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Vegas Berry - They refuse to accept my payment

Discussion in 'Online Casinos' started by Pontus, Aug 13, 2015.

    Aug 13, 2015
  1. Pontus

    Pontus Dormant account

    Occupation:
    Marketing
    Location:
    Stockholm, Sweden
    Alright. This is the first time in my gaming career I encounters this type of problem.

    I made a withdrawal last Monday of almost 500GBP.
    2015-08-11 (00:00:15) Moneybookers pontu****lsson@gmail.com 497,88 GBP Waiting

    Term says:
    "VegasBerry casino finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed."

    I didnt get the money today, so I started to chat with the support guy. We have a long chat why its not accepted yet. Finally he get in touch with the financial department and I recieve this message:
    "at the moment our financial department is having sowftare issues"

    Then they type:
    "please I have been informed about your situation by financial department, that you will get your amount tomorrow"

    Then he types and suddenly change the pay out day....
    "I have checked your account, they confirmed that your payement will beissued on monday"

    I'm asking why on earth I have to wait until next monday all of a sudden, and he answer me with this:
    "I can not tell it to you because I do not know and I am not able to even know. It is financial issue which only financial department knows"

    I am so angry at the moment. I didnt break ANY bonus rule at all, I didnt break a single rule. My account is also verified.

    They cant even tell me why I have to wait another 4 days...

    Please help me! :confused:
     
    Last edited: Aug 13, 2015
  2. Aug 13, 2015
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
  4. Aug 15, 2015
  5. Pontus

    Pontus Dormant account

    Occupation:
    Marketing
    Location:
    Stockholm, Sweden
    Don't play here!

    I ask you all to never play on VegasBerry. This is the worst gaming company I have ever played on. They have extremely slow withdrawal times, the staff do nothing to help, they just refer to other department, and dodge difficult questions. Players must be able to know the truth about them. I hope that no one will play at this casino, they do not deserve it. They are a greedy scam.

    However, VegasBerry have a great looking website. The games were fast and problem-free. Imagine if they had a better support and withdrawal times, I had then been completely satisfied!

    Over and out! :mad:
     
    2 people like this.
  6. Aug 16, 2015
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I thought you knew better than this Pontus, They are a as rouge as they come, I have gave fair warning many of times
    Jackpot Knights Casino
    VegasBerry
    Fenix Casino
    Casino Adrenaline

    They may be some more, I cannot understand why software providers give them the games? I have also mentioned many of times this lot should be in the pit by now, All they ever do is stall payments or make no payments, You may get payment but do not hold your breath,

    All you have to do is search in the top right box on this site and you would of known, Im speechless to tell the truth, Please Please Please do a quick search next time, All these decent casino out there now and people still chose to play shit place, I could understand if you was new to the site, What made you deposit? Bonus? If you want advice where to play please send me a message and what you deposit, I sure I give you the best place for your budget, Bonus wise etc and more for you money,
     
    2 people like this.
  8. Aug 16, 2015
  9. Pontus

    Pontus Dormant account

    Occupation:
    Marketing
    Location:
    Stockholm, Sweden
    You're totally right, Spintee. I used to play a bit on Adrenaline, and they always paid me very fast. Maybe I just had some luck.
     

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