E
Eran DD
Guest
VS is really loosing it..........their excuses are getting more and more redicolous.
They claim that players have modified the software, that the Internet Gaming Council is reviewing all accounts (no organisation exists with that name) and they even claim that they want to pay us our deposits back !!!!!!!!!
Have a look at a couple of their replies to inquiries from players asking when they will recieve their money (the worst is last !):
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Dear XXXX:
First of all we will like to apologize for all the inconveniences you might have been through and at the same time we like to thank you for your patience and comprehension.
In regards to your casino account, we regret to inform you that due to a warning that we have received from our processing bank and the Internet Gaming Council of an abundance of fraudulent activity, we have suspended all Casino accounts from the country of Denmark.
Please, be assured that any and all pending Credit Card withdrawals request will be processed in a timely manner.
We would like to thank you again for your patience and understanding. We will contact you as soon as we get any news from our processing bank and the Internet Gaming Council in case the suspension can be lifted.
Thank you again and have a great day!!!!!!!
Best Regards
The Vegas Strip Casinos
---------------------------------------
Dear XXX:
By now we can not access any account from Denmark, all accounts are being managed by the Internet Gaming Council, they are trying to find out who are doing fraud. As soon as they finish with the process you will be allowed to access your account again.
The deposits you have done are going back to your credit card account. The accounting department is processing that right now, but it will take some time, because they are doing one casino every week.
If you have more questions do not hesitate to contact us.
Have a GREAT day!!!
Pete, Club Mardi Gras Casino Rep 58
-------------------------------------
First of all, let us greet to you from The Vegas Strip Casinos, the most thrilling gaming experience on the Net.
It has been brought to our attention that many people are concerned about closing of the Danish accounts from our casinos. We would like to clarify several points regarding such situation. Servers elsewhere started having connection problems were taking place, after review, we, The Vegas Strip
Casinos, came to the conclusion to ban this group of players (over 1200) from playing our software.
We received a warning letter originating from the Internet Gaming Council, as well as from our processing bank, which advised us of an abundance of fraudulent activity, most coming from the country of Denmark, and after a thorough investigation, the decision to close the accounts stood. We emphasize that the fraud committed was due to a massive manipulation of our software in conjunction with our bonus promotions for both, new and existing players, like they had previously done with other online casinos. Many of those smaller casinos have already gone out of business due to this ungrateful use of the games.
In regards to the winnings, we will deal with these accounts just as we would with any other type of fraudulent accounts; this means that the only money being returned to the customers will be the total amount of deposits made and
the rest of the balance will remain in the casino. We believe it is our right to defend ourselves from unlawful activity that threatens the security and stability of our company.
Thank you for understanding such difficult decision but we need to maintain the integrity of our name as well as the security of our other customers who do play in a fair manner and to whom we won't withhold their winnings. We are known in this business as the most trusted online casinos group and we did not earn this title without going out of our way for the customers who really deserve it.
The Vegas Strip
Customer Service Supervisors
------------------------------
They claim that players have modified the software, that the Internet Gaming Council is reviewing all accounts (no organisation exists with that name) and they even claim that they want to pay us our deposits back !!!!!!!!!
Have a look at a couple of their replies to inquiries from players asking when they will recieve their money (the worst is last !):
------------------------------
Dear XXXX:
First of all we will like to apologize for all the inconveniences you might have been through and at the same time we like to thank you for your patience and comprehension.
In regards to your casino account, we regret to inform you that due to a warning that we have received from our processing bank and the Internet Gaming Council of an abundance of fraudulent activity, we have suspended all Casino accounts from the country of Denmark.
Please, be assured that any and all pending Credit Card withdrawals request will be processed in a timely manner.
We would like to thank you again for your patience and understanding. We will contact you as soon as we get any news from our processing bank and the Internet Gaming Council in case the suspension can be lifted.
Thank you again and have a great day!!!!!!!
Best Regards
The Vegas Strip Casinos
---------------------------------------
Dear XXX:
By now we can not access any account from Denmark, all accounts are being managed by the Internet Gaming Council, they are trying to find out who are doing fraud. As soon as they finish with the process you will be allowed to access your account again.
The deposits you have done are going back to your credit card account. The accounting department is processing that right now, but it will take some time, because they are doing one casino every week.
If you have more questions do not hesitate to contact us.
Have a GREAT day!!!
Pete, Club Mardi Gras Casino Rep 58
-------------------------------------
First of all, let us greet to you from The Vegas Strip Casinos, the most thrilling gaming experience on the Net.
It has been brought to our attention that many people are concerned about closing of the Danish accounts from our casinos. We would like to clarify several points regarding such situation. Servers elsewhere started having connection problems were taking place, after review, we, The Vegas Strip
Casinos, came to the conclusion to ban this group of players (over 1200) from playing our software.
We received a warning letter originating from the Internet Gaming Council, as well as from our processing bank, which advised us of an abundance of fraudulent activity, most coming from the country of Denmark, and after a thorough investigation, the decision to close the accounts stood. We emphasize that the fraud committed was due to a massive manipulation of our software in conjunction with our bonus promotions for both, new and existing players, like they had previously done with other online casinos. Many of those smaller casinos have already gone out of business due to this ungrateful use of the games.
In regards to the winnings, we will deal with these accounts just as we would with any other type of fraudulent accounts; this means that the only money being returned to the customers will be the total amount of deposits made and
the rest of the balance will remain in the casino. We believe it is our right to defend ourselves from unlawful activity that threatens the security and stability of our company.
Thank you for understanding such difficult decision but we need to maintain the integrity of our name as well as the security of our other customers who do play in a fair manner and to whom we won't withhold their winnings. We are known in this business as the most trusted online casinos group and we did not earn this title without going out of our way for the customers who really deserve it.
The Vegas Strip
Customer Service Supervisors
------------------------------