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Question utility bill not available for Novibet

Discussion in 'Online Casinos' started by 5ta, Jan 21, 2018.

    Jan 21, 2018
  1. 5ta

    5ta Experienced Member

    Occupation:
    DTP'er
    Location:
    West Midlands
    So I passed by here a couple of days ago to check out some accredited recommendations from CM and ended up at novibet.co.uk. I played off £40 and withdrew £18. I'm not a big player by any stretch but keep to my budget.

    So they need ID from me. I sent as instructed, my driving license and my debit card, both sides. I explained I do not have any utility bills because like 2/3 of the country, I am not responsible for the bills. I don't get post because I do everything online for my bank and my phone is payg.

    So while I have happily proven I am who I am, why is this not enough ? I am concerned about giving away so much ID when they happily take the money from a working debit card. I am with the population who rightly thinks this is seriously wrong.

    If I go to PC World and and make a purchase on my card that has to be returned and refunded, they don't ask for a DNA test to refund.

    So how do I get passed this ? I explained when sending the ID and got back a terrible almost automated request for the utility bill which 100% ignored my original response.
     
  2. Jan 21, 2018
  3. NeverLucky

    NeverLucky is actually lucky sometimes

    Location:
    Germany
    I always verify with my Bank Statement, only important thing is that that shows your adress obviously.
     
    Jasminebed likes this.
  4. Jan 21, 2018
  5. ed skull murphy

    ed skull murphy 30 day suspension - trollish behavior

    Occupation:
    N/A
    Location:
    Albion
    I am sure you could redact anything private on a bank statement, and it should be acceptable; I might not want them to see my subscription to the glossy publication "Voluptuous Grannies", for example.

    I know what you mean, though, I've been through the mill with Betsson recently. :)
     
    Jasminebed and geordiecolin like this.
  6. Jan 21, 2018
  7. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    Picture ID and proof of address are the main ones casinos look for (with the obvious exception of payment method).

    Pretty standard stuff and not that intrusive. Bank statements however.......
     
  8. Jan 22, 2018
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Council tax bill?
     
  10. Jan 22, 2018
  11. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    I love the pic id...................Like there ever going to see you lol
     
    goatwack likes this.
  12. Jan 22, 2018
  13. Novibet Rep

    Novibet Rep Accredited Casino Representative

    Occupation:
    Affiliate Manager
    Location:
    UK

    Hi 5ta,

    Hope you enjoyed your weekend.

    For your information, the KYC procedure is pretty standard to all UKGC licensed brands which basically means that you need to provide the following documents:

    Photograph of your ID (both sides) , passport or driving license
    Photograph of your card (both sides). For safety reasons, the first 6 and last 4 digits must be visible. You may cover the security code CVV on the back side.
    Photograph of the whole page of a recent proof of address. The accepted documents are bank/ card statements and utility bills such as electricity, water, landline, gas, heat and council tax (issued within the last 3 months).

    Please accept our apologies for any trouble or delay during verification process however safety and security of players accounts are always on top.

    For any help contact our Customer support, our guys are always willing to help :)

    Best regards,

    Novibet rep
     
  14. Jan 22, 2018
  15. theapple

    theapple IR hates apples

    Occupation:
    i work... slave labor sort of work. like most of u
    Location:
    far far away
    Thanks for your reply Novibet Rep!

    Your reply is going to be extremely helpful for 5ta because he probably didnt even know he has to send proof of address !

    Ok i might be a bit harsh but this totally looks like bot replies issued by most customer support bots where you ask for one thing and they reply with some generic nonsense that doesnt actually answer your question one bit.

    I know mail/chat reps do that but now its branching to forum reps too?
     
    slotter999 and 5ta like this.
  16. Jan 22, 2018
  17. Novibet Rep

    Novibet Rep Accredited Casino Representative

    Occupation:
    Affiliate Manager
    Location:
    UK
    Hi theapple,

    No worries about it there is no bot or something like this over here, i am 100% flesh and bones :)

    However i always try to be as formal as it gets, with clear and full answers in order to help out. Also, our Customer Support has no bots at all, we love to reactive with players and gaming community.

    Best regards,

    Novibet rep
     
    theapple likes this.
  18. Jan 22, 2018
  19. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    As long as you don't send them a pic of your voluptuous granny by accident then I'm sure your good to go :thumbsup:
     
    ed skull murphy likes this.
  20. Jan 22, 2018
  21. 5ta

    5ta Experienced Member

    Occupation:
    DTP'er
    Location:
    West Midlands
    At this point your apology is meaningless. I have clearly stated I do NOT have any bills or anything that can prove my address.
    Secondly, can you show me the law that states you are required to do this ?

    You companies shouldn't be TAKING the money if you can't give it back. This "CRAP" needs to stop.
     
  22. Jan 22, 2018
  23. 5ta

    5ta Experienced Member

    Occupation:
    DTP'er
    Location:
    West Midlands
    To CM and members. I respect this place. I do not wish to seem even one iota like I am disrespecting it.

    It's time this rubbish reason for keeping peoples money is quashed. They should NOT be allowed to take the money if it is to be the case. Right now it is going to cost me to get proof of address, in time too. I really hate with a passion having to give over my ID to someone who has already accepted money from me. I have made it clear this does not happen in other debit card purchases.

    It is unacceptable.
     
    theapple and slotter999 like this.
  24. Jan 22, 2018
  25. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    I see where you are coming from 5ta.

    I believe in this day and age all casinos should just do what UK bookies sites do and verify customers electronically with no requests for documents at all unless there is a problem verifying.

    But unfortunately most casinos do ask for documents and along with photo ID they always ask for proof of address in last 3 months. Same as going into a Bank t o open an account or taking out Hire Purchase etc. They all ask for proof of address to show you still stay at same address.

    Do you not get any mail at all to your home address.
     
  26. Jan 22, 2018
  27. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I'm fairly certain they can only do that if they are UK based unfortunately.

    @5ta as frustrating as it must be, surely you know casinos ask for this all the time? You also have enhanced verification that you might get asked for and further you might get asked for more under anti money laundering rules. Novibet do cover themselves in the T&C's and state you might be asked for this, so they haven't done anything wrong. Your example of PCWorld doing a refund isn't anything like this as they aren't at risk of losing the ability to trade in the UK if they don't verify your identity, I would bet you anything, if they were told if they didn't verify the name and address of every customer they would have to close all their stores, you would be asked for the same.

    Nothing you have provided proves your current address, thats the problem. I have known some casinos allow a photo of a bank statement showing your address from the screen, or utility bill, again, on screen, but a photo showing the full screen, maybe novibet will do the same if you ask the rep? Otherwise, print a statement and take a photo of it?

    Personally I think the request for photo ID is worse, as plenty of people don't have it here, and there are other ways the UKGC finds acceptable for identity proof.
     
  28. Jan 22, 2018
  29. Klaaiboer

    Klaaiboer Full Member

    Occupation:
    Klaaiboer
    Location:
    NL
    :thumbsup: Doesn't make sense, but this actually will work!
     
  30. Jan 22, 2018
  31. 5ta

    5ta Experienced Member

    Occupation:
    DTP'er
    Location:
    West Midlands
    No. I have zero proof of address and I don't know if i can get beyond that. My banking is 100% online. I am still adamant they should request this BEFORE accepting your money. I play SkyVegas, no id required. William Hill recently £50 depo £52 withdrawn, no ID. Gala, Mecca... the list goes on. And when I do get asked by other sites I provide debit card and driving license which has my address on it ffs.

    I see no valid reason for this to be so difficult. I am not going to be persecuted by money laundering convicts. It's £18. If they are so desperate, they can keep it. Utterly disgusting "accreditation". And with all due respect, just because someone else finds it "ok" doesn't mean I do.

    Is that it Novibet ? Are you that desperate ? Keep it.
     
  32. Jan 22, 2018
  33. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    True they don't have a clue. That's why with some nimble Photoshop skills I make myself resemble George Clooney ca 1994 :p
     
    ed skull murphy likes this.
  34. Jan 22, 2018
  35. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Check your credit file, every one of the casinos you mention have done a verification check on you. All UK companies. All who have digital access to the CRA's. Novibet cannot legally do what they do.

    Your driving licence lasts 10 years. I moved 3 times before I bothered updating mine. Thats why they don't accept them as an address proof.

    If I were you, I wouldn't bother playing at any casino other than UK bookmaker sites, and the odd UK casino, as you will be asked for ID wherever you go, you know, because legally they HAVE to confirm your identity or they can lose their license, and the ONLY way they can do this is by asking for proof of ID and address.

    Casinos can do stuff wrong, but in this case they aren't, their terms and conditions clearly state they might ask you for this, so to call them 'money laundering convicts' is a bit over the top tbh.
     
  36. Jan 22, 2018
  37. ed skull murphy

    ed skull murphy 30 day suspension - trollish behavior

    Occupation:
    N/A
    Location:
    Albion
    Your bank should provide a pdf statement every so often, you can usually download them from the online banking website. If you need to redact it, you can do it with photoshop, or alternatively print it out and use a marker pen to redact it, then scan it and send it in.

    As annoying as it is, I'm afraid that it is normal procedure at most casinos to provide this proof of address, it must be less than 3 months old..
     
    Last edited: Jan 23, 2018
  38. Jan 23, 2018
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Jeeze dude, chill out. Each and every online company has different legal teams that tell their prospective companies that Certain things are required for compliance. It won't be in tandem. It's a fact that it ID checks won't happen before accepting your money since the onus is on you to be abiding by their terms.

    If there were ID checks before you play, it would be off-line not online. If you don't want to deal with it, then take a walk to your local bookie. Don't blame the operator.
     

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