Vegas Splendido

[Simmo!]

i sent them an email asking whether they can flush my withdrawal because i hate that reversal option and they said that they can't do that so i have to wait to 48 hours . at most MG casinos when you request flushing your withdrawal and they will do that immediately for you but not at this casino . Eventuallly i lost all my winnings using that stupid reversal option

REVERSE WITHDRAWAL - THE BIGGEST CON THERE IS.

Seriously, if a casino won't bring this down to 1 hour or remove it altogether i just won't play there. It says everything about their attitude to players if they refuse to respond to a request like that.

It's the one thing that makes my blood boil...grrrr.

 

[kfellmy]

Here is an update guys:

I sent my verification in. Driver's license and a copy of Comcast Internet bill yesterday and this is what I got today:

Dear Keith,

Thank you for choosing Vegas Splendido!

I have received your fax and it has been forwarded to our accounts department.

Should you have any further queries please do not hesitate to contact us.

We are here for you 24 hours, 7 days a week.

Sincerely,

Grant
Customer Support
Vegas Splendido Online Casino

 

[kfellmy]

I guess I forgot to post about the ID request: Got it on the 7th.

Dear Keith,

Thank you for choosing Roxy Palace.

As a precautionary measure, prior to us completing the processing of your withdrawal, please can you fax us toll-free on 1-888-380-3318 or email support@vegassplendido.com a copy of:

-your drivers license/ID document (with date of birth)

-utility bill (no older than 6 months)

We look forward to your co-operation with regard to the above requirements, which are there to protect your funds. As soon as we have received the required documentation in good order, the processing of your withdrawal will be completed.

If you have any questions, please do not hesitate to contact us via e-mail at support@vegassplendido.com or on our toll-free telephone number 1-800-733-6850

Sincerely,
Refilwe
Accounts Department
Vegas Splendido Online Casino

 

[KasinoKing]

REVERSE WITHDRAWAL - THE BIGGEST CON THERE IS.

If you want to win playing online, you need to learn the best strategies for playing each game.
But it's also important to learn to be patient.
'Good things come to those who wait' !
Reverse Withdrawal? Never done it. Never tempted. Never will.
We all know why the casinos do it. Don't let them beat you!
If you're serious about wanting to win, it wont bother you.
Good luck to all gamblers!

 

[kfellmy]

Just checked neteller to see if my money is there...well I got my deposit back. No winnings just the deposit. I have an email in to them and we'll see what they say about my winnings. I played several hundred dollars over the WR.

 

[Vesuvio]

Just checked neteller to see if my money is there...well I got my deposit back. No winnings just the deposit. I have an email in to them and we'll see what they say about my winnings. I played several hundred dollars over the WR.

I think this group pay out the deposit and winnings separately, for some odd reason, so I wouldn't worry.

 

[kfellmy]

yea I got an email back from them in less than an hour saying that they were sending me a check in the mail and it would be 21 days to get it. GAWD.

 

[kfellmy]

well the 21 day wait turned out to be 4 days...got paid today.

 

[paul02085]

You mean they dont send winnings back to Neteller?

 

[kfellmy]

no, only your original deposit. Rest comes by check. I asked them to send it all to neteller and they said "nope."

 

[paul02085]

Man that is silly. Been a long time since i had to wait for an overseas check.
They should change that. Thanks for the heads up.

 

[jonevegas]

This takes the cake, I asked VS to flush my account and this is what response I got.


We do regret that it is a default setting that cannot be changed and that your cash-in will flush within 48 hours.

If there is anything else that we can do for you, please don't hesitate to contact us.

We are here for you 24 hours a day, 7 days a week.

Sincerely,
Warren

Customer Support
Vegas Splendido Online Casino

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[elscrabinda]

Looks like Mr Cloud has taken over support here!

Seriously though thats absolutely pathetic. If 32red can do 1 hour then so can Vegas distinctlyworsethanaverageo

 

[jonevegas]

Well I regret to VS that I just tripled my withdrawl, got 200x twice on WOE for $450.00 a piece and then uninstalled the casino. HAHA

 

[elscrabinda]

So because they wouldn't flush your withdrawal, you were compelled to go back and carry on gambling? You shouldn't fall for their tricks and show a bit of self restraint.

Regardless of whether you won, you did exactly what they wanted you to. No wonder they impose this delay when people find it so difficult to keep their mouse away from the reverse button

 

[hungvan]

This takes the cake, I asked VS to flush my account and this is what response I got.


We do regret that it is a default setting that cannot be changed and that your cash-in will flush within 48 hours.

If there is anything else that we can do for you, please don't hesitate to contact us.

We are here for you 24 hours a day, 7 days a week.

Sincerely,
Warren

Customer Support
Vegas Splendido Online Casino

You do not have permission to view link Log in or register now.

This is exactly the same response that i got from them when i sent them an email asking if they could flush my $7000 withdrawal

 

[jonevegas]

So because they wouldn't flush your withdrawal, you were compelled to go back and carry on gambling? You shouldn't fall for their tricks and show a bit of self restraint.

Not all of us carry the same restraint as yourself, I think it is called gambling addiction and that is what they prey on, I did win this time but many others not. I will be listing all these reasons to this and closing my account as soon as I get my cheque from them. I stopped playing at Playtech casinos also for the same reason. It seems like 32Reds philosphy and player respect is awfully hard to come by these days, so many online casinos treat us like its a privelage for us to spend our hard earned money at their places, what a show of total disrespect.

 

[paul02085]

Got new player bonus, cashed out on 5/15, sent d/l and utility bill, recd deposit and winnings in neteller on 5/17. No hassle, they seem ok.