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Vegas Palms confiscates why win under the excuse that I am a bonus abuser?

Discussion in 'Casino Complaints - Bonus Issues' started by powerball, Mar 12, 2007.

    Mar 12, 2007
  1. powerball

    powerball Quit Gambling

    Occupation:
    Student
    Location:
    Norway
    First off I would like to say that I know that my credibility might not be that high considering that this is my first post and that I recently registered here. But then again, people don't contact a lawyer without having problems?

    Anyway, I would like to write you my story and hear what you have to say about it. I recently registered with Vegas Palms Casino. They have a great signup bonus of 200%. And here is the essence of the case. When you play at a Casino, don't you trie to win? I know I do. So I played my funds the best way I could and I ended up netting a profit.

    3 days after I ordered a cashout, I discovered that my account was locked. I emailed support and got a response that there were some "discrepansies" on my account. Not satisfied with that answer, I registered a account here at Casinomeister so that I could send the casino Contact a PM.

    When he replied today he said that my account was closed because of bonus abuse.

    My question is then. What is bonus abuse? Is bonus abuse when you play with a bonus and end up cashing out a profit? I played within the rules stated in the casinos T&C. I completed the wagering requirements and I have only one account in their network. If the casinos have a problem with people trying to gain an advantage from a bonus, why don't they change the wagering requirements so to make it less profitable? If I played in an "illegal" way, why dont they write it in the T&C? The way I see this is that this is a win\win situation for the casino. If the player looses with the bonus, the casino wins, If the player wins with the bonus, they confiscate his money and ban him for beeing a "bonus abuser".

    My opinion is that if a player completes the wagering requirements and plays within the rules of the terms and conditions stated by the casino, and he doesnt have multiple accounts or play with stolen funds, he should be paid is money. Have can the casino not pay him?

    It is just plain wrong that a casino can just point to "we reserve the right to.." and then close your account and confiscate your winnings as they pleases. I can understand it if it was real fraud going on, with multiple accounts, stolen credit cards etc. But when a player playes within the terms and conditions and completes the wagering requirements, he should be paid.

    In my case, Vegas Palms set the play requirements. Vegas Palms should then abide by then.

    Vegas Palms has now confiscated my 600$ win under the accusation that I am a bonus abuser. I played within the T&C, I completed the wagering requirements and I cashed out a win. What have I done wrong? Do people in here think it is right that a casino can confiscate "your" money when you have not breaken a single rule in their T&C?

    Edit. I would like to "Pitch a bitch" if the users of this forum agrees that I have a case worth pursuing.
     
  2. Mar 12, 2007
  3. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    You should of course pitch a bitch, and also file a complaint with eCOGRA: You must register/login in order to see the link. (even if nothing comes of it, at least you won't feel so bad when eCOGRA start quoting the statistics of how no-one complains and everyone's happy with their casinos)

    If you're not hiding any fraudulent activity and simply did as you said, the casino should pay up. Confiscating funds on the basis of how you played an offer is completely unacceptable. If the casino don't want you to bet too high, or too low, or on games they don't like etc. etc. they have to state that in the terms and conditions.

    Fortune Lounge have been in this game long enough to know how bonuses work and can't start pleading stupidity now.
     
    1 person likes this.
  4. Mar 12, 2007
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Like Vesuvio said - please PAB. Thank you.
     
  6. Mar 12, 2007
  7. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    welcome aboard....i see you are a student from Norway. if you played from a dormitory or an apartment where a prior resident had gambled with Vegas Palms, that could be the issue. (or if someone else had used the same computer)
     
    1 person likes this.
  8. Mar 12, 2007
  9. powerball

    powerball Quit Gambling

    Occupation:
    Student
    Location:
    Norway
    Hello again and thanx for the support Vesuvio.


    tennis_balls:
    I am a student yes, but I have not played at school and I live in a private apartment so that is definitely not the case.

    Bitch will be pitched as soon as I have eaten some dinner :thumbsup:
     
  10. Mar 14, 2007
  11. Bindiana_Jones

    Bindiana_Jones Dormant account

    Occupation:
    Refuse Collector
    Location:
    Snarling Cow
    They've also locked all my accounts with them and stole the 200+ funds I have with them.

    Had PM's Fortune Lounge here to be told the same bonus abuse reason.

    Utterly gutted, I've been very carefull to only play at casinos I thought were reputable and thought these lot were supposed to be. I'll pitch a bitch as well for any good it'll do :mad:
     
  12. Mar 14, 2007
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    A splendid attitude - NOT! :(
    Bryan (CasinoMeister) has an excellent record in sorting out these issues, and as FL has only just re-joined his 'accredited' list I'm sure they will be very keen to 'keep their noses clean' so to speak! ;)
     
  14. Mar 14, 2007
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Do Good?

    Even if players feel that FL are not going to budge, they must "Pitch a Bitch" if they believe they were treated unfairly. Don't forget Casinomeister has his OWN T & C that casinos must follow if they are to remain on the accredited list. One of these stipulates how the problem of "undesirable play" is dealt with. In short, players should be paid, and then banned. Retrospective confiscation is to be used only where the player has committed fraud against the casino in order to benefit from something they are not entitled to, which would apply here if players had given false details in order to claim bonuses that would not normally apply to them.

    With only 3 PAB entries so far, FL could easily declare it not to be a problem as most complainants are not pursuing the matter, therefore they must be frauds.
     
  16. Mar 23, 2007
  17. backjlack

    backjlack Dormant account

    Occupation:
    Professional
    Location:
    Online
    I have just read the CasinoMeister newsletter. I don't play at the fortune Lounge group and I will certainly never play now that I read the newsletter and this thread here.

    The last thing I need is to have to worry about my playing style being 'typical' enough for the casino's taste.

    Seizing winnings because of a playing style that is deemed non-typical of a real player is way out of line. These players might have been bonus abusers, but they did play by the rules. As Bryan says in the newsletter, Fortune Lounge should have paid them and then locked them out.

    Now what about someone who gets a bonus and 'grinds' it by playing a huge number of small, blackjack hands .

    Is that typical of a 'bona fide player'? Probably not.
    Does it warrant the player's winnings being seized? According to Fortune Lounge, apparently yes.

    Where does it stop?
     
  18. Mar 30, 2007
  19. gamerkip

    gamerkip Registered User

    Occupation:
    Student
    Location:
    Netherlands
  20. Mar 31, 2007
  21. Stanford

    Stanford Dormant account

    Location:
    USA
    A Test or eCOGRA

    Three is a lot. The Casinomeister rules are universal with Gamblers. In the Bible somewhere I am sure you can find "thou shalt not renege".

    This is such a black and white issue that it is going to be the test for eCOGRA. If they back Fortune Lounge, they sacrifice their credibility. It is that simple.

    Stanford
     
    Last edited: Mar 31, 2007
  22. Apr 4, 2007
  23. powerball

    powerball Quit Gambling

    Occupation:
    Student
    Location:
    Norway
    MY CASE HAS BEEN RESOLVED!

    It seems like my case has finaly been resolved! It looks like the pressure from eCOGRA was to much for Fortune Lounge. 10 hours ago my win was transfered back to my NETeller account. Finally! I havent got a mail from eCOGRA yet, but my guess is that eCOGRA made a ruling on Fortune Lounge that they had no other choice but to pay me, as I didn't break a single rule in their T&C.. (And by locking my account they missed out on some action asweel (see winning screenshots thread :D) )

    I reckon there wil be posted a Casinomeister statement of some kind somewhere, but I just wanted to let you all know that I have now been paid and the case has been resolved, atleast on my part.

    One quote comes into my mind right now.

    Homer Simpson: Beeeeeer :thumbsup:
     
  24. Apr 5, 2007
  25. Stanford

    Stanford Dormant account

    Location:
    USA
    Congrats

    Congratulations. I hope the other players get paid as well. I know there was a bit of grumbling at 2+2 about frozen deposits and such.

    Let us know more detail when you know them.

    Stanford
     

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