- Joined
- Jun 5, 2006
- Location
- Edmonton Canada
Is there a casino contact/rep for USA Casino on the CM site? If so, can someone please let me know? My boyfriend has played with them for over a year and never had any problem until lately.
Currently he's having a frustrating/stupid/unbelievably ridiculous time withdrawing. He tried making a withdrawal last month, waited the (Playtech) 4 days for them to process, they sent him a mail that they've processed it - then a few days later, the amount is back in his casino account. He called them, they said blah blah blah, we had trouble with your withdrawal. So he makes the withdrawal again - waits ANOTHER 4 days, they send him the mail that it's been processed, three days later, it's back in his casino account again. He calls them again, etc etc etc.
To cut a long repetitious story short, they've reversed his withdrawal FIVE times with next to no explanation and without doing anything helpful - not only that, every time he tries to make the withdrawal again, they make him wait the 4 days, then a few more days and then stick it back in his account. Every time he calls, they give him a different story or excuse why his withdrawal didn't go through. He deposits using InstaDebit, he withdraws using InstaDebit, and he's made withdrawals before with no problem.
He's currently sending a mail to Playtech, but I'm hoping if there's a casino contact available that he can talk to. The customer service reps tell him something different every time he calls.
thanks!
Currently he's having a frustrating/stupid/unbelievably ridiculous time withdrawing. He tried making a withdrawal last month, waited the (Playtech) 4 days for them to process, they sent him a mail that they've processed it - then a few days later, the amount is back in his casino account. He called them, they said blah blah blah, we had trouble with your withdrawal. So he makes the withdrawal again - waits ANOTHER 4 days, they send him the mail that it's been processed, three days later, it's back in his casino account again. He calls them again, etc etc etc.
To cut a long repetitious story short, they've reversed his withdrawal FIVE times with next to no explanation and without doing anything helpful - not only that, every time he tries to make the withdrawal again, they make him wait the 4 days, then a few more days and then stick it back in his account. Every time he calls, they give him a different story or excuse why his withdrawal didn't go through. He deposits using InstaDebit, he withdraws using InstaDebit, and he's made withdrawals before with no problem.
He's currently sending a mail to Playtech, but I'm hoping if there's a casino contact available that he can talk to. The customer service reps tell him something different every time he calls.
thanks!