VegasCrest CC deposit Warning

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
Hello,

I just wanted to let everyone know that Vegascrest is having serious issues with their CC processors. I made a deposit and got a note that I will receive an email letting me know if my deposit is approved or denied. I instantly received an email saying the deposit was approved from their vendor. I checked my bank and the money was gone. I contacted support and they said it would be processed in 20-40 minutes. UMMMMMM ok??? So I waited until the morning and it was never processed. Then I contacted support again providing a screenshot of the money taken from my bank as well as an email transcript of the vendor saying the transaction was approved. They still did nothing. They said to contact their accounting. So I sent everything again to the accounting department. Now they say it could take another 24 hours,

Also, my last withdrawal took over a week to receive.

There was also another serious issue last month where they contacted me and tried to have me deposit something around 500 dollars into my account for no reason. They claimed their old vendor had a serious issue and refunded me around 500 dollars to my debit and CC cards. I explained that I never received any money as a refund and until I actually do indeed receive anything I will not be giving them the money. The transactions they claimed to have taken place were never charged on my end and were never refunded. I still have not received any refund from their merchants and they are now silent on the issue. An apology would have been nice.

This is just a warning to anyone that is trying to use a CC at their site. DO NOT DEPOSIT WITH A CC on Vegascrest. Now I am scared my CC numbers will be stolen. The fact their vendors are this shady is a humongous concern.

I hope they respond to me and credit my deposit but their customer service is almost non-existent nowadays. I will only use crypto to play there for now on. It would also be nice if these sites would show some respect and apologize to their customers for all these issues instead of acting like I am lucky to be playing at their site. There a ton of other choices out there.

Good luck everyone :)
 

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
Just a heads up that I got my deposit just now. So it took several days for my cc deposit to be processed. Glad it was finally processed but it’s still not ok that it took this long and support acted like it was no big deal. I also did not receive the deposit bonus I claimed since it is no longer available after 2 days.

I still enjoy playing at Vegsscrest but will never use a CC on their ever again.
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
hey Pokerdan.Be careful with them. I just closed my account with them. They tried the same thing with me, only they tried to charge my debit card for 591 dollars after I told them I would not deposit because I never received credit of any type. My bank blocked it and notified me right away. Then I started getting e-mails from other players that I keep in touch with for the same thing Many of them had to dispute the charge to get it back. I would cancel any card you have used with them

I am not sure what is going on with them but something is just not right with them anymore. Half the Rival games are gone, The Lucky Games that used to be named something are not available to play, Betsoft games pay out nothing any more and if you haven't noticed already they take forever to process and send out your withdrawal.

I played with them for years, even though I thought some of their games were not fair (games owned by them Vista Gaming). Just keep a close eye on your deposits and withdrawals. It took over 2 months to get the money they shorted me from 2 withdrawals. Each withdrawal was 75 dollars short and they tried to say it was my bank. I researched it and showed them it was not the bank but it was from their processor and it still took 5 weeks to get the money. Then after they tried to get 591 dollars from me, I said See Ya! Not worth it to me anymore.

All the best to you
LH
 
Top