Uptown Aces Chat Session - Bonus Spring Pack - Shoot me.

Deanna

Senior Member
Joined
Dec 1, 2011
Location
Ohio
This was the most frustrating chat session I’ve ever had. I used the first two coupon codes for the Spring Kick-off which worked fine - went to claim the free $100 chip and the code doesn't work. After 30 minutes in chat I now have a $100 bonus in my account with a 60x playthrough which is ridiculous. I felt like I was talking in circles. I haven't used the bonus yet, I'm trying to decide whether to wait on a "shift change" and talk to someone else. I was amazed when she kept saying the codes were not valid. So heads up, if these are promos you usually take they may not work for you and good luck trying to make em!

Please wait for a site operator to respond.
You are now chatting with 'Janelle'
ME: Good morning Janelle
Janelle: Welcome to our live chat service. My name is Janelle; how may I assist you today?
ME: the bonus code 100FREESPRING is not working
ME: I would like to redeem the $100 free chip
ME: from the kick-off bonus pack :)
Janelle: I can certainly check on that for you.
Janelle: Can you please hold while I look into your query?
ME: of course, thanks!
Janelle: I'm sorry for the delay. I'll be right with you.
Janelle: Thank you for holding.
Janelle: Can you confirm the exact code please?
ME: the code that you all have in your promotional message on the flash casino is 100FREESPRING
Janelle: These codes are not valid
ME: then they probably shouldn't be on your messages as free spin pack? the first two for depositing were valid
ME: i'm in the "message center" looking at the 3rd code and it says 100FREEPSRING
ME: I used the springcomes1 and springcomes2 and they were fine -
ME: I wonder if springcomes100 would work LOL
Janelle: Can you please hold while I look into your query?
ME: yes, thanks Janelle
Janelle: I will be with you shortly.
Janelle: Thank you for waiting. I'll be with you in just a moment.
Janelle: Thank you for holding.
Janelle: The code was FREE2017
Janelle: However, the code is expired.
ME: you may want to tell them to update the message center
ME: Janelle, this promo just started today, March 1
Janelle: In replacement of this I have give you $100 on your account
Janelle: The promotion started on the 1st of January
Janelle: You now have 100 on your account
Janelle: The playthrough is 60 times and max cashout of $500
ME: that will work, but I believe the promo is 30x not 60x
ME: Janelle, I don't know what promo you're looking at
Janelle: the promotion was actually 40 times. However this is the best playthrough available <- UM SERIOUSLY? Promotion was 40 but 60 is the best I can do???
ME: this is the new March promo "Uptown's Spring Kick-Off Bonus Pack"
ME: Offer expires March 15th
ME: Started today - March 1st.
ME: all bonuses with 30x playthrough, max cashout on the $100 chip is $500.
Janelle: The codes you have asked for do not exist
ME: Wow, this is amazing
ME: How can they not exist when I'm logged into Uptown Aces and i'm in the message center and the first two codes worked fine?
Janelle: The $100 free bonus given to you is an offer given as the codes you tried to claim is not valid
ME: all bonuses with 30x playthrough, max cashout on the $100 chip is $500.
Janelle: The codes you have asked for do not exist
Janelle: When did you receive this message?
ME: I am logged into the "message Center" in the actual casino right now, staring at the March promo Let Spring Begin
ME: I used the first two promo codes SPRINGCOMES1 - 150% bonus then SPRINGCOMES2 - 200% bonus - the 3rd should be 100FREESPRING for $100 free chip...can you not see the message center for the casino Uptown? I'm confused
ME: I have to step out of my office, I will have to come back a little later, thanks Janelle- I do think you should log into Uptown Aces and view the Spring Bonus Pack Promotion - if this code doesn't work for me it won't work for others today as well

So anyways....That's 30 minutes of my life I'll never get back LOL
 
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Deanna

Senior Member
Joined
Dec 1, 2011
Location
Ohio
They Fixed It

Ah, I just logged in and they had reversed the 60x playthrough $100 and when I tried the bonus code this time it worked. Someone somewhere had no idea what was going on but thankfully they got it fixed and I'm good to go to lose the free $100 at 40x instead of 60x!
 

Deanna

Senior Member
Joined
Dec 1, 2011
Location
Ohio
I DID IT!

Well!
After all that messing around and figuring I'd lose that $100 pretty quick - I just requested my payout of $500!

So I guess that 30 minutes was WORTH IT! Thanks Uptown!

It doesn't happen often (getting through 40x playthrough) but when it does, YAY!
 

shewoff

Senior Member
webby
mm1
Joined
May 13, 2015
Location
northeast
Good on ya, Deanna. UPTOWN has been a pretty good casino for me also.Nice to see other's winning there.A question out of context Deanna? Do you eat the Buck-Eyes chocolate candy there in Ohio?

I lived there for a while way back in the late 90's. And those Buck-Eyes are GREAT!:eat: I have never been able to find them anywhere else.Peace Out! Out Of The Mist! shewoff
 

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Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Good on ya, Deanna. UPTOWN has been a pretty good casino for me also.Nice to see other's winning there.A question out of context Deanna? Do you eat the Buck-Eyes chocolate candy there in Ohio?

I lived there for a while way back in the late 90's. And those Buck-Eyes are GREAT!:eat: I have never been able to find them anywhere else.Peace Out! Out Of The Mist! shewoff

I had to google, and I found several recipes however: Here's one,
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I love peanut butter, and they sound pretty easy, something like peanut butter cups.

Glad they sorted it for you Deanna, and a win is always sweeter on a free chip.
 

Deanna

Senior Member
Joined
Dec 1, 2011
Location
Ohio
Buckeyes are everywhere here. A little too rich for me but my husband could eat 30 at a time! Major peanut butter!
 

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