Vegas lucky faxform annoyances

[ETH365]

I deposited 30$ at vegas lucky yesterday, got lucky and managed to get it up to 240$. After i cashed out i got an email requesting me to fax them a copy of a utility bill, my drivers license, a lock of my hair, and a urine sample (well maybe not the last two). This is an obvious ploy on thier part to make me reverse my withdrawl so that i would continue to play and lose all the money I won. There is absolutely no reason they need this information in order to send money to the same neteller account that deposited to thier casino with. I have played at around 20 different casinos, and cashed out much larger amounts than this, and i have never been asked for this before. In my opinion this is a pure and simple way for them to make getting your money out of there as difficult as possible.

Considering my lack of acess to a printer, fax machine, and car (for the next couple weeks), it is going to be rather difficult to give them the information that they 'require'. I guess my best bet is to get a ride to a public library and use thier computer to print out the fax form they mailed me, then drive 45 minutes to the closest kinkos and fax the documents. I play online casinos to relax and have a good time. Running around doing errands for no purpouse just so i can cash out MY money is *NOT* my idea of a good time. When i explained the situation to them via email and live chat support, they were unwavering in thier demands.

Unless you like bieng jerked around, I would stay away from this casino.

 

[universexf6]

I deposited 30$ at vegas lucky yesterday, got lucky and managed to get it up to 240$. After i cashed out i got an email requesting me to fax them a copy of a utility bill, my drivers license, a lock of my hair, and a urine sample (well maybe not the last two). This is an obvious ploy on thier part to make me reverse my withdrawl so that i would continue to play and lose all the money I won. There is absolutely no reason they need this information in order to send money to the same neteller account that deposited to thier casino with. I have played at around 20 different casinos, and cashed out much larger amounts than this, and i have never been asked for this before. In my opinion this is a pure and simple way for them to make getting your money out of there as difficult as possible.

Considering my lack of acess to a printer, fax machine, and car (for the next couple weeks), it is going to be rather difficult to give them the information that they 'require'. I guess my best bet is to get a ride to a public library and use thier computer to print out the fax form they mailed me, then drive 45 minutes to the closest kinkos and fax the documents. I play online casinos to relax and have a good time. Running around doing errands for no purpouse just so i can cash out MY money is *NOT* my idea of a good time. When i explained the situation to them via email and live chat support, they were unwavering in thier demands.

Unless you like bieng jerked around, I would stay away from this casino.

Unfortunately, every RTG casino asks them.

 

[Mallorca]

"a lock of my hair, and a urine sample"
LOL

 

[sdaddy]

Yes sending in documents can be a pain, but it's something to be prepared for any time you cash out.

You can get a decent scanner for pretty cheap these days. IMO, it's a lot more convenient than making a photocopy of your docs and then faxing them

 

[managra]

ETH365, well, at least you don't have to submit a DNA sample either. So, what are you fussing about? All joking aside, if you have a digital camera, make some pictures of the ID documentation they requested and email it to them. Request them to confirm receipt of the email, too.
Btw, it's good to have a jpeg of that doc on your computer because you may never know when a casino may ask for it. So, then you'll be prepared instead of having to run around getting it just at the worst possible time.

I made two jpegs, one of my driver's license and one of a utility. In Photoshop i sharpened both so that everything was very readable, added with Text a explanatory note, moved the layer of the driver's license above an empty area of the utility bill, and merged all the layers. Voila, one jpeg.

Unfortunately, every RTG casino asks them.

Thanks for saying this; i haven't deposited at any RTG casino yet and not planning to do so now any time soon.

 

[KasinoKing]

Unless you like being jerked around, I would stay away from this casino.

I've never heard of this casino before, but it is very unfair to lay the blame on them for your lack of reading their T&C's.
I just went to their website, clicked on "Withdrawal Methods" right there on the home page, and the second paragraph says:-

Vegas Lucky requires that all our customers have a Fax Back form on file or get certified before we can start processing your withdrawals.

I hope this thread reminds people that you should always read the T&C's before you deposit.

PS: I do agree this is a deliberate ploy by RTG casinos to delay payment and it really sucks.
This is one of the reasons I virtually never play at any RTG's.

 

[ETH365]

.

I never clicked on thier 'withdrawl methods' section on thier website before i deposited. But then again, i never needed to at any other casino. All i checked was thier bonus terms on the offer they sent me via email. I also found this on thier website listed under certification center:

By entering my information below and clicking submit, I agree that my account information, and information entered below is correct. I further agree that I am fully responsible for all charges posted to my account. I agree that I will not divulge my account information to any third party, nor allow any third party to play using my account, nor make deposits in my casino account on my behalf. I acknowledge that additional documentation may be necessary for withdrawals of $500 or more, and that the submission of false information may be grounds for the forfeiture of my account.

Note the 'I acknowledge that additional documentation may be nessisary for withdrawls of 500$ or more'

Well, my withdrawl is for only 240$, but they still want all this junk from me. Should i have carefully scoured every inch of thier website to find thier hidden terms? I guess. Is a casino that makes all thier players go through a bunch of nonsense to get thier money a good casino? Probably not.

Im not asking for these guys to be put on the blacklist or anything, im just trying to save fellow faxless forum members that may decide to play here the frustration i am going through right now.

 

[nafanny29]

I made two jpegs, one of my driver's license and one of a utility. In Photoshop i sharpened both so that everything was very readable, added with Text a explanatory note, moved the layer of the driver's license above an empty area of the utility bill, and merged all the layers. Voila, one jpeg.

I keep Jpegs of all my ID stuff (and quite a lot of other important stuff). Maybe im over the top here but I also keep them encrypted whilst stored on my pc. (With blowfish).

 

[KasinoKing]

Well, my withdrawl is for only 240$, but they still want all this junk from me. Should i have carefully scoured every inch of their website to find their hidden terms? I guess. Is a casino that makes all their players go through a bunch of nonsense to get their money a good casino? Probably not.

I'm not asking for these guys to be put on the blacklist or anything, I'm just trying to save fellow faxless forum members that may decide to play here the frustration i am going through right now.

Sorry you learned the hard way - but I think nearly all RTG's do this.

Again, I have no reason to defend this particular casino as I pretty much hate all RTG's, but be fair, the T&C's are not hidden so you have to 'scour every inch of their website'. I found them in 30 seconds.

You think they're bad - you should join AusVegas and see how many hoops they make you jump through!

 

[managra]

Note the 'I acknowledge that additional documentation may be nessisary for withdrawls of 500$ or more'

You never know how lucky you can get with a $30 deposit and rake in well above $500. So, you should have been prepared for the eventuality of a request for ID. In your case, i would have asked them before making any deposit whether an email with ID would be equally acceptable. If they would have responded with "fax only" it would have stopped me right then and there from making any deposits at that casino. I don't know of any casinos that would be quite that bureaucratic and it seems a way of making it difficult for players and looking for excuses to delay payment.

Even though i have ID readily available to be sent, i'm leery to just sending it to any casino who might ask for it. So, i tend to read their T&C to find out this info. If i have any doubts at all about a new casino i send them a generic type of email just to see how quickly they respond and whether they answer my questions or whether they send an irrelevant cut and paste job. It's tough enough to get lucky at a casino so i prefer to have my luck fall at a casino where i know i'll get paid promptly without hassles.

 

[mattysgirl]

Fax back

As said above you will need this information at pretty much any casino you cashin at. I also keep it handy in .jpg format. I have never had a casino reject my information in this format.

I even have my birth certificate handy in .jpg lol, you have to realize that this measure is not only for the casino's protection but for yours as well.


mattysgirl

 

[Ausvegas.com]

You think they're bad - you should join AusVegas and see how many hoops they make you jump through

Hello KasinoKing,

I am not exactly sure what you mean by making you jump through hoops, we do not ask for any more ID than a simple copy of the players drivers licence.

As most Casinomeister members know, we are regulated by the Australian Government and we are required to obtain ID from players prior to withdrawal or within 90 days of registration. Really it is not harder than making a scan of the ID and emailing it in.

Occasionally we have players who have difficulty in organising the ID, but we have a great Customer Service team who are very responsive and are happy to take as many steps as need to assist the player in meeting the requirements. I apologise if your experience was different from what I have described, but it would not be the norm.

Cheers

Mike

You do not have permission to view link Log in or register now.

 

[elscrabinda]

Ausvegas I seem to remember has the bizarre rule where they actually ban you if you haven't sent them id within 3 months or something. If you've never withdrawn you don't feel the need to 'jump through the hoops' so you end up with a locked account with no warning whatsoever until its done. Just a standard email listing possible reasons why your account has been locked.

Hardly worth going to go to the trouble of having an account unlocked when they'd clearly rather see the back of you!

 

[managra]

Ausvegas I seem to remember has the bizarre rule where they actually ban you if you haven't sent them id within 3 months or something. If you've never withdrawn you don't feel the need to 'jump through the hoops' so you end up with a locked account with no warning whatsoever until its done. Just a standard email listing possible reasons why your account has been locked.

Hardly worth going to go to the trouble of having an account unlocked when they'd clearly rather see the back of you!

Good point and that's exactly what i feel when i get an email from Ausvegas/Lasseter requesting me to send ID for age confirmation. I have made 2 deposits at Lasseter and one at Ausvegas, never was able to withdraw. If then the only thing you hear from them is "send us ID withing 3 months otherwise we'll close your acct", my thinking is "okay, if you want to get rid of me so badly, go right ahead and close my account".

 

[Ausvegas.com]

Hi elscrabinda,

I can assure you that the 90 blocking of accounts is not to see the back of you (no casino likes to lose a patron). As I mentioned in my previous post it is a government regulation that we must block players who have not provided ID within 90 days of registering a cash account. This is a responsible gambling measure to safeguard our players. No responsible casino should allow underage players to play on their site. This is one of the measures we use to safeguard against that.

In relation to notifying players about the 90 block, we notify players upon registration, and there are another two communications during the 90 period notifying players of the need to provide ID. Then finally there is the last notification that the account has been blocked. Perhaps these emails did not get past your mail filter?

Let me reassure you again, we do not block our players to "see the back of them", no person wanting to stay in business would. The 90 day blocking may put us at a disadvantage to other casinos who do not have such checks in place, however we support an industry that deals honestly and responsibly in its business activities. We aspire to lead by example.

Cheers

Mike

You do not have permission to view link Log in or register now.

 

[Genenco]

I deposited 30$ at vegas lucky yesterday, got lucky and managed to get it up to 240$. After i cashed out i got an email requesting me to fax them a copy of a utility bill, my drivers license, a lock of my hair, and a urine sample (well maybe not the last two). This is an obvious ploy on thier part to make me reverse my withdrawl so that i would continue to play and lose all the money I won. There is absolutely no reason they need this information in order to send money to the same neteller account that deposited to thier casino with. I have played at around 20 different casinos, and cashed out much larger amounts than this, and i have never been asked for this before. In my opinion this is a pure and simple way for them to make getting your money out of there as difficult as possible.

Considering my lack of acess to a printer, fax machine, and car (for the next couple weeks), it is going to be rather difficult to give them the information that they 'require'. I guess my best bet is to get a ride to a public library and use thier computer to print out the fax form they mailed me, then drive 45 minutes to the closest kinkos and fax the documents. I play online casinos to relax and have a good time. Running around doing errands for no purpouse just so i can cash out MY money is *NOT* my idea of a good time. When i explained the situation to them via email and live chat support, they were unwavering in thier demands.

Unless you like bieng jerked around, I would stay away from this casino.

Well, like some have said, "Best be prepared for this" I can attest to many caisnos being this way. I recall a major lucky streak (Try 3 RF at Riverbelle betting $10 on 4 hand VP) and cashed out $5,000.

I sat back and waited..Then an email "Please contact the casino" Huh? So, I decide to call "Oh congrats sir, but we need the following....and they gave me a list..Not bad, but I'm like "What the heck?"

She replied (Very nicely) "We have to make sure, you are who you say you are, that we pay the rightful owner and plus, we now have to be careful about illegal transactions" (This in regards to money laundering..You put in 10K and your "Associate takes it out "Overseas" is a sneaky thing that has occured) and so I bow to the inevitable.

The funny thing was going into Kinkos and asking them to scan the CC and drivers license..Almost got into a fistfight with the clerk (He actually tried to seize the CC and license! and did call the cops who looked at him and said "Quit being a jerk") and finally went and bought my own scanner (Still used to this day, 4 years later) and now I am prepared...

Yeah, I DIDN'T LIKE IT, but when faced with the $5K win or giving it up? Ummmm..I guess I would have done almost anything to get the money to buy what I needed

Now if I'd only nail a big win like that one, I'd be back to buying more toys then I need

 

[KasinoKing]

Hello KasinoKing,

I am not exactly sure what you mean by making you jump through hoops, we do not ask for any more ID than a simple copy of the players drivers license.

As most Casinomeister members know, we are regulated by the Australian Government and we are required to obtain ID from players prior to withdrawal or within 90 days of registration. Really it is not harder than making a scan of the ID and emailing it in.

Cheers
Mike

You do not have permission to view link Log in or register now.

OK, lets compare my first withdrawal at AusVegas to that at 32Red (most people's idea of how a casino should be run)

32Red (First withdrawal):
1. Deposited $ by Neteller
2. Played in the casino; had fun & won $69
3. Requested withdrawal to Neteller
4. Got paid all my money within 24 hrs. ;o)

AusVegas
1. Deposited $ by Neteller
2. Played in the casino; had fun & won $60.
3. Sent AV the required ID.
4. Requested withdrawal - which I knew had to be by cheque on the first occasion.
5. Discovered I need a PIN which was supposed to have been e-mailed to me - but wasn't. (Searched through 300 e-mails looking for it!)
6. Contacted CS & asked for new PIN, which they sent promptly.
7. Logged back in. Requested withdrawal. Entered my PIN. But then find I also need to enter my Security Keyword that I used when I signed up 2 months before & had now forgotten!
8. Contact CS again to be told I can just log in & chose a new security word at any time. (What's the point of that? You have to be logged in to withdraw, so if someone else got your log-in details they could change the 'Security keyword' in a flash! Where's the 'Security' in that???)
9. Find out AV will charge me a $5 cheque fee.
10. Wait 2-4 weeks for the cheque to arrive.
11. Make a special journey to take the $US cheque to my UK bank & pay 8 (about $14) for foreign cheque clearing.
12. Finally get to enjoy the $41 that's left of my $60 winnings!

Compared to 32Red (and many others) I call that severe hoop-jumping!
(Not to mention expensive ).

To be fair, your CS were very quick & helpful, but until you streamline your first withdrawal process I think it's only fair for me to post my experience as guidance to other potential new AusVegas customers.
KK.

 

[managra]

Thanks KasinoKing; i didn't know about the check for first time withdrawal nor about the check FEE. I also find that somewhat manipulative: a player with a big win will definitely go through this process. However, knowing all this trouble and having say $100 or less to withdrawyou might not consider it worth it to even bother with a withdrawal. And chances are then that you'll go bust. Again, this is a policy that will not entice many new players to try out this casino.
I do understand the regulatory requirement to have ID on file or close the account after 90 days. But getting those emails warning about account closure if you don't submit ID is a little hardnosed if you have not managed a withdrawal. You almost feel that the casino is doing you a favor by closing your account! For PR purposes, they could throw in a free $x credits when requesting ID again.
Living in the US, i am also a little confused by those Australian promo's (don't remember whether this is only Lasseter or also Ausvegas). They offer special promo's for Mondays and certain other weekdays. Being 16 hours or so behind Australia, it's a little bit difficult to keep track of when those Australian promo days actually start. It might be helpful to also mention a European and a US timezone in those promo's so that players from those areas can better relate to the timing of those promos.

 

[ETH365]

I guess ive falled right into the trap this shady casino laid for me. Personally, for 240$ its really not worth my time to bother with all the faxform junk they want from me. I suppose if i manage to get this up to 1000$ or so ill bother with all the hassles, but i guess ill just go about and lose the 240$ back to them. If i get real lucky and happen to hit something big while steaming off this money then I guess ill go through the hassle of actually trying to get the money from them.

Thanks for all the responses in this thread -- ill be staying away from all rtg casinos from now on because of your advice. I have plenty of solid casinos that give me monthly bonuses and no hassles withdrawing (william hill, intercasino, 32red, etc)-- ill just stick to them whenever i have the urge to engage in -ev gambling.

Id like this thread to remain open, so that all members of this site realize the hassles you need to go through if you end up getting 'lucky' at vegas lucky. I know that whenever i sign up to a casino i come here first and browse the forums/rogue list for opinions on thier service before i deposit. I hadnt seen anything bad about these guys here, and perhaps thier faxform demands arent too out of the ordinary, but if i can save anyone the hassle im going through right now, then this post has at least accomplished something.

Wish me lucky trying to turn this 240$ into 1000$, its probably not going to happen thanks for all the responses.

 

[Let_It_Ride]

and thats why in another tread I recommend Virgin Casino.

It's the only casino that asked me for documents before they would let me deposit and play. So at withdrawl times there are no surprises and it shows they're honest and upfront

Let It Ride......

 

[Ausvegas.com]

OK, lets compare my first withdrawal at AusVegas to that at 32Red (most people's idea of how a casino should be run)

Hi KasinoKing,

After reading your post I can empathise with your situation. It is important to retain your security PIN and Password at the time of joining, however I can see how these could be easily forgotten/lost/caught in spam filters etc. and basically perceived by the player as inconvenience. I do not doubt what you have posted is a true account of your experience and I am glad you have posted it up.

From here I am intending to sit down with the head of operations and look at avenues we can use to streamline the transaction procedure for players. Perhaps the extra security level of the PIN is not seen to be as important as expediting the transaction process and can be changed accordingly. Our Government Regulations bind us to ensuring every effort is made to safe guard player transactions however I would like to see if we can make inroads to streamlining the process to a few simple steps. Changing the policy on the 1st withdrawal by check is definitely something we would like to see changed.

I would like to reiterate that the transaction process is different from the process of providing ID, which was the topic of discussion. As I previously posted, providing ID is as simple as scanning a copy of your drivers licence and emailing it in.

Thank you for your comments and I will take a copy of this thread to use as feed back and support for any proposed changes.

Kind Regards

Mike

You do not have permission to view link Log in or register now.

 

[gaputernut]

Vegas Lucky

It's is true that almost every RTG casino asks for ID....and Quite a few Microgaming...and others!!

I don't really mind....I am glad they are making sure it is me that is getting my money. Think about this...anyone can get your CC number..use it to play...make some money and try to cash out, but...with the casino's doing this....it keeps that crook from geting winnings made on my CC. (since they won't be able to come up with my Drivers lic, and copy of CC)

Vegas Lucky...I have been playing there a long while....and successfully cashed out lots of times! No issues with them paying me, and it's been for higher amounts than you are speaking about. Once you send the info, you won't be asked to do it again....unless you use a new CC to make dep. I hit better at Vegas Lucky than any other RTG.

just my 2 cents worth.