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Uptown Aces/ BitCoin issue

Discussion in 'America the Beautiful' started by cappync, Feb 2, 2017.

    Feb 2, 2017
  1. cappync

    cappync Experienced Member

    Occupation:
    Project Manager
    Location:
    Durham, NC
    Hey yall.

    I have been using BitCoin to fund and make withdraws from my Uptown Aces (as well as other JPC affiliates). Until this week, it had been great and I thought that FINALLY, U.S. players had a way to both deposit and collect with ease.

    -BUT-

    I have a BitCoin withdraw delayed at the moment. I am being told it is a BitCoin issue and not something on their end. I don't see how it could be, since I am still able to buy, sell, and transfer BitCoin at the moment. Has anyone else been experienced delays?

    I have been thru every withdraw option they have in that past... WU, cheque, PayMyCard... the list goes on... I thought that BitCoin might finally be the one we can count on. Here we go again:(:(:(
     
  2. Feb 2, 2017
  3. labeled

    labeled Senior Member

    Occupation:
    na
    Location:
    Land of the "free"
    How long of a delay? I've had transactions take an hour or so but that's been the worst of it for me.
     
  4. Feb 2, 2017
  5. cappync

    cappync Experienced Member

    Occupation:
    Project Manager
    Location:
    Durham, NC
    I submitted the request Saturday night. At what point do I PAB?
     
  6. Feb 2, 2017
  7. gsx600

    gsx600 Senior Member

    Occupation:
    business owner
    Location:
    vermont
    Last summer I remember there was an issue with bitcoin but it only lasted a couple days. I received an email saying I could wait or choose another method to

    withdraw. Did they offer you another withdraw method?
     
  8. Feb 2, 2017
  9. cappync

    cappync Experienced Member

    Occupation:
    Project Manager
    Location:
    Durham, NC
    They have not offered alternate methods but it really wouldn't matter because the only other methods they offer to US players (Check and Bank Wire) my bank will reject. My bank temporarily froze my account last year over a bankwire from Sloto... my wife was PISSED. lol.
     
  10. Feb 2, 2017
  11. ChrisNobles

    ChrisNobles Experienced Member PABaccred

    Occupation:
    National Account Manager for a telecom hardware br
    Location:
    United States
    Exact same situation at Slotocash.

    I am having the exact situation over at Slotocash. Was told the exact same thing you were by live support and also am wondering how the problem is "on the bitcoin end". Was told the same thing last week but ended up only being a day late.

    I'll go one further, today there is a note in my cashier to the payment team on my request for courier cheque that says "process on the 7th" I learned from support that management also has put a 2500 max weekly payout for all payout methods combined...I was told by no less than 3 support reps that I could utilize each method once per week. Support didn't have an answer as to why the cap was placed on my account. Their website clearly says 5k per week. I have pm'd the rep and am waiting to hear. I'm fairly certain we'll get some answers soon.
     
  12. Feb 2, 2017
  13. cappync

    cappync Experienced Member

    Occupation:
    Project Manager
    Location:
    Durham, NC
    Thanks for the reply. I am a bit worried about this, especially because of the transfer of blame to BitCoin. As if bitcoin is a single entity or company that has a customer support center...
     
  14. Feb 2, 2017
  15. cappync

    cappync Experienced Member

    Occupation:
    Project Manager
    Location:
    Durham, NC
    By the way ChrisNobles... I saw that Fucaglong hit. Nice win! Congrats!!!
     
  16. Feb 2, 2017
  17. ChrisNobles

    ChrisNobles Experienced Member PABaccred

    Occupation:
    National Account Manager for a telecom hardware br
    Location:
    United States
    Thanks. I appreciate it. It was a once in a lifetime hit. I have wondered what the odds were on that happening. 1 in X chance... Probably a pretty big number I'd say.
     
  18. Feb 2, 2017
  19. cappync

    cappync Experienced Member

    Occupation:
    Project Manager
    Location:
    Durham, NC
  20. Feb 2, 2017
  21. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Its like I told you in another thread, this casino will do absolutely anything in its power bordering on the rules to keep the money staring you in the face as long as possible.

    They should really stop this its not really how an accredited casino should be acting
     
  22. Feb 2, 2017
  23. Nightfly

    Nightfly Experienced Member

    Occupation:
    Disabled
    Location:
    Somewhere USA
    I have the same situation going on with Slotastic. Withdrew last Saturday with bitcoin and still being delayed. On the other hand I had a bitcoin withdrawal from Intertops processed today with no problem. Kind of unusual since both casinos are part of the JC Group.
     
  24. Feb 2, 2017
  25. Deanna

    Deanna Senior Member

    Occupation:
    Administrative
    Location:
    Ohio
    I had a bitcoin payout last week with Uptown. It should have been processed Friday, it was authorized for payout Friday morning but for some reason the actual payout didn't happen. It did get processed first thing Monday morning with no problem. I hope this isn't going to be an ongoing issue like every other one.
     
  26. Feb 2, 2017
  27. Kelly Jo

    Kelly Jo Senior Member MM

    Occupation:
    painter
    Location:
    United States
    Issue with BTC? Impossible!

    Bull$hit! By "...their end" they mean YOUR end...because they are shamelesly blowing smoke up your "end."

    Bitcoin is nothing more than record of transactions . Each transaction is given it's own priviate key. That key is stored in your wallet and is specifically tied to YOU.
    When you execute a new transaction, this creates a node of information that integrates itself to a blockchain. As a security measure, a chain of nodes that links your BTC to you is confirmed by individuals known as miners. The Blockchain standard is six confirmations to ensure the transaction is safe. Each confirmation averages 10 minutes. Now, this average time fluxuates with the value of BTC, but at it's highest value, the entire confirmation process averaged 24 hours in the most extreme cases.

    ISSUES WITH BITCOIN TRANSACTIONS ARE IMPOSSIBLE. BTC is just a recorded transaction. Period.

    If there is a transaction of a payment to you, there is a private key. You can use that key like a US Postal Tracker number.
    Simply go to this site (or some other tracker site) and imput your transaction info in the search field.
    You must register/login in order to see the link.
     
  28. Feb 2, 2017
  29. ChrisNobles

    ChrisNobles Experienced Member PABaccred

    Occupation:
    National Account Manager for a telecom hardware br
    Location:
    United States
    Mine from last week followed the same schedule as yours. I received the authorization email and should have received Weds. the 26th and itarrived Early A. M. Thursday. Status showed that the payout was "in progress" for 10, 12 hours. Funny thing was I requested a courier cheque the day after I made my btc request and I actually received it before my btc.
     
  30. Feb 2, 2017
  31. cappync

    cappync Experienced Member

    Occupation:
    Project Manager
    Location:
    Durham, NC
    I told them it sounded fishy and yet they continue to blame BitCoin. It's literally like them blaming "Pesos" or "computers". It just doesn't make sense. This is the email response from their VIP rep...

    "We appreciate your patronage and I want to assure you that it is never the intent of Uptown Aces to play games with, or to deceive our customers.

    Your withdrawal is not under review but remains in pending until we receive and update from BitCoin to process.

    I once again crave your indulgence and your patience as we await a resolution from BitCoin. I will certainly follow-up on the process, and contact you personally as soon as an update is received.

    I trust I have been able to allay your misgivings and look forward to your continued support.

    Regards,
    Dahlia"
     
  32. Feb 3, 2017
  33. cj1990

    cj1990 Experienced Member webby PABnonaccred

    Occupation:
    Sysadmin
    Location:
    USA
    I wonder if these delays are due to the fact that Bitcoin just hit over 1k and has been steadily rising. Maybe they are worried they will end up paying out too much BTC only to have it skyrocket later on and then they will end up loosing free money.

    The massive price fluctuations are the cost of doing business. IMO
     
  34. Feb 3, 2017
  35. Kelly Jo

    Kelly Jo Senior Member MM

    Occupation:
    painter
    Location:
    United States

    The casino owe's him in USD. He should get an amount of bitcoin equal to the amount of USD owed him. If they are going to pay him from their wallet, the time to do that would be now because the value is so high.
     
  36. Feb 3, 2017
  37. cpdnd31

    cpdnd31 Ueber Meister CAG webmeister

    Occupation:
    -
    Location:
    where the taxes are the highest
    i know that this weekend there was a major botcoin wallet that was having issues. i sent a transaction and it took over 3 hours and according to other people ive spoken too i was lucky some of theirs were in limbo for a couple of days. Ask them for the botcoin transaction info then go to blockchain and put the info in. It should show how many confirmations and whats going on. if they cant give you the info that means they never made the transaction.
     
  38. Feb 3, 2017
  39. ChrisNobles

    ChrisNobles Experienced Member PABaccred

    Occupation:
    National Account Manager for a telecom hardware br
    Location:
    United States
    Heres an exert from my chat with support on the issue....I have taken the agents name out because they were super-nice and Im pretty they was just doing what the boss said do. Idk. I thought maybe i would have heard from the I rep by now but nothing yet. My favorite part is the "this is just for payouts" entry..

    2/1/2017 Chat Window
    Support: There was a delay with Bitcoin payouts
    ChrisNobles11: Another one?
    Support: An issue with Bitcoin
    Support: Nothing we can do
    Support: Should be released this week
    ChrisNobles11: Really...Funny..I have been transacting with bitcoin all day and havent had any problems.
    Support: This is just for payouts
    ChrisNobles11: I seee.:lolup: So you are certain that my bitcoin payout is not going today?
    Support: The update provided by Bitcoin stated this week
    ChrisNobles11: Alright. thanks again for your help. I really appreciate it. Have a nice evening.
     

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