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Vague/blurred bonus policy at Lucky Bets Casino

Discussion in 'Online Casinos' started by dogshead1, Jun 4, 2017.

    Jun 4, 2017
  1. dogshead1

    dogshead1 Experienced Member PABnonaccred

    Occupation:
    Security
    Location:
    United Kingdom
    Just wanted to ask if anyone else has had issues regarding what I notice to be a vague and blurred bonus policy being enforced once your have been entrapped into taking the welcome bonus.

    I took a welcome bonus today after registering an account for the first time today read the TCs and Bonus policy which states all bets must not exceed £5.50 see term below.

    Bets placed on all versions of the following games will not count towards your wagering requirements: Video Poker, Roulette, Quick Play, Hi Lo Fever, Baccarat, 3 Card Poker, Cloud Quest, Tower Quest & Pearls of India. If the player placed bets on any of the games mentioned above before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of a player’s original deposit from a player’s withdrawal.

    When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £5.50 or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player from UK deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal.

    There are trying to enforce a slot wagering restriction on all netent games of 50% which applies to almost the remainder of the slots on their website which I found in a link relating to incentive bonuses offered to RETURNING players through promotional emails. Even this term and link seems vague and blurred. See below.

    Unless stated otherwise, all promotions run for 24hrs (7am -7am GMT).

    Additional Bonuses are issued in good faith by luckybetscasino.com as an incentive for players, or as a token of appreciation for returning players who have continually shown their patronage. They are only intended for players who use the luckybetscasino.com website for fun or entertainment purposes and will be denied, declined, or retracted from players who abuse the spirit of this offer. Further requirements may be set, according to the type of bonuses.

    I've taken this up with their customer support who basically fobbed me off. I've clearly not made wagering yet but first queered why my wagering counter did not drop at all after I calculated I wagered almost half of the wagering requirement required.
     

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