Vague/blurred bonus policy at Lucky Bets Casino

dogshead1

Acting like a jerk - flaming
PABnonaccred
Joined
May 31, 2016
Location
United Kingdom
Just wanted to ask if anyone else has had issues regarding what I notice to be a vague and blurred bonus policy being enforced once your have been entrapped into taking the welcome bonus.

I took a welcome bonus today after registering an account for the first time today read the TCs and Bonus policy which states all bets must not exceed £5.50 see term below.

Bets placed on all versions of the following games will not count towards your wagering requirements: Video Poker, Roulette, Quick Play, Hi Lo Fever, Baccarat, 3 Card Poker, Cloud Quest, Tower Quest & Pearls of India. If the player placed bets on any of the games mentioned above before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of a player’s original deposit from a player’s withdrawal.

When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £5.50 or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player from UK deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal.

There are trying to enforce a slot wagering restriction on all netent games of 50% which applies to almost the remainder of the slots on their website which I found in a link relating to incentive bonuses offered to RETURNING players through promotional emails. Even this term and link seems vague and blurred. See below.

Unless stated otherwise, all promotions run for 24hrs (7am -7am GMT).

Additional Bonuses are issued in good faith by luckybetscasino.com as an incentive for players, or as a token of appreciation for returning players who have continually shown their patronage. They are only intended for players who use the luckybetscasino.com website for fun or entertainment purposes and will be denied, declined, or retracted from players who abuse the spirit of this offer. Further requirements may be set, according to the type of bonuses.

I've taken this up with their customer support who basically fobbed me off. I've clearly not made wagering yet but first queered why my wagering counter did not drop at all after I calculated I wagered almost half of the wagering requirement required.
 
Be careful with Bonuses!
It is  crucial  that you understand and agree to the terms and conditions of any bonus that you accept. Most of the complaints that come through our arbitration service are bonus related; it would be safe to say that there are tens of thousands of players who have never complained because they realized after the fact that they did not understand or had never read the terms. Nothing in a casino is free – so whenever you see “free” being used, there are stipulations. It is important for you to understand that.

Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!

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