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Vegas Regal - WTF?

Discussion in 'Casino Complaints - Bonus Issues' started by anniemac, Apr 21, 2009.

  1. anniemac

    anniemac Ueber Meister MM PABnoaccred

    I am posting this here cause it has to do with a free chip but it's really not much of a complaint. It's more of a 'How dumb can you get'?

    I received an email from Vegas Regal telling me I had a $10 free Easter chip. So I downloaded the casino again (I'm playing on a laptop so don't keep them all downloaded) and get the error message that my account is closed and to contact support.

    I didn't really care but I sent an email asking them what was going on as they had sent me the email telling my I had the $10 but had closed my account.

    I got a reply today that they had reviewed my account and had reopened it. BUT I was not eligible for any promotions.

    Now come on, why on earth would I want to deposit at a casino that:

    a: Sent me a free chip and then closed my account and
    b: Reopened my account but told me I wasn't promotion eligible. :D

    Just too goofy for words.
    1 person likes this.
  2. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    My guess is that they are trying to reel you back in. Double whammy on their part. Time and effort on yours. It sucks either way.
  3. cynthial

    cynthial Boo

    The list of Rival blunders just keeps on growing. :rolleyes:
    1 person likes this.
  4. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Foot in mouth award for 2009!

    ...and I thought I was the only one that could make WTF threads? :D


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