mrracetrack
Paleo Meister (means really, really old)
- Joined
- Sep 14, 2001
- Location
- North of Pluto
I have had a few "rather unpleasant" dealings with this casino recently, and would advise anyone thinking of playing there... NOT TO.
Reasons:
I won $300 from Vegas Lucky from a "free $25" about 3 months ago. I did a withdrawal, and it sat there for 3-4 days until I contacted them.
As expected, they wanted 3 types of ID faxed to them, which I did, and requested confirmation of receipt.
I got the standard "RTG reply" that the "copies weren't "clear enough", and to resend them.
I did this, and never got a response if they were acceptable or not. I had to call and ask.
I recently tried to contact support on their "24 Hour Live Chat". No response whatsoever, after 3 attempts. I then called their "800 number" that their website says is "24 hour Support"... guess what? No answer...
I tried again the next day... and got "Jonathan" on live chat. I asked for a bonus code for Slots... he gave me one that was acceptable to me, and went to use it...
Guess what? It wasn't accepted...
Back I go to "Live Chat" (like 2 minutes later)... and I have to wait 18 minutes before "Jonathan" pops up again... He types in "I'll be with you shortly"... I said OK.
5 minutes later... he types the same thing, with a "thank you".
And 5 minutes later... the same thing for the THIRD TIME.
And then again a FORTH TIME... five minutes later.
I typed in I was not happy with this "lack of customer service", and was going to complain to the casino host who is listed on the casino home page.
Which I did... and got a response from "Emma Summers" (the casino host) only after 24 hours had passed, and I wrote her again, letting her know the "lack of any customer service" or a response to my e-mail, was totally unacceptable.
She responded with... "Sorry that your experience with support wasn't a pleasant one, and I have reported this to "Jonathans" manager.... there is nothing else I can do".
Well... that ridiculous reply pissed me off even more.
I wrote her back saying I would not be playing at Lucky Vegas ever again, and to close my account. If you can't even manage to give out a correct code, or have customer service follow up on this within a 24 hour time frame, this sure as hell isn't a casino I want to deposit money with.
I get one final e-mail from "support" the following day... saying perhaps I put in the "wrong code". Not a mention of the TOTAL LACK OF ANY SUPPORT from anyone associated with this dump of a casino.
I uninstalled Vegas Lucky 2 minutes later.
STAY AWAY FROM LUCKY VEGAS...
They are "clueless and incompetent"...
Another "unpleasant" experience with an RTG casino...
Reasons:
I won $300 from Vegas Lucky from a "free $25" about 3 months ago. I did a withdrawal, and it sat there for 3-4 days until I contacted them.
As expected, they wanted 3 types of ID faxed to them, which I did, and requested confirmation of receipt.
I got the standard "RTG reply" that the "copies weren't "clear enough", and to resend them.
I did this, and never got a response if they were acceptable or not. I had to call and ask.
I recently tried to contact support on their "24 Hour Live Chat". No response whatsoever, after 3 attempts. I then called their "800 number" that their website says is "24 hour Support"... guess what? No answer...
I tried again the next day... and got "Jonathan" on live chat. I asked for a bonus code for Slots... he gave me one that was acceptable to me, and went to use it...
Guess what? It wasn't accepted...
Back I go to "Live Chat" (like 2 minutes later)... and I have to wait 18 minutes before "Jonathan" pops up again... He types in "I'll be with you shortly"... I said OK.
5 minutes later... he types the same thing, with a "thank you".
And 5 minutes later... the same thing for the THIRD TIME.
And then again a FORTH TIME... five minutes later.
I typed in I was not happy with this "lack of customer service", and was going to complain to the casino host who is listed on the casino home page.
Which I did... and got a response from "Emma Summers" (the casino host) only after 24 hours had passed, and I wrote her again, letting her know the "lack of any customer service" or a response to my e-mail, was totally unacceptable.
She responded with... "Sorry that your experience with support wasn't a pleasant one, and I have reported this to "Jonathans" manager.... there is nothing else I can do".
Well... that ridiculous reply pissed me off even more.
I wrote her back saying I would not be playing at Lucky Vegas ever again, and to close my account. If you can't even manage to give out a correct code, or have customer service follow up on this within a 24 hour time frame, this sure as hell isn't a casino I want to deposit money with.
I get one final e-mail from "support" the following day... saying perhaps I put in the "wrong code". Not a mention of the TOTAL LACK OF ANY SUPPORT from anyone associated with this dump of a casino.
I uninstalled Vegas Lucky 2 minutes later.
STAY AWAY FROM LUCKY VEGAS...
They are "clueless and incompetent"...
Another "unpleasant" experience with an RTG casino...
