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WARNING Vegas Regal withholding winnings, ignoring player issues.

Discussion in 'Casinomeister Warnings' started by maxd, Oct 30, 2012.

    Oct 30, 2012
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    Over a year ago we received a PAB case where a player had won a €13,000 jackpot at Vegas Regal, had received a small portion of it (€2000) whereupon the casino claimed "irregular play" and stopped paying. They would not respond to the player so the player came to us.

    Since the casino was listed as "Not Recommended" we followed our usual procedure which was to submit the PAB to them and hope for the best. Nothing came of it. Several months later the player came back to us and requested that we try again. We did .. and got nothing. No acknowledgement of the issue, no reply at all. As it stands the casino still holds some €11,500 of the player's money without explanation or, as far as we can see, justification.

    Vegas Regal is "powered by Rival" and licensed in Curacao.

    WARNING: Vegas Regal (vegasregalcasino.com) is confiscating player winnings without explanation. They refuse to discuss complaints with players or third parties designated by the player to speak on their behalf. Players are strongly advised to avoid this casino.
    18 people like this.

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