the Neteller account but the casino account will definitely remain locked.

    Vegas Towers[/size]

    So ggluck? Any comments?
     
  8. May 20, 2003
  9. jpm

    jpm Dormant account

    "indisputably linked to 11 other players", I'm guessing that doesn't mean refer-a-friend's.
     
  10. May 21, 2003
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    ggluck?

    You still there???
     

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