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VC Casino + Neteller issues? Also, William Hill weirdness.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by lavalyn, Mar 14, 2007.

    Mar 14, 2007
  1. lavalyn

    lavalyn Dormant account

    Occupation:
    Unemployed
    Location:
    Nowhere
    (I'm aware that WH is not on the accredited list.)

    Two issues came up for me recently and I'm looking for a bit of help. The first is a William Hill withdraw issue. After an attempted withdrawal from WH, I saw the transaction show on Neteller, but instead of the usual Accepted deposit by the merchant, it showed as Declined. Both WH and Neteller are passing the buck on this one, it appears.

    [​IMG]

    The second issue is with VC Casino. Attempting to deposit there yielded only a broken error page after the usual neteller information. After doing a "normal" logout/login again, and trying again, I got the same error. My Neteller statement, naturally, shows that these transactions went through. VC Casino custserv says they're "looking into it" after "issues with Neteller."

    [​IMG]

    I am now seeking assistance in resolving these issues.

    lavalyn
     
  2. Mar 14, 2007
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Welcome to the forum! :thumbsup:
    You have come to the right place for help, though in this particular instance I personally don't have any answers, I'm sure others here will.

    You didn't say what happened to your WH funds - did they go back into your WH account?

    Also, can you confirm your location 'nowhere' is not in the USA?
    (I can't find it on any maps!)
     
  4. Mar 14, 2007
  5. lavalyn

    lavalyn Dormant account

    Occupation:
    Unemployed
    Location:
    Nowhere
    With regards to my location, I am indeed not in the States; I am in Canada.

    My WH funds were not refunded back to my accoun there either. They are now lost in some limbo. :(
     
  6. Mar 14, 2007
  7. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    It's weird. Both WH and VC welcome Canadian players. I played @ WH days ago and won 21 bucks. :lolup:
     
  8. Mar 14, 2007
  9. Swede

    Swede Hell is only a word PABnonaccred PABaccred

    Occupation:
    Auctioneer
    Location:
    Anaon
    I had the same thing happen to me at Will Hill once but cannot recall what caused it. Phone them on +44 (0)870 600 0479 and ask to speak to the person in charge of banking if you haven't done so already. Surely, the problem is trivial and can hopefully be solved immediately.
     
    1 person likes this.
  10. Mar 14, 2007
  11. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    Noble poker didn't allow me to create an account because it said I was from the states. IP is the problem.

    lavalyn, are you using Bell Sympatico ADSL?
     
  12. Mar 14, 2007
  13. lavalyn

    lavalyn Dormant account

    Occupation:
    Unemployed
    Location:
    Nowhere
    I'm using one of the many smaller DSL outfits in the Greater Toronto Area.

    I don't think it's intentional, because frankly it's hard to make a computer behave like this *sometimes* without raising a stink by now on Casinomeister. But their customer service groups are quite slow.
     
  14. Mar 16, 2007
  15. lavalyn

    lavalyn Dormant account

    Occupation:
    Unemployed
    Location:
    Nowhere
    One down, one to go

    William Hill made the withdraw transaction again, and this time it succeeded. Talking to humans is so much more effective than going through email; thank you Swede for suggesting such.

    Now to deal with the other casino.
     
  16. Mar 16, 2007
  17. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    lavalyn, I think my guess is right. Bell sublease its line to smaller ADSL ISPs in GTA.
     
  18. Mar 20, 2007
  19. lavalyn

    lavalyn Dormant account

    Occupation:
    Unemployed
    Location:
    Nowhere
    And VC issue is resolved too.

    Though a courtesy email stating their action would have been nice.
     
  20. Mar 21, 2007
  21. Centre-Wise

    Centre-Wise Dormant account

    Occupation:
    Casino Rep
    Location:
    Sydney
    You should be able to open an account with most iPoker poker rooms, if they cancel account or deny based on IP from the US, push the matter to some1 higher as they are capable of allowing the IP if you can prove you currently reside in Canada.

    sorry for offtopic
     
  22. Mar 27, 2007
  23. Tagdog

    Tagdog Dormant account

    Occupation:
    Sales
    Location:
    England
    In future if any of you guys have neteller deposits failing but the transaction leaving neteller, you should first contact neteller and get the transaction reference number. Telling the casino this often speeds things up greatly.
     
  24. Jul 6, 2007
  25. Amigo

    Amigo Dormant account

    Occupation:
    Student
    Location:
    Sheffield
    I think I read somewhere that when attempted withdrawls from casinos are declined by neteller, it is because the casino itself does not have enough money in their account to be able to pay the requested withdrawl.
     
  26. Jul 7, 2007
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Correct! and did it take me AGES to drag that admission from them!!! I had 9 MONTHS of BS and buck passing, but it transpired that while Neteller insist they CANNOT "decline" a payment into a player account from a merchant (casino), this is not completely true, as if the MERCHANT (casino) has NSF, Neteller will not credit the funds to the player, worse there is NO PROPER ERROR TRAP for this kind of incident, and records show the transaction as having gone through unless you LOOK PROPERLY (directed at you casinos, don't just pass the buck to Neteller via the player, check that the NT code is an accept code, not a decline code:mad:)
     

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