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Bonus Complaint Vanguard Casino

Discussion in 'Casino Complaints - Bonus Issues' started by clj7221, Sep 24, 2009.

    Sep 24, 2009
  1. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    I am a bit surprised that any of the Rivals are on the recommended list. The way they bonus ban you for no reason at all. The B.S About " Red Flags" at your account. Now I just signed up at Vanguard casino the other day and was wondering why I was bonus banned there. I complained in messenger and the next day got some bonuses. I deposited a few times played them then mailed and wanted to know why I never got the non deposit for joining. The casino mailed me back some lie that my husband and I have " Multiple accounts under our names and this is a Violation and am bonus banned from there casino now. That is the lamest excuse I ever heard of denying bonuses because it is not true. I have some Rivals in my name I registered and played at, and the ones I never registered to play at my husband did under his name and he plays them. We never opened multiple accounts at 1 Rival casino. So we have no violations. I mailed the casino back the other day and have not heard from them. I also just now mailed the rep on here and am waiting to see her reply.
     
    1 person likes this.
  2. Sep 24, 2009
  3. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    Almost word for word...that's what most of them said to me too after downloading to a new computer and trying to sign in and finding the accounts locked. "Greedy Girl" did get this rectified at Vanguard, I had to have an affiliate manager get Mayan Fortune straightened out and Sloto figured it out after I emailed them and explained what was going on. The rest....could not comprehend the situation. I don't even play that much anymore..I tried Vanguard a couple of times but that is it. Good luck getting this sorted out:thumbsup:
     
    2 people like this.
  4. Sep 24, 2009
  5. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    Thanks, I hope she helps me out with this situation. So far I have not heard back from her. Will post what happens if and when she replies.
     
    2 people like this.
  6. Sep 25, 2009
  7. greedygirl

    greedygirl Purveyor of Onions CAG webmeister

    Occupation:
    Marketing & Advertising
    Location:
    Someplace other than where you're at
    Hi clj--

    I've responded to your PM and I have forwarded your issue on to our retention manager to look into. I should have a response for you in the morning (Pacific time).
     
    1 person likes this.
  8. Sep 25, 2009
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Greedygirl,

    I know this may be a gruelling task but since the casino is now under new management you could try to make a sweeping review of all bonus-banned accounts and see which accounts you may render bonus-eligible again. Tough work but may be rewarding from a marketing point of view.
     
    4 people like this.
  10. Sep 25, 2009
  11. greedygirl

    greedygirl Purveyor of Onions CAG webmeister

    Occupation:
    Marketing & Advertising
    Location:
    Someplace other than where you're at
    Just to update:

    The situation with clj's hubby has been resolved and his account is in good standing and he's received the welcome bonus. I apologize that there was this problem to begin with.

    Chuchu--your idea is really great and I'm going to discuss it with our retention manager (who, btw, is amazing!). The only hitch with this, is that we can only look at our existing players (Slot Power and Vanguard). But agreed, it is a very smart move for us to make. :thumbsup:
     
    1 person likes this.
  12. Sep 25, 2009
  13. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    That is a GREAT suggestion IMHO:thumbsup: I think there are a lot of us out there who would appreciate it. If you helped me and clj's hubby just think of all the other people that may become loyal patrons!!
     
    1 person likes this.
  14. Sep 25, 2009
  15. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    Thanks a Bunch Debbee I appreciate your help in resolving this. I also agree Chu and oldtrv the bonus ban should really be changed because they are for the most outragious reasons they do it. I think I am still under bonus ban from a few.

     
    1 person likes this.
  16. Sep 25, 2009
  17. Pulver

    Pulver Senior Member PABaccred webmeister

    Occupation:
    Technical
    Location:
    Tellus
    Greedygirl, are you a representative for Vanguard Casino?

    I have had a withdrawal pending there for over 7 businessdays, and nothing seems to happen. I contacted support and support just gave me a vague reply without any substance. I was lead to believe that Rival Casinos was supposed to process withdrawals withing a timeframe of 2-5 days.

    Clearly Vanguard Casino does not abide by this rule.
     
  18. Sep 25, 2009
  19. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    This is suprising me. I have been reading the same thing in other posts and so far I never had this problem Whenever I have a cashin from Rivals ( have not had one yet from Vanguard) I message in the help section and ask them to flush it. They do and it is in my quicktender the following day and the longest is 2 days.

     
    1 person likes this.
  20. Nov 19, 2009
  21. denamoutz

    denamoutz Dormant account

    Occupation:
    mom
    Location:
    USA
    I also am having a problem with getting a withdrawal from Vanguard, would appreciate a rep for them to contact me! It has only been 3 business days, but they wont tell me what kind of docs i need, and support hasn't been helpful!! ty
     
  22. Nov 19, 2009
  23. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    In my experience you may have to wait up to 8-10 days to be paid (which is clearly unacceptable)

    I have contacted Bryan as they are an accredited casino, so he may be able to do something.

    Stay tuned.
     
  24. Nov 19, 2009
  25. denamoutz

    denamoutz Dormant account

    Occupation:
    mom
    Location:
    USA
    ty Nifty for input, but i would of thought they would of least let me know what docs to send in so i could get that part taken care of!! then they can wait there 8 days to pay me:D
     

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