Uptown Aces/ BitCoin issue

[cappync]

Hey yall.

I have been using BitCoin to fund and make withdraws from my Uptown Aces (as well as other JPC affiliates). Until this week, it had been great and I thought that FINALLY, U.S. players had a way to both deposit and collect with ease.

-BUT-

I have a BitCoin withdraw delayed at the moment. I am being told it is a BitCoin issue and not something on their end. I don't see how it could be, since I am still able to buy, sell, and transfer BitCoin at the moment. Has anyone else been experienced delays?

I have been thru every withdraw option they have in that past... WU, cheque, PayMyCard... the list goes on... I thought that BitCoin might finally be the one we can count on. Here we go again

 

[labeled]

How long of a delay? I've had transactions take an hour or so but that's been the worst of it for me.

 

[cappync]

I submitted the request Saturday night. At what point do I PAB?

 

[gsx600]

Last summer I remember there was an issue with bitcoin but it only lasted a couple days. I received an email saying I could wait or choose another method to

withdraw. Did they offer you another withdraw method?

 

[cappync]

They have not offered alternate methods but it really wouldn't matter because the only other methods they offer to US players (Check and Bank Wire) my bank will reject. My bank temporarily froze my account last year over a bankwire from Sloto... my wife was PISSED. lol.

 

[ChrisNobles]

Exact same situation at Slotocash.

I am having the exact situation over at Slotocash. Was told the exact same thing you were by live support and also am wondering how the problem is "on the bitcoin end". Was told the same thing last week but ended up only being a day late.

I'll go one further, today there is a note in my cashier to the payment team on my request for courier cheque that says "process on the 7th" I learned from support that management also has put a 2500 max weekly payout for all payout methods combined...I was told by no less than 3 support reps that I could utilize each method once per week. Support didn't have an answer as to why the cap was placed on my account. Their website clearly says 5k per week. I have pm'd the rep and am waiting to hear. I'm fairly certain we'll get some answers soon.

 

[cappync]

Thanks for the reply. I am a bit worried about this, especially because of the transfer of blame to BitCoin. As if bitcoin is a single entity or company that has a customer support center...

 

[cappync]

By the way ChrisNobles... I saw that Fucaglong hit. Nice win! Congrats!!!

 

[ChrisNobles]

By the way ChrisNobles... I saw that Fucaglong hit. Nice win! Congrats!!!

Thanks. I appreciate it. It was a once in a lifetime hit. I have wondered what the odds were on that happening. 1 in X chance... Probably a pretty big number I'd say.

 

[cappync]

I had a similar hit. Got my balance up to 38K. I withdrew $2500 and starting playing with the balance and ended up losing ALL OF IT. I'll link the thread below.

Please, please don't be like me. Be patient and get it all out.



Link to win:
https://www.casinomeister.com/forums/threads/61883/?amp;p=736293

 

[lockinlove]

I am having the exact situation over at Slotocash. Was told the exact same thing you were by live support and also am wondering how the problem is "on the bitcoin end". Was told the same thing last week but ended up only being a day late.

I'll go one further, today there is a note in my cashier to the payment team on my request for courier cheque that says "process on the 7th" I learned from support that management also has put a 2500 max weekly payout for all payout methods combined...I was told by no less than 3 support reps that I could utilize each method once per week. Support didn't have an answer as to why the cap was placed on my account. Their website clearly says 5k per week. I have pm'd the rep and am waiting to hear. I'm fairly certain we'll get some answers soon.

Its like I told you in another thread, this casino will do absolutely anything in its power bordering on the rules to keep the money staring you in the face as long as possible.

They should really stop this its not really how an accredited casino should be acting

 

[Nightfly]

I have a BitCoin withdraw delayed at the moment. I am being told it is a BitCoin issue and not something on their end. I don't see how it could be, since I am still able to buy, sell, and transfer BitCoin at the moment. Has anyone else been experienced delays?

I have the same situation going on with Slotastic. Withdrew last Saturday with bitcoin and still being delayed. On the other hand I had a bitcoin withdrawal from Intertops processed today with no problem. Kind of unusual since both casinos are part of the JC Group.

 

[Deanna]

I had a bitcoin payout last week with Uptown. It should have been processed Friday, it was authorized for payout Friday morning but for some reason the actual payout didn't happen. It did get processed first thing Monday morning with no problem. I hope this isn't going to be an ongoing issue like every other one.

 

[Kelly Jo]

Issue with BTC? Impossible!

Bull$hit! By "...their end" they mean YOUR end...because they are shamelesly blowing smoke up your "end."

Bitcoin is nothing more than record of transactions . Each transaction is given it's own priviate key. That key is stored in your wallet and is specifically tied to YOU.
When you execute a new transaction, this creates a node of information that integrates itself to a blockchain. As a security measure, a chain of nodes that links your BTC to you is confirmed by individuals known as miners. The Blockchain standard is six confirmations to ensure the transaction is safe. Each confirmation averages 10 minutes. Now, this average time fluxuates with the value of BTC, but at it's highest value, the entire confirmation process averaged 24 hours in the most extreme cases.

ISSUES WITH BITCOIN TRANSACTIONS ARE IMPOSSIBLE. BTC is just a recorded transaction. Period.

If there is a transaction of a payment to you, there is a private key. You can use that key like a US Postal Tracker number.
Simply go to this site (or some other tracker site) and imput your transaction info in the search field.

You do not have permission to view link Log in or register now.

 

[ChrisNobles]

I had a bitcoin payout last week with Uptown. It should have been processed Friday, it was authorized for payout Friday morning but for some reason the actual payout didn't happen. It did get processed first thing Monday morning with no problem. I hope this isn't going to be an ongoing issue like every other one.

Mine from last week followed the same schedule as yours. I received the authorization email and should have received Weds. the 26th and itarrived Early A. M. Thursday. Status showed that the payout was "in progress" for 10, 12 hours. Funny thing was I requested a courier cheque the day after I made my btc request and I actually received it before my btc.

 

[cappync]

I told them it sounded fishy and yet they continue to blame BitCoin. It's literally like them blaming "Pesos" or "computers". It just doesn't make sense. This is the email response from their VIP rep...

"We appreciate your patronage and I want to assure you that it is never the intent of Uptown Aces to play games with, or to deceive our customers.

Your withdrawal is not under review but remains in pending until we receive and update from BitCoin to process.

I once again crave your indulgence and your patience as we await a resolution from BitCoin. I will certainly follow-up on the process, and contact you personally as soon as an update is received.

I trust I have been able to allay your misgivings and look forward to your continued support.

Regards,
Dahlia"

 

[cj1990]

I wonder if these delays are due to the fact that Bitcoin just hit over 1k and has been steadily rising. Maybe they are worried they will end up paying out too much BTC only to have it skyrocket later on and then they will end up loosing free money.

The massive price fluctuations are the cost of doing business. IMO

 

[Kelly Jo]

I wonder if these delays are due to the fact that Bitcoin just hit over 1k and has been steadily rising. Maybe they are worried they will end up paying out too much BTC only to have it skyrocket later on and then they will end up loosing free money.

The massive price fluctuations are the cost of doing business. IMO

The casino owe's him in USD. He should get an amount of bitcoin equal to the amount of USD owed him. If they are going to pay him from their wallet, the time to do that would be now because the value is so high.

 

[cpdnd31]

i know that this weekend there was a major botcoin wallet that was having issues. i sent a transaction and it took over 3 hours and according to other people ive spoken too i was lucky some of theirs were in limbo for a couple of days. Ask them for the botcoin transaction info then go to blockchain and put the info in. It should show how many confirmations and whats going on. if they cant give you the info that means they never made the transaction.

 

[ChrisNobles]

I told them it sounded fishy and yet they continue to blame BitCoin. It's literally like them blaming "Pesos" or "computers". It just doesn't make sense. This is the email response from their VIP rep...

"We appreciate your patronage and I want to assure you that it is never the intent of Uptown Aces to play games with, or to deceive our customers.

Your withdrawal is not under review but remains in pending until we receive and update from BitCoin to process.

I once again crave your indulgence and your patience as we await a resolution from BitCoin. I will certainly follow-up on the process, and contact you personally as soon as an update is received.

I trust I have been able to allay your misgivings and look forward to your continued support.

Regards,
Dahlia"

Heres an exert from my chat with support on the issue....I have taken the agents name out because they were super-nice and Im pretty they was just doing what the boss said do. Idk. I thought maybe i would have heard from the I rep by now but nothing yet. My favorite part is the "this is just for payouts" entry..

2/1/2017 Chat Window
Support: There was a delay with Bitcoin payouts
ChrisNobles11: Another one?
Support: An issue with Bitcoin
Support: Nothing we can do
Support: Should be released this week
ChrisNobles11: Really...Funny..I have been transacting with bitcoin all day and havent had any problems.
Support: This is just for payouts
ChrisNobles11: I seee. So you are certain that my bitcoin payout is not going today?
Support: The update provided by Bitcoin stated this week
ChrisNobles11: Alright. thanks again for your help. I really appreciate it. Have a nice evening.

 

[cappync]

Woke up this morning... nothing. This is starting to look pretty shady. I hope the Sloto rep comes on today to provide some sort of explanation. I expect better from an accredited casino.

 

[ChrisNobles]

Woke up this morning... nothing. This is starting to look pretty shady. I hope the Sloto rep comes on today to provide some sort of explanation. I expect better from an accredited casino.

Ditto.

 

[Redbush54]

Did anyone notify the Sloto rep of this thread?

 

[ChrisNobles]

Did anyone notify the Sloto rep of this thread?

I have sent 2 pm's to their rep. The first was sent on 1-19 asking for assistance in perhaps getting my wd amount increased. No response at all. The second pm was sent yesterday regarding asking for assistance with the problem for which this thread is about.However, I did not mention this thread in my last pm because the pm preceded my discovering this thread.No response as of yet. I also sent Bryan a pm on 1-20 asking for advice, direction, or help on getting my withdraw limit increased but nothing from him either to this point. Although, that was around the time of the CM awards which I am sure is no small undertaking and had him swamped. I will send Ms Sloto another pm with a link to this thread with an attention getting subject line.

Im wondering if maybe they are waiting on revenue from losses to pay the few winners? idk.

Official notification of this thread sent to rep. with link.

 

[Nightfly]

I contacted Slotastic support regarding my bitcoin withdrawal from Jan.29th. Now they're telling me the delay is due to heavy processing on their end. Yesterday I was told it's a bitcoin issue. Never had a problem with this casino group until now. They mentioned that they should be caught up in a couple more business days.