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Vegas Poker currency problem - resolved

Discussion in 'Casino Complaints - Bonus Issues' started by hakapuku, Aug 30, 2006.

    Aug 30, 2006
  1. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    More than a month ago i have opened an account and i made a deposit into Vegas Poker Casino account. I deposited 100 euro. At the moment i opened the account i didn't think that choosing euro as my account's currency is a crime. I live in Turkey. My country is a candidate to be a member of a European Union some day- so why i should choose dollar and not euro? I think that my choice was very nartural. Soon after this my account was locked. I didn't even make one bet before that. So i wrote an email to the casino. And the answer shocked me: not only they locked my account - they will keep MY DEPOSIT. Can you believe it???

    Here is the answer from the casino.

    "We write to inform you that your account has been discontinued.

    Please note that the currency you have chosen does not comply with our
    Terms and Conditions.
    Please check our Web site under "About Us", "Terms and Conditions",
    "Registration", as follows:

    You must register/login in order to see the link.

    All accounts opened not according to our Account Currency Policy (i.e.
    Euro accounts opened from a non-EU country) will be locked: should you
    have made a deposit before the account is locked, the Casino cannot be
    held responsible for any action taken afterwards
    "
    ***********

    Please, pay attention: i didn't make a single bet at the casino. All i did- deposited 100 euro. That is it. Now they claim the they are not responsible for that money. And who is responsible? My account is locked, i cannot access the money. What kind of casino is that?
    Why is the casino which openly robs the players in the accredited casinos list on this website?
     
    Last edited: Aug 30, 2006
  2. Aug 30, 2006
  3. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    Beats me.....

    No reputable casino will ever just confiscate your money because you made an honest mistake.

    This in their terms, but it's not really reasonable to expect people to read through 11 pages (yes 11, and you have to read them all to find this), and if you don't, invoke a 'not only are we going to close your account, as is our right, but we're also going to steal your deposit' and cackle maniacally.

    If you used a credit card it would be correct for you to institute a chargeback against this casino because they have not provided the gambling services they were contracted to provide. If you used neteller, I would suggest contacting them, as they also might be able to help with getting your refund.
     
  4. Aug 31, 2006
  5. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    I just got a message from the casino representative. I hope he/she will help me.
     
    Last edited: Aug 31, 2006
  6. Sep 1, 2006
  7. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK

    To be honest, it is irrelevant.

    The terms and conditions are strictly unfair. Just because they have the term in their contract with you doesnt make it right.

    Its like a murderer writing a letter saying Im going to kill you tonight, it wouldnt make it right or legal to do so.

    This group is fast sliding down the slippery slope of con men (IMHO)
     
  8. Sep 1, 2006
  9. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    I know it's beside the point, but the dollar is actually worth more than the Euro right now...
     
  10. Sep 1, 2006
  11. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Then I have a great deal for you. I give you US$1,000,000, you give me Euro1,000,000.
     
  12. Sep 1, 2006
  13. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania


    Does the golden gate bridge come with that? ;)
     
  14. Sep 1, 2006
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Huh? :what: A dollar is worth about 78 Euro cents right now. It sucks!

    I'm still waiting for the casino to get back to me on this. Apparently, the player never received his deposit back. I still don't have the full story - so I'm still waiting on this.
     
  16. Sep 1, 2006
  17. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    bah I need to keep my rates up to date...just checked, you're right :oops:
     
  18. Sep 1, 2006
  19. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    looks like you last checked in 2002.... that was the last time the dollar was worth more
     
  20. Sep 5, 2006
  21. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    Still i wasn't paid. This is the last message i received from a casino representive at Casinomeister:

    Dear Hakapuku,

    I am writing to you on behalf of the Vegas VIP Lounge representative, unfortunately they have been called away due to a personal emergency, however I have been asked to inform you that the casino is close to resolving your complaint and you will be hearing from them soon.

    Thank you for your patience and Kind Regards
     
  22. Sep 5, 2006
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You should be hearing something Wed or Thurs.
     
  24. Sep 6, 2006
  25. henryVIII

    henryVIII Dormant account

    Occupation:
    teacher
    Location:
    UK
    yet another software error??

    There seems to be A LOT of semmingly respectable casinos who have been behaving like card sharps.
     
  26. Sep 6, 2006
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This has nothing to do with software. The OP had deposited in the wrong currency.
     
  28. Sep 6, 2006
  29. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Perhaps there should be a clause in the terms and conditions which state that if you deposit in the wrong currency and you win, you will be refunded your full deposits but the balance ie winnings will be paid in the correct currency ie $ in this case. The players will then think twice about depositing in a higher currency because of the risks involved eg being paid $ thru winning with euros.
     
  30. Sep 6, 2006
  31. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    It's truly shocking to see the level a once respected group of casinos is willing to stoop to.

    Asking European players to play in dollars rather than euros is ok, if a little odd, but the practice of retaining deposits is unbelievable - I can't imagine even many rogue casinos thinking they might get away with it.

    To find the following terms you have to click through from a page with 9 options, so all but the most keen-eyed bonus hunters are likely to miss them (and even bonus hunters would often only check the promotion terms).
    Note "only residents of the EU will be able to open an account in Euros" - except that's not the case. Why is it beyond MG or the casino to limit the currency options depending on the address given?

    Perhaps this behaviour shouldn't suprise us from this group, though. The above and the following e-mail should see this group instantly removed from the accredited casino list here and, if an apology and retraction aren't forthcoming, added to the rogue list.

    A casino denying winnings on the basis of a player having taken the casino up on a number of it's offers :eek2: I know the standards we expect from casinos are sinking by the day, but there has to be a limit...


     
  32. Sep 6, 2006
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm still waiting for word on this. But I am concerned as anyone else.
     
  34. Sep 6, 2006
  35. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Rep

    I am writing to you on behalf of the Vegas VIP Lounge representative, unfortunately they have been called away due to a personal emergency, however I have been asked to inform you that the casino is close to resolving your complaint and you will be hearing from them soon.

    Call me a cynic but;

    Would that personal emergency be that they havent had a holiday in the last Week?
    :rolleyes:
     
  36. Sep 6, 2006
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Let's watch the personal jabs. You don't know what this person might be dealing with.
     
  38. Sep 6, 2006
  39. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    I am totally fine with casinos excluding people from bonuses based on the currency of the account, but if a player does not take a bonus, why does the casino care? Confiscating players' deposits just because they signed up in the "wrong" currency is totally unacceptable. How can ecogra condone this?

    If the website says "- Please note that only users from United Kingdom and Northern Ireland will be able to open a British Pound account. - Please note that only residents of the European Union will be able to open an account in Euros", then people should not be offered currencies they are not allowed to play in. If the casino allows a player from Turkey or Australia to register a euro account, then the casino itself is in breach of its own T&C or can be deemed to have waived this clause. (Just to pick a further nit, Northern Ireland is part of the UK, whereas the Isle of Man and the Channel Islands also use the pound, but are not part of the UK.)
     

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