- Joined
- Dec 25, 2009
- Location
- Virginia
[pab-in-progress]I am new to Rival casinos, but smart enough to know to only pick off the accreditted list here. I played with Sloto Cash, won, and they promptly sent my winnings to quick tender. My experience with Vanguard has not been the same. I withdrew 6 days ago. I sent a few follow up emails and never once received a response. Then 2 days ago got a request for securtiy docs. I promptly sent them, again followed up via email to see if all was in order, no respose. Jumped on live chat yesterday, they told me paperwork was in and acceptable.
Checked withdrawls history, and saw it was still in processing. Again went to live chat today, and this time was told my paperwork was not yet approved, contrary to what I was told yesterday. I feel really jerked around here. At the very least they could respond to an email. I played a good 1.5K before withdrawling, and did not use any bonus money. I hate feeling so disrespected. I picked Vanguard because they were listed here, and to me, that meant that customer service would at least be certain to be respectful and responsive. I am confused at to why they dont respond to emails, seem to be holding up my withdrawl, and cannot seem to agree if my paperwork is approved or not. I guess I just assumed they would treat a new player in a manner that the player would want to come back and play more. If they required paperwork, shouldn't I have been told within the first 3 days at least that is was required? I sent sensitive information, should not they at least let me know thru email response that they got it? Shouldn't live chat know if was approved or not, and not both?
Bad first experience with Vanguard. My withdrawl is for 1,600. Any suggestions? Not sure what I did wrong here.[/pab-in-progress]
Checked withdrawls history, and saw it was still in processing. Again went to live chat today, and this time was told my paperwork was not yet approved, contrary to what I was told yesterday. I feel really jerked around here. At the very least they could respond to an email. I played a good 1.5K before withdrawling, and did not use any bonus money. I hate feeling so disrespected. I picked Vanguard because they were listed here, and to me, that meant that customer service would at least be certain to be respectful and responsive. I am confused at to why they dont respond to emails, seem to be holding up my withdrawl, and cannot seem to agree if my paperwork is approved or not. I guess I just assumed they would treat a new player in a manner that the player would want to come back and play more. If they required paperwork, shouldn't I have been told within the first 3 days at least that is was required? I sent sensitive information, should not they at least let me know thru email response that they got it? Shouldn't live chat know if was approved or not, and not both?
Bad first experience with Vanguard. My withdrawl is for 1,600. Any suggestions? Not sure what I did wrong here.[/pab-in-progress]
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