Casino Complaint vanguard don't pay me!

aioh71

Dormant account
Joined
Feb 5, 2010
Location
palermo
I see that Vanguard is already known for late payment. I am on the fifth day but still do not have money on moneybookers. I wonder: how is it that this casino is credited in this forum? I wrote to the representative of the casino who works in this forum but no longer responds to my private messages
 

clj7221

Dormant account
Joined
Dec 10, 2003
Location
U.S.A.
I see that Vanguard is already known for late payment. I am on the fifth day but still do not have money on moneybookers. I wonder: how is it that this casino is credited in this forum? I wrote to the representative of the casino who works in this forum but no longer responds to my private messages

I am on my 5th day of waiting for a cashin from 2 casinos. I cashed in Monday from Tropica and so far nothing. He said I need to contact customer service. The other casino, I am waiting for them to get back to me. Update on Tropica, I contacted Customer Service about Tropica and all they said is it takes 5 business days to get cashins now.
 

aioh71

Dormant account
Joined
Feb 5, 2010
Location
palermo
In consideration that casino vanguard has not respected your rule not paying my win within 5 days, that your support don't answer to my email and that the same representative of this casino in this forum don't answer more to my emails, I communicate you to have closed my account to casino vanguard.

This your regrettable behavior will be brought to knowledge in the forumses
and on internet.
Besides, it is unacceptable to continually be tangled in chat with a service cheap fact of standard replies such as: "the withdraw takes 2 - 5 business days" (also because today is already on the fifth day), "the withdraw is in process" (also because this is already visible on my PC), "the fifth day has to complete" (also because when this happens is already night); "the withdraw not take week-ends or there are thousands of transactions to be processed it can take a few time" etc.

I am very disappointed of this casino and of all the rivals that don't respect their rule.

I also ask to the head of this forum as is possible that vanguard is accredited in this forum......

best reguards

signed aioh71
 

kakata

Banned User - hyper flamming
PABaccred
PABnonaccred
PABnoaccred
Joined
Dec 2, 2006
Location
miami fl
non ti preoccupare...sarai pagato! Capisco pero' che non e' giusto aspettare piu' del dovuto.( Ma siamo al 5 giorno....forse domani sarai pagato):D

(dont worry you'll be paid , I undearstend tho that its bothering you to wait the 6th day)
 

aioh71

Dormant account
Joined
Feb 5, 2010
Location
palermo
non ti preoccupare...sarai pagato! Capisco pero' che non e' giusto aspettare piu' del dovuto.( Ma siamo al 5 giorno....forse domani sarai pagato):D

(dont worry you'll be paid , I undearstend tho that its bothering you to wait the 6th day)


Thank you Kakata for comfort.

For love of the correctness, I dawn to you that vanguard has paid to me. However, i trust you that I did not have doubts on this but I have decided to give that title to the thread to raise an other problem: "this casino is accredited on this site having the same negative characteristics of the others rival".
It is correct to accredit slotocash that is distinguished for fast payments (it isn't case that this propriety is not the same one of that which contraddistingue the majority of the rival); it is not correct, to my warning, to accredit the vanguard that has not nothing of various from the others rival (silverstone in order meaning to us) .......
Now I would want to express the motivations that have carried to me to the disappointment and the anger with which I have written the last email to the support of vanguard.
The motivations regard that feeling that I have tried to feel me one of the many numbers that rotate around the "rival", other that customer, and therefore dealt to the same treatment of the others rival: same treatment in chat, same treatment with the email of the support, same treatment in the payments ....... Then, I ask myself: why Vanguard is accredited if does nothing else from the usuals rival? ......
Now I bringing back you the text of the last my email thanks to which you will understand, I hope, my state of mind. After 6/7 hours from this email, is the payment was made on moneybookers.

hi

1) email sent 12.02.2010:

hi,
I desire to have news about my withdrawal request. Please, do not give me
standard replies such as: the withdraw takes 2 - 5 business days (also because
today is already on the fifth day), the withdraw is in process (also because
this is already visible on my PC), the fifth day has to complete (also because
when this happens is already night); the withdraw not take week-ends or there
are thousands of transactions to be processed it can take a few time etc.
In consideration that the offices are open, please give me precise information
about this money if will be in a few hours on moneybookers.

I attend your answer,

Best reguards,

signed ..............

P.S.:
In chat i have understand that you don't pay today.
I have saved a copy of this conversation in chat and I will send this
conversation in all the forums if you do not pay within two or three hours!
I remember you that many other players complain in the forums about your
delays. By now, these delays are not anymore a case but it belongs to one your regulate procedure. Was the first time that I played in your casino and you have already done to escape me! Compliments!

2) other email sent 12.02.2010:

In consideration that you has not respected your rule not paying my win within 5 days and that you don't answer to my email, I communicate you to have closed my account to your casino.

This your regrettable behavior will be brought to knowledge in the forumses
and on internet.

Best reguards
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@aioh71: Let's see what we can do to help you out with this:

Thing 1: get someone to help you with your translations. Someone who speaks English, not a website or translation bot. If the people you are asking for help from are like me you're only going to get that help from them if they can understand you. So far I'm having trouble with that with what you've posted here.

Thing 2: Read, or have someone help you read, the Pitch-A-Bitch FAQ. Then file a PAB, that's the fastest and most effective way to get attention to an issue regarding an Accredited casino. They _must_ respond to the PAB because if they don't they will get pulled off the Accredited list.

Thing 3: do these things NOW. Accredited casinos are expected to deal with these issues quickly. If they don't ... see above.

Thing 4: I will contact the rep and let them know that this issue needs attention, but remember, going the PAB route would have got you _immediate_ attention.
 
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Charlie@FGP

Dormant account
Joined
Oct 12, 2009
Location
First Gaming Partners
Dear aioh71,

Allow me to summarise the situation for the benefit of all, since you have now brought this to the greater attention of the forum:

You received your 500 EUR cashout exactly 6 days (to the hour) after your initial 25 EUR deposit.

Since my initial PM response to you congratulating you on your winnings I have faithfully answered all of your PMs and tried my best to clarify the procedures and reassure you that your cashout would be with you as soon as possible.

I also took care to explain that initial cashouts - the first cashout you make as a player - tend to take slightly longer due to extra security precautions implemented for both your safety and ours. Our support team have also responded in full to your multiple emails on the subject.

I am sorry to hear that you are both disappointed and angry, but this is not due to any impropriety or lack of action/communication on our part.

Kind regards,

Charlie
 

aioh71

Dormant account
Joined
Feb 5, 2010
Location
palermo
Dear aioh71,

Allow me to summarise the situation for the benefit of all, since you have now brought this to the greater attention of the forum:

You received your 500 EUR cashout exactly 6 days (to the hour) after your initial 25 EUR deposit.

Since my initial PM response to you congratulating you on your winnings I have faithfully answered all of your PMs and tried my best to clarify the procedures and reassure you that your cashout would be with you as soon as possible.

I also took care to explain that initial cashouts - the first cashout you make as a player - tend to take slightly longer due to extra security precautions implemented for both your safety and ours. Our support team have also responded in full to your multiple emails on the subject.

I am sorry to hear that you are both disappointed and angry, but this is not due to any impropriety or lack of action/communication on our part.

Kind regards,

Charlie

Dear Charlie,

I believe in good faith and then I have reopened my account at the casino Vanguard. It is obvious that if you repeat, for a possible second withdraw, the same slow payments and the same delays that have characterized the first withdraw, this casino will not see me more.

Best reguards,

alberto
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Disgraceful sharing of player info

Dear aioh71,

Allow me to summarise the situation for the benefit of all, since you have now brought this to the greater attention of the forum:

You received your 500 EUR cashout exactly 6 days (to the hour) after your initial 25 EUR deposit.

Since my initial PM response to you congratulating you on your winnings I have faithfully answered all of your PMs and tried my best to clarify the procedures and reassure you that your cashout would be with you as soon as possible.

I also took care to explain that initial cashouts - the first cashout you make as a player - tend to take slightly longer due to extra security precautions implemented for both your safety and ours. Our support team have also responded in full to your multiple emails on the subject.

I am sorry to hear that you are both disappointed and angry, but this is not due to any impropriety or lack of action/communication on our part.

Kind regards,

Charlie

You are not summarizing the OP's posts by providing the amount of his withdrawal and the amount of his deposit. Nowhere in this thread did he provide this information and it is disgraceful of you to discuss it here.

I have no problem with you confirming the player was paid (something the OP already stated), nor that it was paid in 6 days.

If I or any other player wishes to share the amount we deposited and the amount we withdrew, that is fine. But it is not fine for a casino rep to do so without express permission from the player.

I trust that such a breach of confidentiality will not happen again.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Dear aioh71,

Allow me to summarise the situation for the benefit of all, since you have now brought this to the greater attention of the forum:

You received your 500 EUR cashout exactly 6 days (to the hour) after your initial 25 EUR deposit.

Since my initial PM response to you congratulating you on your winnings I have faithfully answered all of your PMs and tried my best to clarify the procedures and reassure you that your cashout would be with you as soon as possible.

I also took care to explain that initial cashouts - the first cashout you make as a player - tend to take slightly longer due to extra security precautions implemented for both your safety and ours. Our support team have also responded in full to your multiple emails on the subject.

I am sorry to hear that you are both disappointed and angry, but this is not due to any impropriety or lack of action/communication on our part.

Kind regards,

Charlie

Sorry Charlie, but this is a load of rubbish.

Your casino has always paid in 5+ business days regardless of being a new or existing player - which is why I dont play there any more.

There is no excuse to wait that long to send a Neteller cashout and this has always been the case whenever I made a withdrawal at Vanguard and SlotPower.

I have to agree with the OP in questioning why you are still accredited with payout times like these as it is not 'timely', but I have no control over that beyond expressing my opinion based on the criteria for accreditation.

An even bigger problem you have is the clueless support staff that so many of the Rival casinos share....its like trying to go through your tax return with the cast of The Muppets.

Nothing personal Charlie, but your casinos are a long way off being player-friendly and customer-focused IMO.

I also agree with Jasmine about posting the details - not acceptable.

Also, I hope you appreciate the feedback as many players just walk away and never tell you why.
 

aioh71

Dormant account
Joined
Feb 5, 2010
Location
palermo
Jasminebed and Nifty29,
thanks for your post.
Also with Charlie I have nothing personal to the point that I reopened the account.
The nice thing is now: I have another withdrawal request to the casino slot power.
I think now that Charlie will make the difference and will demonstrate that payments will be made quickly.

alberto
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Withdrawals should be paid AS SOON AS POSSIBLE. What's this about "the 5th day has to complete before...." WHY, this is BULLSHIT. IF it is possible to process the withdrawal more quickly, THIS SHOULD BE DONE. I know all about Neteller, and once a withdrawal is processed for payment, the transfer is IMMEDIATE once an instruction reaches Neteller to make the transfer.

Delays should be the EXCEPTION, not the NORM, such as when you need to add funds to the merchant account which adds 3 days onto the process. The "2-5 days" rule covers this, but when there are no funding delays, it should be TWO DAYS, and not 5 or 6.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Jasminebed and Nifty29,
thanks for your post.
Also with Charlie I have nothing personal to the point that I reopened the account.
The nice thing is now: I have another withdrawal request to the casino slot power.
I think now that Charlie will make the difference and will demonstrate that payments will be made quickly.

alberto

Sorry Alberto, but the policy of these casinos has always been to wait the full 5 business days. Unless Charlie intervenes in every single cashout, you may as well find a nice book and settle in for a while.

Vinyl - absolutely 100% agree - Ive been saying this about a lot of Rival Casinos and have informed CM (re Slotpower and VG) about their 5th business day policy which violates the accreditation requirements of 'timely payments'. Months back, they assured CM that they would do something about it but of course they didnt, so Ive done all I can. All I can say is why bother with a casino that holds you cash for up to a week???
 
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