Okay, so first they send me the free coupons....$50 Here, $50 there, apreciating my buisness.
So, today i get yet another "appreciation bonus" that i cash in to play, and as it is redeemed, it tells me what my playthrough amount is, so i begin to play, and win $900 and some odd dollars. So the first thing i do is check with the cashier to see how much playthrough is left. I return to the games, and check back at $700, at which times it states that it is withdrwable, so i withdraw.
I then left for work, came back and decided to check the status. The balance was 0, not seeing anything about my $700, contact live chat..........At which time i am informed the money is gone, too many coupons.........WTF??
I ask the csr, why do you guys keep sending me coupons then? She doesn't know, tells me to call their number. I speak to some guy who tells me that casino bonuses are "play" money and cannot be withdrawn. So i ask, why do you inform me of my play through amount, if it is not real? Again he tells me you cannot make a withdrawal from a coupon because it's not real money.
I want my money!!!
So, today i get yet another "appreciation bonus" that i cash in to play, and as it is redeemed, it tells me what my playthrough amount is, so i begin to play, and win $900 and some odd dollars. So the first thing i do is check with the cashier to see how much playthrough is left. I return to the games, and check back at $700, at which times it states that it is withdrwable, so i withdraw.
I then left for work, came back and decided to check the status. The balance was 0, not seeing anything about my $700, contact live chat..........At which time i am informed the money is gone, too many coupons.........WTF??
I ask the csr, why do you guys keep sending me coupons then? She doesn't know, tells me to call their number. I speak to some guy who tells me that casino bonuses are "play" money and cannot be withdrawn. So i ask, why do you inform me of my play through amount, if it is not real? Again he tells me you cannot make a withdrawal from a coupon because it's not real money.
I want my money!!!
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