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USA+OKpay= LOOKOUT

Discussion in 'Payment Processing Issues' started by max1mike, Nov 9, 2011.

    Nov 9, 2011
  1. max1mike

    max1mike Dormant account

    Occupation:
    carpenter
    Location:
    USA
    I recently made a couple of deposits using okpay and my visa.

    Thankfully, I actually looked at my visa statement, as I was charged DOUBLE for each transaction, one second apart...

    now, the casino is VERY reputable, but...

    i made a deposit of $50, which was credited to my account, but was charged twice. A few days later, made another deposit of $50, and was charged twice again.

    i contacted the casino and was told they would check into it, and they did, and credited my casino account with 50 bucks,...(apparently not noticing I had two overcharges) but thats not even the point here...had i wished to deposit $100, I would have.

    okpay double charged my account without crediting casino account.

    watch them credit card statements people....
     
    2 people like this.
  2. Nov 9, 2011
  3. Glunn11

    Glunn11 Experienced Member

    Occupation:
    Content writer/online marketer
    Location:
    Idaho
    Oh no.

    Well thankfully I use a prepaid. If they try to double charge it (since I only load it for a single deposit), it just gets declined the second time :p
     
  4. Nov 9, 2011
  5. becksfun

    becksfun Full Member

    Occupation:
    military mom
    Location:
    USA
    So sorry to hear that. I use prepaid too. This is great example of the benefits of doing so.
     
  6. Nov 9, 2011
  7. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I have had my prepaid go into the negative because of this sort of thing. It may be 'pending' charges which will be credited back to you. But it puts USA players into a sticky situation as I wouldn't want to contact the CC people about it.

    I have even been double charged to my debit card (one second apart) at the gas station. You better believe that was a PITA to straighten out. Took 3 months... ridiculous! And they say electronic payment methods are the safest and most convenient way pay for things. pffftttt....

    And yes, along with tracking (notes by hand if nothing else) each use of your card, watch your statements like a hawk!
     
  8. Nov 18, 2011
  9. jimb123

    jimb123 Experienced Member

    Occupation:
    sales
    Location:
    Northeast
    RTG casino - failed deposits with credit cards -- yet bank still charged

    I too have had issues with Okpay at 3dice. On a related topic, I just tried to put $25 into an RTG casino (inetbet) TONIGHT.
    It came bank with a time out error. So then I tried another card. That failed "error: unknown".

    So i tried a few more cards and each time it failed or timed out. Cashier Balance = 0.

    But now when I check all my bank balances they show these charges went through. Can the casino do that? Can it make you think the deposit FAILED
    and then go back and retry ALL of them? I didnt want to put in more than $25 and now it looks like I'm gonna get hit with multiple deposits which I dont want.

    I suppose if I dispute it, it will take days or weeks to convince inetbet that I was charged and they rec'd the funds. I will then have to wait 2 weeks to get
    the refund?

    Any ideas? Anyone ever had this happen?

    ps.. I cant seem to figure out HOW to start a new thread/forum. When I do a search on NEW FORUMS, there's no option to start my own topic.
     
  10. Nov 18, 2011
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    How do you know the casino received the funds?
     
  12. Nov 18, 2011
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Unless I am mistaken deposits are made at the casinos' cashiers save for bank transfers possibly so its only logical to assume the casino received the funds when the amounts are deducted from the bank accounts/ewallets.Once these things happen a player is likely to enquire on this with the casino first.
     
  14. Nov 18, 2011
  15. ksb11

    ksb11 Senior Member

    Occupation:
    Personal Trainer
    Location:
    Wait'n for a payout!

    A mysterious thing used to happen to me when I used to play at Microgaming casinos. For example, I made a deposit at Riverbelle for, say, $100. It would get rejected but my cc would say it went through. I just contacted customer service to let them know the deal and they would say it didn't go through. Well, eventually the charge came off my cc after about 2 or 3 days.

    I would just contact the casino and let them know what's up and give it a few days. If it doesn't come off contact the casino and let them know. If they cannot help call your bank and dispute the charges.
     
  16. Nov 18, 2011
  17. max1mike

    max1mike Dormant account

    Occupation:
    carpenter
    Location:
    USA
    I've pretty much surrendered, was double charged twice,...pm to rep unanswered.

    I was told via email that i made 5 deposits, which I did...but what they aren't grasping is that I was charged 7 times...

    between all the hoops we (us players) need to jump through and no reliable means to withdraw...its just not worth the bullshit anymore.

    gimme back my neteller!!!
     
  18. Nov 18, 2011
  19. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Under most all circumstances a charge back is not an option, something to not be condoned and extremely frowned upon by the industry, other players and especially Casino Meister. That said, my gut tells me that with no resolution, this might be one of the rare cases where a charge back is warranted. If they are taking your money and your are not getting your funds, frankly, I see no other choice and as much as I would hate to have that "black eye" on my record, I would seriously consider it.
     
  20. Nov 18, 2011
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    If the casino denies it was the recipient of the funds then it should not blacklist the player by putting on record that there was a chargeback.
     
  22. Nov 18, 2011
  23. fanihi

    fanihi Experienced Member

    Occupation:
    Hospitality/Tourism Manager
    Location:
    Guam
    Might be "hold" glitch?

    I too previously had trouble a few months back while depositing
    at a casino(accredited). I at that time did inquire thru live chat
    why I was dbl charged but they kept insisting I was'nt. Well I decided
    to wait til my bank statement came in to reconcile my charges. But
    before that could happen, 5-6 days later, the missing fund was back in my account.
    i also tried asking my bank "wats going on"? But they also could not answer.
    Well I deposited again to same casino the following week...exact same thing...dbl
    charged but again after about a week, missing fund would show up in my account again.
    Don't know exactly why the glitch, neither bank or casino could explain. I am just
    guessing that a dbl "hold" was what had happened for some reason...and when it was
    time for the actual charge, the 2nd "hold was returned...just my guess and don't know
    where the fault would lie if this was the actual case.
     
  24. Nov 18, 2011
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Could the casino processors be doing something "irregular" just to make doubly sure they actually get the money in the end, and this is what is showing up as a double charge on the system. If the first one goes through OK, the second one is dropped, but if the first fails for some reason, they have the second as backup, so both have to fail or get blocked in order for them to not get their money after having forwarded the deposit to the casino.

    The casinos don't have a clue because the processors do not want to say what they are doing, and so tell the casino they have no idea what happened, but will "look into it". They then ignore the issue knowing that they can drop the backup charge, or it will drop of it's own accord after a few days.

    This is really an issue with the international banking system, rather than casinos specifically, and exposes some kind of "loophole" that can be exploited by unscrupulous merchants. There have already been complaints from consumers about hotels and car hire companies in particular somehow managing to take extra unauthorised payments from cards even though they have not been billed to the user and signed for/PIN entered. If two "holds" are permitted to be generated from a single authorisation, what is to stop a merchant claiming both, rather than doing the right thing and allowing the duplicate to lapse.

    In such a case, recovering the duplicate charge is NOT a "chargeback", but asking that an error in electronic payment processing be corrected.

    Casinos also need to be more careful in telling players that they haven't got the money. When Neteller was plagued with "timeouts", the casinos DID have the money, but they kept telling players it had been "rejected by Neteller", and telling players to contact Neteller to "dispute the charge". This did not result in a chargeback, because this is not supported by the Neteller system, but taking the same approach to players asking about a similar issue with a card deposit WILL create a situation that could easily end up with a chargeback. The LAST thing casinos should be doing in such cases is to tell the player it is nothing to do with them, and to contact their bank. Naive players will not only contact their bank, but will tend to be less discrete about the nature of the disputed charge, which in some circumstances can create bigger problems than a couple of chargebacks for the industry.
     
  26. Nov 18, 2011
  27. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Who actually deducts the money from your account dictates where the fault lies.

    It appears that OKPAY initiate the charge, and then send it to the casino.....hence the casino itself may not actually receive the funds resulting from a double charge by OKPAY.

    E.g. Casino cashier requests $50 from OKPAY on your behalf. OKPAY does a double charge but only sends on the $50 requested because that's all the transaction between casino and OKPAY allows.

    The extra charge is almost certainly an error by OKPAY so the casino won't see it, and therefore will deny receiving it.

    It also appears that the extra charge does not become a verified purchase and is returned to the players bank account. In this case it is obvious that the casino doesn't have the funds.

    In the other case of 5 purchases creating 7 charges should be easy to sort out, especially with a reputable operator....have you contacted the rep or considered a PAB?
     
  28. Nov 19, 2011
  29. jimb123

    jimb123 Experienced Member

    Occupation:
    sales
    Location:
    Northeast
    Update on RTG/Inetbet

    Okay so with my previous post.

    Turns out that while I kept seeing "ERROR UNKNOWN" and "TIMEOUT" errors yesterday when trying to deposit multiple times to InetBet.
    Here's the deal.

    The operator told me this morning that they eventually confirmed that 3 of the 5 attempts DID go through and were taken from my bank accounts -- even though I was told they are were rejected. I can see that 2 of them today actually posted from the account (vs. showing PENDING). The bank is closed now but I assume the 3rd will post tomorrow.

    The funds did show up at Inetbet today causing me to be over my limit. In other words, I had $25 to "play" with but I ended up getting charged $75. There's no way a refund would get back in time to pay for the overcharges, so I had no choice but to travel to my bank today (while sick) to handle the problem myself.

    Inetbet says it was the Processors error because it told me and the casino that the transactions were declined only later to find out they went through.
    What I'm wondering is if the Processor RETRIED them later. I would think that this SHOULD NOT be done. I'd hate to think that all failed deposits with a processor can at any time be RETRIED. Can you imagine if this weekend EVERY FAILED transaction you ever had was retried by the Processor? For U.S. players this could cause serious issues for those trying to keep track of every penny with each of the different venues.

    Anyway, looks like this was no fault of inetbet and they were quick to help me understand what happened. They even gave me a nice $20 bonus for free. Lost it all but had fun.

    As for Okpay, I use them only with 3dice. But I've also had similar issues with them with certain bank cards, so I'm having to scale down my use of 3dice quite a bit these days.

    Good luck everyone!
     

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