Casino Complaint Users banned from William Hill and partners for unknown reasons

[Jasminebed]

I don't play online Live Dealer games, (or William Hill) but the OP played very small stakes, so must have been quite an extended session (or sessions) to come up that far ahead.

Is there a limit to the number of seats, or maybe bandwidth considerations to make these customers unprofitable? If that's a possible issue, wouldn't it make more sense to raise table minimum limits?

 

[vinylweatherman]

I don't play online Live Dealer games, (or William Hill) but the OP played very small stakes, so must have been quite an extended session (or sessions) to come up that far ahead.

Is there a limit to the number of seats, or maybe bandwidth considerations to make these customers unprofitable? If that's a possible issue, wouldn't it make more sense to raise table minimum limits?

It's possible, but that is why casinos have minimum bets as well as maximum limits. Live games will cost more to run than software versions, so it seems odd that such low stakes are possible.

 

[243 lines=daft]

If I had a foolproof way to win, the last thing I'd be doing is telling everyone.

Exactly! You'd have a queue of about twenty pots of coffee as you sat in your dressing gown all night playing your system, filling your pockets , and not telling ANYONE about it. Especially total strangers

Live games will cost more to run than software versions, so it seems odd that such low stakes are possible.

The Playtech live casino is very well implemented in this respect as they even have blackjack tables that allow unlimited players (basically you choose a seat, cards are dealt and the game proceeds according to basic strategy regardless of what the eighteen players in seat 7 want to do for example)
Also there are so many martingalers about that the low minimums in both roulette and blackjack make a kind of sense.

You constanly see lowrolling players that have obviously woken up one morning thinking they have invented the doubling up system sticking down two pounds fifty as a basic bet, then when the run goes against them they are putting down a fiver then a tenner, then twenty, forty and once it gets into the low hundreds they generally disappear after delivering a barrage of abuse at the oblivious Latvian dealer who is just autopiloting her way to the end of her shift.

The Latvian operations in general seem more on the ball than e.g. the old Costa Rican Ladbrokes live casino. The pit bosses seem like very astute (but pleasant) individuals.

 

[vinylweatherman]

Exactly! You'd have a queue of about twenty pots of coffee as you sat in your dressing gown all night playing your system, filling your pockets , and not telling ANYONE about it. Especially total strangers




The Playtech live casino is very well implemented in this respect as they even have blackjack tables that allow unlimited players (basically you choose a seat, cards are dealt and the game proceeds according to basic strategy regardless of what the eighteen players in seat 7 want to do for example)
Also there are so many martingalers about that the low minimums in both roulette and blackjack make a kind of sense.

You constanly see lowrolling players that have obviously woken up one morning thinking they have invented the doubling up system sticking down two pounds fifty as a basic bet, then when the run goes against them they are putting down a fiver then a tenner, then twenty, forty and once it gets into the low hundreds they generally disappear after delivering a barrage of abuse at the oblivious Latvian dealer who is just autopiloting her way to the end of her shift.

The Latvian operations in general seem more on the ball than e.g. the old Costa Rican Ladbrokes live casino. The pit bosses seem like very astute (but pleasant) individuals.

It seems large numbers of players DO try their favourite system, but usually Will Hill don't care. It seems there is one, or maybe a group, of systems that they DO care about, and ban players from the live tables.

Clearly, SOMETHING is working, and Will Hill know it, and combat it by banning players from the live tables. If this was a generic ban for using systems, then you would not see large numbers of players trying it as they would all have been banned.

They also fall back on their "reserve the right" terms, rather than offer an explanation as to why players are getting banned.

Whatever it is will not be worth trying at Will Hill because of the ban, but could well be worth knowing in case it works on other softwares. Since no-one has admitted to what this system is, it probably still works, and thus the fewer people that know about it the better it is for those using it.

Maybe the Wizard of Odds knows what might be going on, it doesn't seem to be a fear of Martingale, something a few operators ban players for trying.

 

[GOCC]

This would be "croupier bias", a problem caused by having the same croupier on for too long without a break. They can switch to "autopilot" because it is a repetitive task. The fault lies with the studio. Land casinos are aware of the problem and change croupiers regularly.

Playtech casinos change on the half and on the hour. They probably spin 20 times in this session as their is a 25 second "window" for bets, about 10 seconds for the spin and 5 for the "eye" to register the number spun.

 

[vinylweatherman]

Playtech casinos change on the half and on the hour. They probably spin 20 times in this session as their is a 25 second "window" for bets, about 10 seconds for the spin and 5 for the "eye" to register the number spun.

Half hour shifts should be enough to prevent croupier bias, and the 25 second bet and 10 second spin seems pretty fast. There might be a problem with this speed if betting remains open during part of the spin, whether by design or just the nature of the internet.

The fact remains, there IS a system/strategy going around that is frightening Will Hill, and they are reacting by banning certain players from the live games, and ALL players who have raised this issue have been Roulette players, and very miffed at getting banned. I have yet to see a Blackjack player complain about Will Hill banning them unless they have also played a considerable amount of Roulette. It seems Will Hill have to blanket ban from ALL live games, rather than being able to ban from specific ones.

I get plenty of spam trying to sell me Roulette systems, and there is now the "Roulette bot" doing the rounds, supposedly able to beat online Roulette (it doesn't specify whether this is both software and live, or just one of them). A bot implementation of a system might be scarier still for Will Hill, as there will be no mistakes, and it will be able to cope with the fast play.