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updating personal info.. Documents requested?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Chipeez, Dec 4, 2006.

    Dec 4, 2006
  1. Chipeez

    Chipeez Wannabee SuperMan webmeister

    Hi all..

    I just want to hear what you think of the following..

    I recently moved and I thought I'd update casinos I play at.. This is a part of reply I got back..

    I think it's a bit strange that I have to prove (with a LOT of documents) that I've moved.. I don't really like sending documents at all, but I can imaging they would ask this IF I ever cashed out..

    But why ask now? I didn't have to send documents when I signed up with my previous adres, right???

    I'm just curious what your thoughts are..

    (at this moment I'm just not going to play here..)
  2. Dec 5, 2006
  3. Macgyver

    Macgyver Dormant account PABnononaccred

    North Carolina
    I would think that they simply want to make sure that no one has hacked your account and changed the personal details to steal your money.

    If you don't use credit cards for deposits, don't send them copies.

    Also, black out account and driver's license numbers if you send them those documents. All they need is to confirm that the address matches up with what you changed it to. :thumbsup:
    1 person likes this.
  4. Dec 5, 2006
  5. Chipeez

    Chipeez Wannabee SuperMan webmeister

    Thanks Macgyver for your thoughts..

    I noticed casinos reacting very different on my request to change details.. Some changed it without any problems.. Some want one document, others a lot of documents..

    They funniest response I've had was that

    When I send them a reply that my winnings where paid to neteller, they said something like


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