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Vegas Regal stopped paying 13,000 Jackpot win

Discussion in 'Casino Complaints - Non-Bonus Issues' started by lillch, Jul 27, 2011.

  1. lillch

    lillch Dormant account PABnorogue

    I have been playing on a regular basis at Vegas regal and made couple of deposits there.

    They paid me my first withdrawal after they asked for documents.

    Couple of weeks later I decided to make a deposit of 500 and got a bonus 250, as far as I remember almost all games were allowed to play.

    I went to Sevens and Bars and hit the Jackpot 15,000 and managed to cashout 13500 EURO, they paid the first 2000 and then stopped paying.

    They sent an email saying they leave my account open but return only the deposit for me to play without bonuses for irregular gaming.

    There was no irregular game, I flat bet 15 a spin thru all the wagering and cashed in after all requirements were met.

    13,000 is a lot of money for me, can anybody help with this Casino

    I checked about them before I decided to play and could find only good words about Vegas Regal specifically
  2. maxd

    maxd Complaints (PAB) Manager Staff Member

    FWIW, the OP has filed a PAB: no response from the casino and since they are You must register/login in order to see the link. there's not a lot more I can do.
    1 person likes this.
  3. Nifty29

    Nifty29 Dormant account

    It's sad really.

    I hope that members think carefully about what happened here and stick with trusted casinos with excellent track records like accredited casinos.

    Not recommended casinos are not recommended for a reason.

    Many dodgy casinos look after you like a king until you hit a jackpot, and then they shaft you. It's an MO we've seen over and over but there are some that still refuse to heed the warnings.

    I'm sure there will be some objections from those who promote these places, but there is no excuse for not even bothering to communicate, let alone confiscating winnings with no valid reason provided.
    1 person likes this.
  4. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    OK, let's analyse what we we have and see if we can get some clues about what happened:

    I had a look at what bonuses are available to me at Vegas Regal, and although I don't have any 50% offers like the one you got, all the match bonuses I do have have maximum cash-out limits.

    For example, I have this 70% one:


    This particular one has a cash-out limit of Bonusx50, but others have as low as x1, x4, x15, etc...

    If you didn't take a screen-shot of the bonus terms before you started it's difficult to check now, but my suspicion is that your 50% bonus may have had a max of Bonus x 8 - that would explain them only allowing you to cash-out 2,000.

    Any other CM members reading this: can you check if you have a 50% bonus at Regal, and if so, what are the terms?

    None of the above excuses the casino for not communicating with the OP or Max, though we don't know how long the casino has been given to respond...?

  5. Nifty29

    Nifty29 Dormant account

    I doubt that Max would be saying they are non-responsive without giving them a reasonable time to respond.

    If the player was on a max cashout, why refund his deposit? Doesn't make sense. The casino would just say that was the case.

    Maybe Max could shed some light?
  6. Tengil

    Tengil Senior Member

    Very disappointed in you KK:( This complaint was also posted at Askgamblers where they also chose not to reply.

    As Nifty said they would have just quoted the max cashout term and certainly wouldnt have refunded the deposit.

    And theres another case when they decided not to pay a player:
    h ttp://www.askgamblers.com/casino-complaints/vegas-regal-confiscates-my-winnings-without-any-justification-c414

    Thats not even a big sum so its quite obvious that every player playing there is at risk.
    2 people like this.
  7. Nifty29

    Nifty29 Dormant account

    Yes that case also seems dodgy.

    Mind you, not as dodgy as some of the casinos they promote:

    Palace of Chance
    Cool Cat

    ...to name a few.

    It seems very hypocritical to pretend to be "going in to bat" for the player with one hand when you are promoting the worst of the worst with the other.
  8. Tengil

    Tengil Senior Member

    Well I certainly agree as the majority of their complaints are about those places. Still a good place to check if some place is racking up complaints.

    And decided to check GamblingGrumbles if they have any Vegas Regal complaints. Surely they had:h ttp://www.gamblinggrumbles.com/Reports/Vegas-Regal-Casino_Irregular-Play

    Yet a new case, this time for about 5k and submitted in July as the other ones. Needless to say they also ignored GamblingGrumbles.
    1 person likes this.
  9. Nifty29

    Nifty29 Dormant account

    Yep, either they have been hit by a fraud ring or they are going down the tubes and are trying anything to avoid payment. My gut feeling is the latter.
  10. maxd

    maxd Complaints (PAB) Manager Staff Member

    10 days now I think, and a reminder or two later. :rolleyes: If they were going to step up that's more than enough time and provocation to do so.

    No offense KK but if it walks like a duck and quacks like a duck .. Candy The Happy Service Mouse would not be my first guess. [​IMG]
    1 person likes this.
  11. Silencio

    Silencio Dormant account

    .... speechless

    weird stuff, and yeah they normally only offer max cashout bonuses. but then why would they claim irregular play.
    They offered me an nice bonus to promote, I told em OK, but havent heard from them since.. didn't reply to my follow up email either.
    Anyhow this news is very disturbing, hope it's just temporary.. *is in denial*
  12. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Max cashouts on DEPOSIT bonuseso_O This is CRAZY, and gives the casino a MASSIVE advantage on top of the already generous edge on slot games. Rival slots are known for being high variance, so they are engineering a significant reduction in the RTP actually received by players by imposing max cashouts on ALL bonuses.

    This is nothing more than a ruse to mislead players into thinking they are getting a better deal through being "showered with bonuses" compared to the lean pickings on offer at other casinos that come with no max cashout restrictions.

    These Rival white label casinos are known to be run on tight budgets, and simply can't afford to take the risk of players walking away with big payouts, yet they want to give the impression they are "rolling in it" by giving away all this promotional cash.

    The illusion is only shattered when they refuse to pay.

    The odd thing here is they did NOT simply inform the player that the max cashout was in the terms, and they got what they should have expected.

    Their claim that a player can "manipulate" a basic slot like this in order to "cheat the jackpot" from it is laughable, but nevertheless not all that surprising when coming from a Rival white label, who are nothing more than "super-affiliates" promoting a casino run for them by Bonne Chance.

    It may seem odd when a player gets unusually lucky, but casinos must remember that PLAYERS often make the same mistake, and accuse a casino of being "rigged" when the run of extreme luck is in favour of the casino. In such cases, the casino suddenly has an improvement in their maths grades, and can offer the correct explanation for the players' unfortunate run of bad luck, yet seem to forget how to so much as add up when it is the CASINO that suffers an unusual losing run to a player, who is "quite clearly cheating" as far as they are concerned, and has "manipulated the game/software, etc" in order to generate their luck.

    EVERY time a casino claims a player has manipulated the games, they are admitting that the games CAN be manipulated by "patterns", and so are thus not random, but in some way "rigged".

    The ONLY games that can be played "skillfully" are those where a player has a second chance to give input, such as with Blackjack and draw poker variants, where different strategies can change the RTP and variance, and such things as "perfect strategy" can be mathematically calculated.

    Slots only have the option to "spin", and thus only ONE strategy exists, spin, or don't spin. No amount of analysing past results will offer a clue to the likelihood of the jackpot coming along sooner or later, and for every player lucky enough to hit it, there are loads of others who bust out trying, and who thus fund it.

    Players have been known to win so many big jackpots that many people believe they have a strategy, and there was a big fuss a while back when the same player won 5 RTG random jackpots within a few days, whereas others had played for years and not seen one. Accusations that RTG software could be manipulated to pay out RJs were flying around, along with others that the operator could "flick a switch" and choose to have a particular player win the RJ, and even that RJs could be "dumped to a house player" this way to avoid the casino actually having to part with the money.

    After great lengths to show that this was not what was happening, and that it was nothing more than a very lucky run, along comes another operator not wanting to pay a player, and trying to claim they "manipulated the slots", or "overwhelmed the RNG by playing too fast", or similar such BS.

    This casino knows it can't justify it's claim, so has decided the best tactic is to hide behind a wall of silence, and hope the issue goes away.

    As Grand Duke recently discovered, this does not always work;)
    1 person likes this.
  13. lillch

    lillch Dormant account PABnorogue

    The max cashout was 100 times bonus for the special 50% bonus they offered me by email and in casino cashier.

    The purchase was of 500 and the bonus 250

    I did not know Vegas Regal is Rival White Label. I made a search on them in google and honestly all the forums mentioned they are between the good Rival to play and that they pay fast.

    Actually they did a trick, they paid me fast the small winnings and tempt me to deposit more, I made couple of more deposits and not small if I remember well and when I won the big one they ran with the money, shame on them.

    I still hope to get my money one way or another, I will be happy to hear some ideas, so far they are not responsive but I am sure somebody can help as they are a big casino and promoted in many places according to google search
  14. Silencio

    Silencio Dormant account

    Well still it's vegas regal, they have very decent odds. At least that's how I feel and by my knowledge the majority of people. I've withdrawn about twice as much as I deposited there.
    And it's the only rival casino where I would sometimes get a big win when my balance was almost down to zero. At most others I felt like when I went down allot in balance I never got a change of luck. As well as an extreme change in luck when getting close to sufficient wagering requirement.
    I dislike another strategy more, the one where they give you low bonuses, to make you think they have decent odds :D like my least favourite casino...

    Someone said the topic about high noon, that a casino can't control the software. They only get to decide the payout rate. Well I'm not so sure about this, especially the casino's located in the netherlands antilles.

    And playing slots is not just about luck at all, how about knowing when to quit, when to change to another game and when to cash out.. It's allot riskier than card games. Discipline is a skill too right ;) But regarding the jackpots sure, that's a different story..
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Discipline may be a skill, but Vegas Regal seem to feel that such "skills" shown by it's slot players are grounds for confiscation of their winnings.

    Giving players the royal treatment when they are losing, and suddenly switching to stallings, confiscations, etc when they hit something decent is exactly how rogue casinos make their money. They need to convince their losing players that they will be treated well, and paid fast when they win, so they keep on depositing.

    If it is possible to beat a slot with "irregular play", then there is an issue with the software, and it follows that whilst some players "know the pattern" and beat it, others have no idea, and think they are being given a fair and random game, one with no patterns to observe and beat.

    If the OP took the same bonus, their max cashout should be 100x the bonus, or 25K, and not the 2000 paid out.
  16. Silencio

    Silencio Dormant account

    yeah I totally agree, and I believe lillch. But they used to be so good... :cries:
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Well I'm sorry if I disappointed you, but I don't think I've ever been to that site before, so I knew nothing about that case. I don't visit Gambling grumbles either.
    But thanks for bringing that to my attention - it's certainly starting to look like Regal are slipping over to the dark side... :(

  18. Tengil

    Tengil Senior Member

    Okay, "very" is a bit exaggerated but you arent usually the one who try to find excuses for the casinos bad behaviour.
    On the other side Askgamblers and Gamblinggrumbles are worth a visit every now and then to see if someone is taking the wrong path.
  19. ergopro

    ergopro Senior Member

    Used to promote them. Haven't since the delays started. And now all this white label-nonsense that we've seen before. Irregular play, bonus abuse, etc.
    The last half-decent Rival that paid where Finns were able to play.
    Kinda hoping Rival would start selling out their games to bigger operators...
    Last edited: Jul 28, 2011
  20. Silencio

    Silencio Dormant account

    It's just weird, and hard to accept. For me Vegas Regal used to be the 32red of Rival casino's.
    My mind is in total denial, am thinking things like maybe their software crashed making it so everyone kept winning, leaving them with a huge bill to pay. :D silly I know

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