Vegas Poker currency problem - resolved

hakapuku

Banned User - repeated violations of rule 1.14 (tr
Joined
Aug 29, 2006
Location
UA
More than a month ago i have opened an account and i made a deposit into Vegas Poker Casino account. I deposited 100 euro. At the moment i opened the account i didn't think that choosing euro as my account's currency is a crime. I live in Turkey. My country is a candidate to be a member of a European Union some day- so why i should choose dollar and not euro? I think that my choice was very nartural. Soon after this my account was locked. I didn't even make one bet before that. So i wrote an email to the casino. And the answer shocked me: not only they locked my account - they will keep MY DEPOSIT. Can you believe it???

Here is the answer from the casino.

"We write to inform you that your account has been discontinued.

Please note that the currency you have chosen does not comply with our
Terms and Conditions.
Please check our Web site under "About Us", "Terms and Conditions",
"Registration", as follows:

You do not have permission to view link Log in or register now.


All accounts opened not according to our Account Currency Policy (i.e.
Euro accounts opened from a non-EU country) will be locked: should you
have made a deposit before the account is locked, the Casino cannot be
held responsible for any action taken afterwards
"
***********

Please, pay attention: i didn't make a single bet at the casino. All i did- deposited 100 euro. That is it. Now they claim the they are not responsible for that money. And who is responsible? My account is locked, i cannot access the money. What kind of casino is that?
Why is the casino which openly robs the players in the accredited casinos list on this website?
 
Last edited:

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
More than a month ago i have opened an account and i made a deposit into Vegas Poker Casino account. I deposited 100 euro. At the moment i opened the account i didn't think that choosing euro as my account's currency is a crime. I live in Turkey. My country is a candidate to be a member of a European Union some day- so why i should choose dollar and not euro? I think that my choice was very nartural. Soon after this my account was locked. I didn't even make one bet before that. So i wrote an email to the casino. And the answer shocked me: not only they locked my account - they will keep MY DEPOSIT. Can you believe it???

Here is the answer from the casino.

"We write to inform you that your account has been discontinued.

Please note that the currency you have chosen does not comply with our
Terms and Conditions.
Please check our Web site under "About Us", "Terms and Conditions",
"Registration", as follows:

You do not have permission to view link Log in or register now.


All accounts opened not according to our Account Currency Policy (i.e.
Euro accounts opened from a non-EU country) will be locked: should you
have made a deposit before the account is locked, the Casino cannot be
held responsible for any action taken afterwards
"
***********

Please, pay attention: i didn't make a single bet at the casino. All i did- deposited 100 euro. That is it. Now they claim the they are not responsible for that money. And who is responsible? My account is locked, i cannot access the money. What kind of casino is that?
Why is the casino which openly robs the players in the accredited casinos list on this website?

Beats me.....

No reputable casino will ever just confiscate your money because you made an honest mistake.

This in their terms, but it's not really reasonable to expect people to read through 11 pages (yes 11, and you have to read them all to find this), and if you don't, invoke a 'not only are we going to close your account, as is our right, but we're also going to steal your deposit' and cackle maniacally.

If you used a credit card it would be correct for you to institute a chargeback against this casino because they have not provided the gambling services they were contracted to provide. If you used neteller, I would suggest contacting them, as they also might be able to help with getting your refund.
 

hakapuku

Banned User - repeated violations of rule 1.14 (tr
Joined
Aug 29, 2006
Location
UA
I just got a message from the casino representative. I hope he/she will help me.
 
Last edited:

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
I just got a message from the casino representative. I hope he/she will help me.


To be honest, it is irrelevant.

The terms and conditions are strictly unfair. Just because they have the term in their contract with you doesnt make it right.

Its like a murderer writing a letter saying Im going to kill you tonight, it wouldnt make it right or legal to do so.

This group is fast sliding down the slippery slope of con men (IMHO)
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I know it's beside the point, but the dollar is actually worth more than the Euro right now...
Huh? :what: A dollar is worth about 78 Euro cents right now. It sucks!

I'm still waiting for the casino to get back to me on this. Apparently, the player never received his deposit back. I still don't have the full story - so I'm still waiting on this.
 

hakapuku

Banned User - repeated violations of rule 1.14 (tr
Joined
Aug 29, 2006
Location
UA
Still i wasn't paid. This is the last message i received from a casino representive at Casinomeister:

Dear Hakapuku,

I am writing to you on behalf of the Vegas VIP Lounge representative, unfortunately they have been called away due to a personal emergency, however I have been asked to inform you that the casino is close to resolving your complaint and you will be hearing from them soon.

Thank you for your patience and Kind Regards
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
You should be hearing something Wed or Thurs.
 

henryVIII

Dormant account
Joined
Jun 7, 2006
Location
UK
yet another software error??

There seems to be A LOT of semmingly respectable casinos who have been behaving like card sharps.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
yet another software error??

There seems to be A LOT of semmingly respectable casinos who have been behaving like card sharps.

This has nothing to do with software. The OP had deposited in the wrong currency.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Perhaps there should be a clause in the terms and conditions which state that if you deposit in the wrong currency and you win, you will be refunded your full deposits but the balance ie winnings will be paid in the correct currency ie $ in this case. The players will then think twice about depositing in a higher currency because of the risks involved eg being paid $ thru winning with euros.
 

Vesuvio

Dormant account
Joined
Apr 23, 2004
Location
UK
It's truly shocking to see the level a once respected group of casinos is willing to stoop to.

Asking European players to play in dollars rather than euros is ok, if a little odd, but the practice of retaining deposits is unbelievable - I can't imagine even many rogue casinos thinking they might get away with it.

To find the following terms you have to click through from a page with 9 options, so all but the most keen-eyed bonus hunters are likely to miss them (and even bonus hunters would often only check the promotion terms).
Registration

- Please note that only users from United Kingdom and Northern Ireland will be able to open a British Pound account.
- Please note that only residents of the European Union will be able to open an account in Euros.

All accounts opened not according to our Account Currency Policy (i.e. Euro accounts opened from a non-EU country) will be locked: should you have made a deposit before the account is locked, the Casino cannot be held responsible for any action taken afterwards.
Note "only residents of the EU will be able to open an account in Euros" - except that's not the case. Why is it beyond MG or the casino to limit the currency options depending on the address given?

Perhaps this behaviour shouldn't suprise us from this group, though. The above and the following e-mail should see this group instantly removed from the accredited casino list here and, if an apology and retraction aren't forthcoming, added to the rogue list.

A casino denying winnings on the basis of a player having taken the casino up on a number of it's offers :eek2: I know the standards we expect from casinos are sinking by the day, but there has to be a limit...


After extensive analysis of your *********** account, it appears that you have on a number of occasions taken advantage of the goodwill of the Vegas Joker

As a result, the Vegas Poker Casino felt that it had no other option but
to lock your account and deny your respective winnings.

These decisions were taken only as a last resort and were enacted in
adherence to the Vegas Poker Casino terms and conditions.

However we do not wish you to experience any financial loss as a
consequence of this decision, so as an act of goodwill your original
deposits have been refunded.

We regret to inform you that we cannot enter into negotiations with you
over this matter and thank you for your understanding.

Kind Regards,

Jody

Vegas Poker Casino
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I'm still waiting for word on this. But I am concerned as anyone else.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Rep

I am writing to you on behalf of the Vegas VIP Lounge representative, unfortunately they have been called away due to a personal emergency, however I have been asked to inform you that the casino is close to resolving your complaint and you will be hearing from them soon.

Call me a cynic but;

Would that personal emergency be that they havent had a holiday in the last Week?
:rolleyes:
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
...Would that personal emergency be that they havent had a holiday in the last Week?
:rolleyes:
Let's watch the personal jabs. You don't know what this person might be dealing with.
 

GrandMaster

Ueber Meister
CAG
Joined
Jan 21, 2004
Location
UK
This has nothing to do with software. The OP had deposited in the wrong currency.
I am totally fine with casinos excluding people from bonuses based on the currency of the account, but if a player does not take a bonus, why does the casino care? Confiscating players' deposits just because they signed up in the "wrong" currency is totally unacceptable. How can ecogra condone this?

If the website says "- Please note that only users from United Kingdom and Northern Ireland will be able to open a British Pound account. - Please note that only residents of the European Union will be able to open an account in Euros", then people should not be offered currencies they are not allowed to play in. If the casino allows a player from Turkey or Australia to register a euro account, then the casino itself is in breach of its own T&C or can be deemed to have waived this clause. (Just to pick a further nit, Northern Ireland is part of the UK, whereas the Isle of Man and the Channel Islands also use the pound, but are not part of the UK.)
 
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