Vegas2Web Unacceptable Delays

[Nifty29]

Don't despair, this sounds like good news. Swift and BIC codes are like deposit addresses for banks -- only for international bank wires. So that means the casino is trying to wire you the money and they don't have the code for your bank.

Not all American banks have Swift codes, but the bigger ones do. If you have an account with Bank of America or Chase or Citibank or one of the other big ones, just call up your local branch and say you're trying to get a wire from overseas, and ask them what info you need. Your credit union doesn't know about it because they're not set up to handle international wire transfers.

This seems to me like they're trying to pay you.

She's been waiting 2 months....they're obviously not trying very hard.

It should have been resolved ages ago.....unacceptable IMO.

 

[jstrike]

She's been waiting 2 months....they're obviously not trying very hard.

It should have been resolved ages ago.....unacceptable IMO.

I completely agree the runaround's totally unacceptable. I've been following this for awhile now and I can't believe it's still going on. But why would they want a swift code unless they were planning on sending money?

 

[cpdnd31]

Guys Thanks, I apologize for blowing up its not me. I agree I look at it as they are trying to pay me. BUT why after almost 2 months are they asking for this info? I don't have a bank account with the big banks. Always kept smaller credit union to fly under the radar so now don't know whats gonna happen. Just really aggravated one for the fact the casino really needs to find a better way to service USA players. ( I know I should be grateful I can still play there) and 2 for the fact I live in USA . LOL

 

[jod5413]

After all the runarounds and delays you have been putting up with, I do not blame you for being upset, Cpdnd31. It does seem that swift and bic codes are becoming more the norm than not for us in the USA. It also seems like if your bank does not have one, the casino should be able to handle some other way of paying, being it check or Western Union. Not perfect, but having to open a big bank account just for the withdrawal of winnings only is BS, IMO!

Come on regulation! I would rather get less (pay taxes) and not have this constant annoyance and worry when trying to receive money after finally being able to win, no?

 

[LHofsdal]

Okay, let me see if I get this right, you have been waiting for 2 months to get paid. It takes them 2 months to figure out they need a swift code to pay you?

That is bull, because if they would have sent the money the first time they said they did you would have known way before 2 months time that they needed a swift code. So if you ask me, they just tried to send you your withdrarwl for the FIRST time.

Why is it so difficult to send winnings through Western Union? You can do with a CC from any computer. That is how I always send money. I have sent money to my husband when he was working in Singapore, and Norway so it does go all over the globe. All these processors need is a debit card to go with their bank account. Or they can even send money through the mail, just send it as a certified letter, that needs a signature. I have received my winnings like that before too.

I see your frustration, and IMO you have every right to angry. I really hope you get your winnings soon.
LH

 

[cpdnd31]

Here's the email I got last week :

Hi Michelle,



Thank you for your patience in receiving an update on your withdrawal.



We have received a response from our providers and unfortunately, the batch that included your payment has been delayed longer than what we had originally hoped for. As a result of this delay, we’ve chosen to reissue the payment to you immediately via an alternate provider to ensure that you receive your withdrawal payment as soon as possible. We will endeavour to recall the original payment but don’t wish for you to have to wait any longer to receive this payment.



Your withdrawal has been reissued today and you should receive this payment between Friday the 7th and Wednesday the 12th of October. The details of your payment have been included below: -



Amount: € 146.91

Currency: EUR

Beneficiary Name: Michelle

Bank Name: xxxxxxxx

Account Number: xxxxxxxxxx

Routing Number: xxxxxxxxxx

We would like to take this opportunity to apologise for the inconvenience incurred in this delay; rest assured that we never anticipate delays of this nature and will always do our best to ensure you receive your payment as quick as possible.



Best Regards,

Joey Navada

Manager



Vegas2Web


This is the first withdrawal for 200.00 won on Sept 7th. Then I got a comp and won another 200. on Sept. 27th and now waiting on that one too.

 

[Diane]

Here's the email I got last week :

Hi Michelle,



Thank you for your patience in receiving an update on your withdrawal.



We have received a response from our providers and unfortunately, the batch that included your payment has been delayed longer than what we had originally hoped for. As a result of this delay, we’ve chosen to reissue the payment to you immediately via an alternate provider to ensure that you receive your withdrawal payment as soon as possible. We will endeavour to recall the original payment but don’t wish for you to have to wait any longer to receive this payment.



Your withdrawal has been reissued today and you should receive this payment between Friday the 7th and Wednesday the 12th of October. The details of your payment have been included below: -



Amount: € 146.91

Currency: EUR

Beneficiary Name: Michelle

Bank Name: xxxxxxxx

Account Number: xxxxxxxxxx

Routing Number: xxxxxxxxxx

We would like to take this opportunity to apologise for the inconvenience incurred in this delay; rest assured that we never anticipate delays of this nature and will always do our best to ensure you receive your payment as quick as possible.



Best Regards,

Joey Navada

Manager



Vegas2Web


This is the first withdrawal for 200.00 won on Sept 7th. Then I got a comp and won another 200. on Sept. 27th and now waiting on that one too.

If you want to send me a PM with your user name, I am willing to contact my VIP person and see if she can help YOU. She interceded and helped Nifty after I asked her to look into it. I can't guarantee it will work -- but I am willing to try to help you, if you want. I have not personally deposited any more money there since the last problem with my w/d and then Nifty's, but I still get regular chatty personalized emails from them. (We both ended up getting paid eventually......)

Just let me know. It only takes a few seconds for me to shoot an email off to them.

Diane

 

[cpdnd31]

TY Di I sent you info.

 

[ksech]

Not to be a pessimist, but is Diane going to be around to run intercept for every player who runs into problems with this casino? It's nice she can do this for the few who are encountering problems currently, but what about the newbies who will be lured into playing there and get screwed by them in the future? You can't pick and choose who you are willing to help, JMO. You may want to start offering your aid by PM rather than in the open forum, just some food for thought...

 

[samoas]

Not to be a pessimist, but is Diane going to be around to run intercept for every player who runs into problems with this casino? It's nice she can do this for the few who are encountering problems currently, but what about the newbies who will be lured into playing there and get screwed by them in the future? You can't pick and choose who you are willing to help, JMO. You may want to start offering your aid by PM rather than in the open forum, just some food for thought...

I agree ksech. Awfully kind of Diane however this shouldn't have to be the case. I will not ever play there as a result of Nifty's issues and I think others should heed warning. JMO

Good Luck Michelle and hope it works out in your favor. I say once the funds are in hand, walk away from this place.

 

[cpdnd31]

Walk hell I'm running. To bad because I would have been a life long customer. In the beginning I really thought they were trying to pay me. Now I just don't know. Once again a casino that could have had great potential for the USA market is ruined by the lack of unknown.

There manager called me once and apologized so I truly thought hey processor hick up. It happens I even suggested some of the newer e wallets that other casinos were using. But what upsets me is they say they are trying to pay me but why wait over 30 days to ask for swift and BIC? I was nothing but nice to them, until yesterday I kinda blew up lol. (not me at all so you know I was aggravated.) They said they will tell the processor that my bank doesn't have a swift code and sees what happens. I told them I have moneybookers acct I even said hey just buy some Ukash certs I know I can use them and or sell them. So waiting to see what happens today.

I just feel if you are gonna take USA customers, find more then one way to send them there money. Other casinos have why don't they? I know everything is harder and messed up for us right now. But it still does not make this situation right. See I'm still being nice about this and I don't even know why!

 

[cpdnd31]

Today's live chat:

You are now chatting with 'Kelly'

Kelly: Hi Michelle

michelle : hi kelly\

Kelly: How may i assist you?

michelle : any news on my withdrwals please

Kelly: One moment please Michelle

michelle : ty

Kelly: I see that you have advised that you do not have a Swift code. We are currently awaiting feedback from our processors regarding this as they requested the Swift. As soon as we have further information regarding this, you will certainly be provided with feedback. I can however assure that your funds will be received by you and thank you for your patience regarding this matter.

michelle : k

Kelly: I further sincerely apologize for any inconvenience caused as a result Michelle

michelle : quick ? can i use my moneybookers acct for withdral

Kelly: Unfortunately wire is the only available option for withdrawals

michelle : ok so where does that leave me? if my credit union dosent have one?

michelle : a swift code/bic

Kelly: We are currently awaiting feedback from our processors regarding this Michelle and will be sure to provide you with feedback as soon as we have received further information from them

Kelly: We will however do everything we can to ensure that you receive your funds

michelle : ok do we know when you will be recieving feedback hun

Kelly: We expect feedback within the next 24-48 hours Michelle

michelle : ok ty

Kelly: You are most welcome

Kelly: Have a lovely day further



As you can see I feel like they are trying to pay me but it's very confusing to me why they waited so long to ask for info and why my payments were delayed so long by processor to begin with.
Well you be the judge...so the saga goes on lets wait for the next exciting episode of how the stomach churns...

 

[Redbush54]

I'm curious if anyone from the US has signed up here in the last two months?

 

[cpdnd31]

Well if I have to look at the bright side of things. I have learned only play at a casino that has more then one way to pay USA players.

 

[KasinoKing]

I'm curious if anyone from the US has signed up here in the last two months?

Why do you ask that?
Do you think this casino is somehow defying the global Rival USA ban?

KK

 

[anniemac]

Redbush,

Don't know why it would make any difference but I signed up there about 2-3 weeks ago. Not a problem with it.

 

[jod5413]

Although I agree with Ksech about a casino that a VIP has to run interference to help regular fellow players, it is a nice gesture on Diane's part to offer help, IMO. This is definitely not a casino I would trust to play at, too much smoke.

 

[Diane]

Not to be a pessimist, but is Diane going to be around to run intercept for every player who runs into problems with this casino? It's nice she can do this for the few who are encountering problems currently, but what about the newbies who will be lured into playing there and get screwed by them in the future? You can't pick and choose who you are willing to help, JMO. You may want to start offering your aid by PM rather than in the open forum, just some food for thought...

I have been accused before of being "too nice". Better that than the alternative...

I know how to say "no" if cumbersome. The difficulty with the SWIFT/BIC code must be due to their processor (similar to Slots Oasis/Rushmore who told me same thing...) In past Vegas2Web AND Slots Oasis both paid me via wire to my credit union. When I questioned Slots Oasis they said its because of their "European location" that they are now restricted to using SWIFT/BIC codes. So I haven't been back there either.

Diane

 

[Redbush54]

It makes a difference when Rival notified ALL of their operators that they would cease to accept new US players beginning Aug. 7th, 2011. So I'm curious why the existing Rivals aren't allowed to accept new US players.

 

[samoas]

I have been accused before of being "too nice". Better that than the alternative...

I know how to say "no" if cumbersome. The difficulty with the SWIFT/BIC code must be due to their processor (similar to Slots Oasis/Rushmore who told me same thing...) In past Vegas2Web AND Slots Oasis both paid me via wire to my credit union. When I questioned Slots Oasis they said its because of their "European location" that they are now restricted to using SWIFT/BIC codes. So I haven't been back there either.

Diane

Just curious Diane.....

Did Slot Oasis notify you of a recent change in payment abilities prior to attempting a withdraw?

If a swift/BIC code is a requirement of withdraw, then I feel the establishment should make that fact known prior to accepting the monies of US customers or at sign-up. The whole Quicktender fiasco made many jump through hoops to obtain this info. If that issue (swift requirement) is a recent event, it would be in the establishment's best interest to let their US customers know ahead of time. I personally find these tactics to be shady.

Christine

 

[KasinoKing]

It makes a difference when Rival notified ALL of their operators that they would cease to accept new US players beginning Aug. 7th, 2011. So I'm curious why the existing Rivals aren't allowed to accept new US players.

Huh?
You answered your own question!

"So I'm curious why the existing Rivals aren't allowed to accept new US players" ?
Because "Rival notified ALL of their operators that they would cease to accept new US players beginning Aug. 7th, 2011."
Or did you mean why did RIVAL do that?
A. Probably scared of being permanently excluded from the USA if the gambling ban is ever lifted.

[/slight derail - sorry!]
KK

 

[Redbush54]

KK I probably didn't say that right. I guess I'm curious why Vegas2Web is allowed to accept new US players when the others were told to stop.

 

[cpdnd31]

OK here is today's episode of AS THE STOMACH CHURNS :

Live Chat: Star Shalini Director: some guy at Vegas2web all comedic moments sponsored by Cpdnd31.



Please wait for a site operator to respond.

You are now chatting with 'Shalini'

Shalini: Hi Michelle

michelle: hi hun

Shalini: How may I help you today?

michelle: any new news on my withdrawals yet?

Shalini: Michelle, we have been trying to call you for the past 2 days

Shalini: We need to confirm one detail about your payment

Shalini: Which is the swift code

michelle: num removed

Shalini: Thats the number we have on file

michelle: ok i went thru this --- i have credit union they don't have one

Shalini: Would it be possible for you to call your bank and get us that code

michelle: ok just checked history on phone nope no calls

Shalini: I see

michelle: i phone

Shalini: Do you know who the intermediary bank is that your credit union uses

michelle: nope asked them that too

Shalini: I see, ok. I will pass on this information and see what our processing company can come up with

Shalini: Thank you

michelle: they have no clue i talked to everyone t bank - i was told 2 days ago that they were gonna tell processor and see what could be done-- thats when i gave info

michelle: so no one has talked to processor yet?

michelle: to tell them i have no swift code?

Shalini: I see then you have already been added to the payments list

michelle: what is that?

Shalini: They likely have, I'm probably looking at outdated information

michelle: ok who do i talk to for cureent info

Shalini: I can get that, just a sec

michelle: not trying to be mean or rude- just getting fustrated

Shalini: Not at all, I understand

Shalini: My apologies your account was added yesterday

Shalini: I see that you chatted with Kelly

michelle: was added to?

michelle: now i more confused lol

Shalini: The list that is being queried with our Processor

michelle: oh ok

Shalini: We are still awaiting on information from our processor about what they can do without the swift code

michelle: ok then --- listen I have relative that lives in europe - csn i just have you send money to his moneybookers since you wont use mine?

Shalini: Unfortunately not, as the account is in your name and processing company won't pay to third parties

michelle: ok let me ask you this what do they usally do for people who dont have swift code--

michelle: moneygram?

Shalini: Well there are only a few players without the swift and we are awaiting feedback from our processor about what they can do in this scenario

michelle: so its never happened before?

Shalini: Never

michelle: lol ok

michelle: ty once again I will wait another day for your response on this matter.

Shalini: The old processor we used to use, who failed to make payments did not require a swift, but the new processor which we are told is far more reliable does require it as a mandatory field

michelle: ok but do they not have a backup payment method for situations as mine?

michelle: hell at this point send me money cash i dont care if in euros Ill take to bank here and exchange them lol

Shalini: We are looking into that, but we are doing everything we can

Shalini: Lol

michelle: buy me ucash-certs Ill give to friend in europe

michelle: Put in your acct and send me thru online service lol

Shalini: We are looking into all possibilities, and as soon as we have some tangible feedback as to when you can expect your funds, you will be notified via email

michelle: ill give ya 50 to kep lol

Shalini: Lol

michelle: ok Ill see ya tommarro Shalini tell the wife and kids I said hi rofl

Shalini: Lol

michelle: take care bye until tommarro

Shalini: Bye for now Michelle



Not gonna let them ruin my day- or make me blow up again!!!!!

My Favorite part you have just been added to payments list... LOL um shouldn't that have been done like a month ago? ROFL and this situation has never happened before- Great I get to test the waters!

 

[Diane]

Just curious Diane.....

Did Slot Oasis notify you of a recent change in payment abilities prior to attempting a withdraw?

If a swift/BIC code is a requirement of withdraw, then I feel the establishment should make that fact known prior to accepting the monies of US customers or at sign-up. The whole Quicktender fiasco made many jump through hoops to obtain this info. If that issue (swift requirement) is a recent event, it would be in the establishment's best interest to let their US customers know ahead of time. I personally find these tactics to be shady.

Christine

No, they did not pro-actively notify me. From reading threads here by other CM members I learned of the potential problem. I didn't have any money on account at Slots Oasis, so I went to VIP and live chat and was told same story. Must have SWIFT code to w/d --- so I told them I was sorry and that I was not going to open a new bank account solely to play at their site when their counterparts were able to process my w/d my preferred way by wire to my credit union. So that I would not be re-depositing at their site. End of story.

Diane

 

[cpdnd31]

You are now chatting with 'Naeema'

you: hi hun

you: my acct is EDIT

Naeema: Hi, how can I help?

you: is there any new information on my withdrawals?

Naeema: One moment please while I check...

Naeema: Hi Michelle - since you do not have a SWIFT code, our Finance Team are trying to source an alternate processor who will be able to process your payment.

you: ok so what does that mean?

you: how long?

Naeema: We are receiving constant updates from Finance...

Naeema: today's is that we are awaiting confirmation on an alternate processor.

you: ok and if you find one then how long?

Naeema: As soon as processed, it should take between 10-15 Business days to reach you.

you: another month come on

Naeema: Michelle - would you perhaps have an alternate bank account that we could pay to?

you: i dont hun only credit union

Naeema: I see.

you: can they try to deposit into my moneybookers?

you: or i also have EDIT

Naeema: I sincerely apologize for the delay and inconvenience Michelle - it was unforeseen that our processor just recently requested SWIFT codes in order to process.

you: i now but we are going on 2 months now

Naeema: Unfortunately we cannot pay to web wallets.

you: know

Naeema: Do you use EDIT at another casino?

you: yes

Naeema: I've heard players mention this and want to take it up with Finance.

Naeema: What brand of software are they, if you don't mind me asking?

you: its EDIT

Naeema: The casino brand?

you: look at all the ways you can deposit as well as they have debit card so i can withdraw

you: brand

you: ?

Naeema: Yes, I have been to the website.

Naeema: What casino accepts/pays to EDIT

you: EDIT
Naeema: Okay - will send this information off to Finance, hopefully it is an option for us - we would love to pay our players asap.

Naeema: Are you enjoying EDIT

you: yes very much

Naeema: You deposit and withdraw via it?

you: if i cant use a credit card on EDIT they are linked to moneybookers and all other webwallets so i can use thru them as well - thats why i said if you can do moneybookers i can deposit it into EDIT and get money out from there

you: yes

Naeema: And obviously they accept US players.

Naeema: Looks like a great option for us, I hope we can offer it to our players - and thank you so much for the information.

you: and they have debit card so if i win i can have money transfered within and hour from casino to EDIT and then use debit card at atm to get cash in hand

Naeema: Wow - that's amazing

Naeema: Win some and then go shopping for new shoes

you: yes its a very nice feature no more waiting 10 days

Naeema: Exactly, will definitely be looking into it.

you: i was hoping that due to the fact ive been waiting almost 2 months for my withdrawals maybe management could figure away to deposit into moneybookers or EDIT for me?

you: i think ive been very calm under the circumstances ?

Naeema: Once again I apologize for the delay Michelle. You will be updated as soon as there's further feedback on your withdrawal.

Naeema: Yes, and we greatly appreciate it!

you: ok i guess ill check back tommarro

you: ty again for you help


OK this is latest chat--- now it looks like they are looking into another way to get USA cash out --- where you see me say EDIT its because we are talking about a new web wallet thats out there -- this is unprotected thread so I don't want to mention name of wallet.. So once again just have to wait to try and find out when or how my money will be sent.... I think someone should really start a thread for USA players to make sure that under banking options there is more then one way to get money out.. This way if processors change there ways ( needing swift codes) you don't get stuck trying to find a way to get your cash ....I see a slight glimmer of hope but still holding breath..