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Casino Complaint Vegas regal - i got problems

Discussion in 'Casino Complaints - Non-Bonus Issues' started by azzy, Jun 14, 2011.

    Jun 14, 2011
  1. azzy

    azzy Newbie member

    Occupation:
    -
    Location:
    finland
    I have played a long time different casinos without any problems. This is my first time when i got problems.


    I made a withdrawn of 1000 € in 30.5.2011 from Vegas Regal.

    It has been processing statement over 2 weeks!

    3440071722 1,000.00 NETeller PROCESSING May 30, 11:37:31 PM


    Even I have got some other payments. I really like to warning for Vegas Regal!

    3452084465 400.00 NETeller COMPLETE Jun 9, 09:47:32 PM (4 päivä laittelin)
    3440071722 1,000.00 NETeller PROCESSING May 30, 11:37:31 PM
    3432113377 480.99 NETeller COMPLETE May 30, 06:53:55 PM
    3402435965 560.00 NETeller COMPLETE May 24, 08:06:56 PM


    I will answer if this payment will be paid to me. But they seems not answer my affilate and casino support have answered few times to my asking about withdrawn "next week" but if I dont get this sum in this week I think you cant really be sure that u get winnings from Vegas Regal.

    Those winnings I have Got only playing in my own money.
     
  2. Jun 14, 2011
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    They have now restricted their banking options to just neteller and moneybookers meaning that if you have money in your account you may not withdraw other than these 2 methods. I won off a free chip but cannot withdraw as these 2 methods are of no use to me. Most white-label Rivals only have these 2 banking options left it seems.

    As for your withdrawal, other than ThisisVegas, Rival casinos have nearly always paid but sometimes they are very slow. 2 years ago, when Nicolas Johnson was the casino manager of VR, once it took over 2 weeks for me to get paid. Rival casinos are severely underfunded but I believe you will eventually get your money.
     
  4. Jun 14, 2011
  5. Repro

    Repro Dormant account PABnononaccred PABnonaccred

    Occupation:
    Financial
    Location:
    Netherlands
    You should not use a title with "warning", because it's an individual case between you and the casino with slow payment.

    You showed us that they paid your winnings before so maybe you should be a bit more patient. If they don't pay you can consider filing a PAB.
     
    1 person likes this.
  6. Jun 14, 2011
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thread title changed, looked a little too much like an official Casinomeister Warning.
     
  8. Jun 14, 2011
  9. azzy

    azzy Newbie member

    Occupation:
    -
    Location:
    finland

    I have been very patient becose I have waited now over 2 weeks this payment. How long I have to wait that I know do they pay or not? If they promise 4-5 days payments (business days)?

    Funny thing is also that i made another withdrawn request 4 of june 2011. They paid this 400€ to me 9. of june. But not paid this larger sum which was request before.
     
  10. Jun 15, 2011
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    You could reverse the €1000, and then withdraw as €300, €400, €300 - leaving a couple of days between each. It seems it is the size that has caused it to get stuck.
     
  12. Jun 15, 2011
  13. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    HUGE red flag that they are paying small but not large cashouts.

    Along with only two banking options, I would say there is big trouble on the horizon for all of these places.
     
  14. Jun 15, 2011
  15. sparkz

    sparkz Senior Member

    Occupation:
    sales
    Location:
    Earth
    yep seconded. VRC imo were doomed when nick left them. At that time promotions went down the pan, free chips became meaner, "flushing" was no longer an option.


    Rival casinos were to blame for a lot of problems when I gambled. They put me off taking bonuses at any casino in future because I could do well with a bonus, play for hours, be close to WR but always have a losing streak at the end.

    I had to make a MB account on 1 occasion to cashout at a rival. It was the only time I used it and was more hassle than it was worth
     
  16. Jun 15, 2011
  17. azzy

    azzy Newbie member

    Occupation:
    -
    Location:
    finland
    I dont know what problem is with size becose 1000€ is max winnings what can withdraw one time.

    Also I didnt know that I have problems becose I got already those 2 withdraws without problems.

    I m still waiting but if they are not paying after this or next week... It seems that they are not paying anymore winnings...

    Put if they pay I will also inform here...
     
  18. Jun 15, 2011
  19. azzy

    azzy Newbie member

    Occupation:
    -
    Location:
    finland

    Same thing happened to me that other "trusworthy" Rival casinos (box24 slotcash and so on) stopped giving any promotions after I won money from them. So I thought that Vegas Regal could doing better and could get more customers becose they are giving promotions even u win and if their payments are working well...

    But I m not now sure are they paying or not... And if they are not paying I can recommend all players leaving from VR.
     
  20. Jun 15, 2011
  21. azzy

    azzy Newbie member

    Occupation:
    -
    Location:
    finland
    I talked with live support about that and Nathan said that money should be paid in today or tomorrow.

    ...
     
  22. Jun 16, 2011
  23. azzy

    azzy Newbie member

    Occupation:
    -
    Location:
    finland
    Problem solved

    Problem solved. I got finally my money.

    It took little bit more time but I have got all winnings from Vegas Regal so I think they pay winnings even it sometimes can take more time than some other casinos.
     

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