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Casino Complaint VegasHero casino does not pay my 189 000€ winning

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Nostradamus, Jun 29, 2018.

    Jun 29, 2018
  1. Nostradamus

    Nostradamus New Member PABnononaccred

    I won 189 000 € in roulette on 28th January at VegasHero casino (Genesis Global Ltd)

    My account is verified and I have sent them all the documents required.

    They have investigated my account 5 months so far. No reason given.

    I have talked to customer service via phone and live chat but they don't respond my e-mails.

    Casino avoid giving any information (or reason not to pay out winning) in written form.

    I have seen lot of similar complaints at various other sites about Genesis Global Ltd owned casinos (Casino Cruise, Spinit, VegasHero, Sloty, Genesis casino) not paying winnings to players.

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