Hello everyone!
I have no idea what to do but to post this on the internet and warn other people about this casino. On the 6th of June I registered at Vegas Slots casino and deposited 200 EUR for 200 EUR bonus. After playing some pokergames I was happy to make a withdrawal of 606 EUR after one day. Then they send me an email to send documents, which I have sent immediately.
Now I got the following ridiculous mail why they do not want to pay me my winnings:
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Dear Roger,
Unfortunately your account has been locked by request of the Casino Management following an investigation into your account details.
This has been due to the fact that you have been highlighted as high risk player.
The management has decided to lock your account and pay the money that you have purchased but not your winnings.
We apologise for any inconvenience as this decision must remain final.
Regards,
VEGAS SLOT CASINO
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I have not broken any terms or conditions from their website, and they just say I am high risk player and do not want to pay me my winnings? (high risk, high reward?)Is that normal?
Suppose I lost on my deposit I would not hear anything, right? I have no idea what to do.
Roger Bruhe
I have no idea what to do but to post this on the internet and warn other people about this casino. On the 6th of June I registered at Vegas Slots casino and deposited 200 EUR for 200 EUR bonus. After playing some pokergames I was happy to make a withdrawal of 606 EUR after one day. Then they send me an email to send documents, which I have sent immediately.
Now I got the following ridiculous mail why they do not want to pay me my winnings:
------------------------------
Dear Roger,
Unfortunately your account has been locked by request of the Casino Management following an investigation into your account details.
This has been due to the fact that you have been highlighted as high risk player.
The management has decided to lock your account and pay the money that you have purchased but not your winnings.
We apologise for any inconvenience as this decision must remain final.
Regards,
VEGAS SLOT CASINO
------------------------------
I have not broken any terms or conditions from their website, and they just say I am high risk player and do not want to pay me my winnings? (high risk, high reward?)Is that normal?
Suppose I lost on my deposit I would not hear anything, right? I have no idea what to do.
Roger Bruhe