Uptown Aces debited my account twice

lelep

Dormant account
Joined
Apr 10, 2020
Location
Australia
On 4/4/2020 I made 5 x $200 deposits into my Uptown Aces account and the transactions all appeared on my bank statement on 6/4/2020. However, on the 10/4/2020 there were an additional 5 x $200 withdrawals from my account which I did not approve. I have tried contacting Uptown Aces online chat but keep getting disconnected, I emailed their support with screenshots of my bank transactions but they have not responded to my query. Instead I get an email this evening from their security that 5 x $200 charges were returned and I owe them $1000.00. They have closed my account and sent my details to a global database and told me that they would refer the issue to a collection agency. It is actually me who has been ripped off.
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Hi Lelep,

Can you please PM me your Uptown Aces username and we'll have a look.

kind regards,
Ms Sloto
 
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