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Vegas Berry Simply Don't Want To Pay

Discussion in 'Casino Complaints - Bonus Issues' started by SuperG, Feb 13, 2015.

    Feb 13, 2015
  1. SuperG

    SuperG Dormant account

    Work in a local Pub
    Berlin Germany
    I won 3106 EURO back in August 2014, they asked for documents which I sent.

    My ID has just expired and they asked for my new ID. In Germany it is a process that takes time, right after I received my new ID I sent it.

    They sent an email they are not going to pay because verification process can't take according to terms and condition more than 45 days.

    They were blacklisted in Gambling Grumbles but it didn't help me getting paid, I hope here it can help me get my winnings.

    In their last email they said it is my problem that when I registered my ID was expired.

    Dear Ms

    Thank you for your emails.

    Unfortunately we have to inform you that according to our terms and conditions: "the player is fully responsible for taking into account the Terms and Conditions before they would request a bonus or bet in the Casino".
    So therefore we are sad to say that it was also your responsibility to have the ID document ready beforehand also due to the fact that our terms state that at any time, and for various reasons the Casino may require the player to provide documents for account verification.
    Thus, after 45 days the rule from terms and conditions, saying "Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided" had applied.

    Please feel free to contact us if you have any further questions.

    Best regards

    VegasBerry Casino Finance Department

    I sent the new ID about 60 days after I sent the first ID which was just expired.
  2. Feb 13, 2015
  3. spintee

    spintee Meister Member webby mm2

    gambler :)
    There has been some threads about this group and payment issues, But looks like they do try and pay, I have seen in rules before about time limit but as you said you did send of just out of date,

    send a message here http://www.casinomeister.com/forums/member.php?u=37741
  4. Feb 13, 2015
  5. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    job is OK
    "Herzlich Willkommen" to CM and sorry to hear about your troubles.

    Vegas Berry doesn't have the best reputation with long withdrawal times and you should avoid playing at this outfits. They are not accredited here at CM, hence, not much CM can do to help. I don't see many chances to get your money, since it is in their T&C's. I only hope you did not deposit too much.

    They do seem to have a rep on this forum though. Send her a PM, maybe that helps:http://www.casinomeister.com/forums/member.php?u=37741

    Do a better research before you start depositing at a casino, e.g here: http://www.casinomeister.com/forums/content.php?r=131-accredited-casinos.

    Viel Glueck
    Harry :)
  6. Feb 14, 2015
  7. GrandMaster

    GrandMaster Ueber Meister CAG

    Mathematician by day, online gambler by night.
    This sentence in the T&C is not grammatically correct and there are other errors, too, which is not a good sign. This term is outright evil, since it gives the casino an incentive to delay processing the payment.
    1 person likes this.

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