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Vegas Affiliates - Minivegas Group issues

Discussion in 'Forum Suggestions, Announcements, & Feedback' started by Casinomeister, Oct 20, 2010.

Tags:
    Oct 20, 2010
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    As of today, the Vegas Affiliates/Minivegas Group of casinos are no longer on Casinomeister's Accredited Casino section.

    The representatives have been far too non-responsive to a number of issues. The casinos affected are the following:

    Colosseum Casino
    Grand Hotel Casino
    Royal Plaza Casino
    Vegas 7
    Vegas Country
    Vegas Joker
    Vegas Slot Casino

    This is a real shame since these casinos have been on board since 2000 (sans two periods when they were admitted to the Not Recommended section). Unfortunately, they have had communication issues for some time now. I'm done with them.

    ** ed. note - the casino rep has shown sincere concern and has convinced me that they will maintain accredited standards.
     
    Last edited: Oct 22, 2010
    7 people like this.
  2. Oct 20, 2010
  3. DepositSpinLose

    DepositSpinLose Experienced Member

    Occupation:
    self employed
    Location:
    british columbia
    :eek: oh no! my spouse has accounts at 3, i have 2. how concerned should we be?
     
  4. Oct 20, 2010
  5. MiniVegasGroup

    MiniVegasGroup Dormant account

    Occupation:
    Mini Vegas Group Rep
    Location:
    Worldwide
    From Mini Vegas ...

    As soon as we were notified about this we were in shock. We were in the process of resolving both of the issues which were immediate, and while they may take time we always strive to answer them in full.

    In order to get a comprehensive answer to these issues it often involves third parties which delay the resolution, as was the case in one of these recent issues.

    If we had been given any prior notice at all we could have responded positively that we have a full report on the most recent case and that the other immediate complaint was being dealt with by Microgaming and we would soon be in a position to give a full report on that also.

    We feel it is extremely harsh to have taken these actions and wish to open a discussion with Bryan concerning them and overturning this ruling.

    Another concern for us is that one of the casinos mentioned, Grand Plaza, is not one of our casinos. We have no association with this casino and have no dealings with them.

    We look for a response from Bryan ASAP and hope to resolve this matter immediately.

    Regards,
    Chris
     
  6. Oct 20, 2010
  7. woodpecker

    woodpecker Dormant account

    Occupation:
    marketing
    Location:
    UK
    Brian never mentioned Grand Plaza though..
     
  8. Oct 20, 2010
  9. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    Yes, Chris must be confused...these are the 2 that have similar names...

     
  10. Oct 21, 2010
  11. MiniVegasGroup

    MiniVegasGroup Dormant account

    Occupation:
    Mini Vegas Group Rep
    Location:
    Worldwide
    Yes, I apologise, I meant Royal Plaza.

    Regards,
    Chris
     
  12. Oct 21, 2010
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    No offense Chris but one of those issues -- from an affiliate of yours for 7+ years -- is well over a month old here at Casinomeister, concerns payments dating back almost six months, and payment has been promised by your people twice since I got involved and still no payment has arrived to the affiliate concerned. If that's "immediate" then my name is Loretta and I want to have babies (not!).
     
  14. Oct 21, 2010
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    ...and I will immediately join the The People's Front of Judea...

    (not the the JPF....f**kers....)
     
  16. Oct 21, 2010
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    :lolup: Exactly!
     
  18. Oct 21, 2010
  19. MiniVegasGroup

    MiniVegasGroup Dormant account

    Occupation:
    Mini Vegas Group Rep
    Location:
    Worldwide
    Affiliate

    Hi,

    I am aware of the issue you are referring to and it has been resolved and the affiliate was been fully briefed on every aspect of the case, which I am not at liberty to discuss.

    Thanks,
    Chris
     
  20. Oct 21, 2010
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    No offense but that "fully briefed" affiliate you are referring to is none too happy with the current state of affairs regarding the resolution of his case. From what I've seen he gets promises of payments but no payments, and this is 6 months after payment was due. Can't say I blame him for being a little put out.

    In offline correspondence you've claimed that payment, yet again, is being "processed" yet when asked for details of that transaction and the ETA you provided no response. And now it's "not at liberty to discuss". Tres convenient that.

    If you guys need to know why you've been de-listed I think you'll find your answer in exactly the situation we are discussing: overly-delayed payments, hollow promises and general PITA for the involved parties.
     
  22. Oct 21, 2010
  23. woodpecker

    woodpecker Dormant account

    Occupation:
    marketing
    Location:
    UK
    So the problem is with a partner, not a customer. Anyhow, a casino that doesn't pay its affiliates is more likely to do the same with its players.

    p.s.

    Chris..

    ..Royal Plaza is closed, and it actually was a MiniVegas/VegasAffiliates casino... try to google Royal plaza casino ;)
     
  24. Oct 21, 2010
  25. ssd

    ssd Newbie member

    Occupation:
    Webmaster
    Location:
    Canada
    I don't know the circumstances of what the payment issue is with Vegas Affiliates but just for the record I've been an affiliate with them for many years and never once had a problem with my monthly commissions.

    Is this about a single affiliate that is having a commission issue?
     
  26. Oct 21, 2010
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Take another look at the original post that started this thread:

    This is a pre-existing and ongoing situation.
     
  28. Oct 22, 2010
  29. felicie

    felicie Dormant account

    Occupation:
    self employed
    Location:
    somewhere else
    Why don't you (CM) just put the affiliate group into a time out not the casinos too? If I had a payment problem with Vegas Affiliates I wouldnt expect you to throw the whole group of casinos into the pit. I have 2 banners and only 2 because they're the only casinos I trust enough to put my name behind and if a player came back to me with a problem I'm pretty certain I could get to the bottom of it just thru emailing. I've got a file full of communications from them and the processor so unless they've totally changed management or something, this isn't right. Of course I am talking about player payments and casino support and their processor which to me is the most important. Sorry guys but it just makes no sense to me and I had to say it. I wish quick payment to the stiffed affiliate and I'm sure with CM behind him or her it shall be done.
     
    1 person likes this.
  30. Oct 22, 2010
  31. MiniVegasGroup

    MiniVegasGroup Dormant account

    Occupation:
    Mini Vegas Group Rep
    Location:
    Worldwide
    Affiliate Issue

    First of all, to clarify the issue in question, this was not a late payment. The account was rightly under investigation and there were proven discrepancies. We did reach an agreement with the affiliate and while he may not be 100% satisfied, it is undoubtedly fair.

    As far as the payment itself, it has been sent and he will have it shortly. There has not been an occasion on which he was promised payment and did not receive it.

    Putting this issue aside, and considering the other pending player issue regarding a VIP was resolved within 48 hours with a very detailed reply I sent to Bryan, I don't think anyone could disagree that the action taken is extremely harsh and unwarranted.

    Kind regards,
    Chris
     
  32. Oct 22, 2010
  33. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Just my $1,

    I have never know Bryan to be 'Trigger Happy' and rogue particular outfits hurriedly. What I do know is that he will give you a fair opportunity. If you dont take that opportunity to prove your credibility, you will end up being rogued.

    Nate
     
    1 person likes this.
  34. Oct 22, 2010
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    They aren't being rogued - no need to have them hit the panic button :p

    Anyway, from what I can see Chris has shown sincere concern, and I was basing my decision removing them on not just recent occurrences but on what has happened over the course of several years. Chris has mentioned that it's now a new crew.

    Since I have Chris's ear, I am satisfied that we are back on track and I'm willing to start afresh. @ Chris - you're back on.
     
    1 person likes this.
  36. Oct 22, 2010
  37. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    My apologies, 'Removed from the Accredited Section' .. :p
     
  38. Oct 22, 2010
  39. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Aside from the fact that we're taking about payments that have been due since May, on 9/16/2010 you told the guy his issue was cleared and payment would be made. Nothing happened. On 10/6/2010 'Daniela' contacted him to say that payment would be made this month. So far no payment has arrived. These are the grounds on which I made my earlier statements.

    That said the point is obviously to clear outstanding issues and move on. AFAIC once the aff in question is paid then the table is clear of VA issues.
     

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