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Vegas Partner Lounge deceptive email

Discussion in 'Casino Complaints - Non-Bonus Issues' started by blankley, Aug 31, 2010.

    Aug 31, 2010
  1. blankley

    blankley Dormant account

    Occupation:
    self employed
    Location:
    uk
    You have won GBP50

    I don't think so.

    It's at 50% bonus on £100 deposit, no link to t&c's.

    If I click on 'claim prize' it tries to force a download on me.



    Pretty shabby.
     
  2. Aug 31, 2010
  3. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Deceptive Indeed... Baiting :)
     
  4. Sep 1, 2010
  5. VPL

    VPL Casino Representative

    Occupation:
    Call Centre Manager
    Location:
    South Africa
    RE: Non-Bonus Issues...

    Hi there,

    Thank you for bringing this matter to our attention.

    Kindly send me a copy of the email you received so that I can investigate the matter for you, please.

    Regards,

    Curt
     
  6. Sep 1, 2010
  7. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Sounds like affiliate spam, to me...Do you have the headers from the email that you can post?

    Or did they include your account number in the email?
     
  8. Sep 2, 2010
  9. blankley

    blankley Dormant account

    Occupation:
    self employed
    Location:
    uk
    It had my name and account number in the email.

    Screen shot sent to VPL by PM.
     
  10. Sep 8, 2010
  11. VPL

    VPL Casino Representative

    Occupation:
    Call Centre Manager
    Location:
    South Africa
    "Deceptive emails"

    Hi all,

    We greatly appreciate and certainly hold feedback from our players in high regard.

    We believe the offer was transparent in that we clearly conveyed that in order to claim the winning match bonus, a deposit was required. There was absolutely no intention to mislead, or falsely advertise something we were not offering.

    Regards,

    Curt


     
  12. Sep 8, 2010
  13. VPL

    VPL Casino Representative

    Occupation:
    Call Centre Manager
    Location:
    South Africa
    "Deceptive emails"

    Hi all,

    We greatly appreciate and certainly hold feedback from our players in high regard.

    We believe the offer was transparent in that we clearly conveyed that in order to claim the winning match bonus, a deposit was required. There was absolutely no intention to mislead, or falsely advertise something we were not offering.

    Regards,

    Curt


     
  14. Sep 8, 2010
  15. blankley

    blankley Dormant account

    Occupation:
    self employed
    Location:
    uk
    I look forward to not opening any more VPL emails if you think that giving them a title of - You have won........ is acceptable.
     
  16. Sep 8, 2010
  17. pevangel

    pevangel Meister Member

    Occupation:
    inside sales
    Location:
    FLORIDA USA
    Yes but the subject line would be false then by stating, You have won GBP50.
    To me that is not a win, when you have to deposit. So sorry this is IMO.

    Am i right about this?


    pevangel:)
     
  18. Sep 8, 2010
  19. steveh35

    steveh35 Senior Member

    Occupation:
    ..
    Location:
    doncaster
    You haven't won 50 this is clearly a deception you will be given a non withdrawable bonus if you first pay for the privilege and you can only withdraw this money if you play through a x number of times.

    This is unfortunately the way companie get you to goto their website so they get extra hits and can charge their advertisers more.
     

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