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updates micro gaming

Discussion in 'Casino Complaints - Non-Bonus Issues' started by steveyboy, Apr 16, 2016.

    Apr 16, 2016
  1. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    hi on Thursday games would not download on 32 red I have uninstalled and reinstalled 4/5 times even turned anti virus off,some games load some do not ,spoke to 32 red on chat to-day Saturday and was informed micro gaming are updateing for the u k market,two days and still not working yet when I go on casino rewards all there game are working no problem,any one else having this problem or am I being told porkies by 32 red chat.
     
  2. Apr 16, 2016
  3. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    Hi no the mrs down loaded today & yes its to do with the auto play thingy , being set at 100 spins , also theres a problem with dish of the day this no longer shows up. but games are fine.
     
    1 person likes this.
  4. Apr 17, 2016
  5. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    now sunday afternoon still no play what is the problem with micro gaming
     
  6. Apr 17, 2016
  7. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    which windows you using ? im on windows 10 ?
     
  8. Apr 17, 2016
  9. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    windows 7 never had a problem and all micro games on casino rewards are playing normally,just e-mailed mark at 32 red as getting nowhere with live chat.
     
  10. Apr 17, 2016
  11. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    Seems strange, not sure stevey i know i couldn't log in last night late for some reason & missed out on the match.
     
  12. Apr 17, 2016
  13. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    the match shows up on mine and the games and tourneys do not,games I do not play do weird or what getting a bit pissed off with micro to say the least and the lack of info from 32 red is abysmal.
     
  14. Apr 17, 2016
  15. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    :confused: Not sure what is going on then.

    I deposited and played for a couple of hours last night @ 32 Red (Download Client) all games loaded and spun fine, just the occasional lengthy/laggy spin but nothing major.

    Running Win7 (won't upgrade to 10 even tho free)

    Games I've been playing for years (EG: Thunderstruck) were having to re-download but didn't use auto play at all so didn't notice any changes (apart from the usual tin foil reduced RTP again :rolleyes:)
     
  16. Apr 17, 2016
  17. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    tried windows 10 did not like uninstalled it,it let me deposit in the hit man tourney but will not let me play I am just slipping back,very frustrateing still awaiting responses from 32 red.and on the 11/4/16 I got e-mail from 32red vip rep that micro gaming were going to refund buy ins from issue with last tourney immortal romance which had loads of problems,not noticed any refunds yet!
     
  18. Apr 18, 2016
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I noticed the upgrades, and have seen and used the new UK specific autoplay. I have not had trouble loading the games at 32Red, including the Hitman tournament. I am also on Win 7.

    However, I DID manage to break Tomb Raider II at Golden Reef after the UK specific update had rolled out. I used the UK specific autoplay, and hit the last passport on the very first spin of the session. The game went to the bonus screen, but when I clicked the first treasure icon, the game froze, and froze absolutely solid. Microgaming are now looking into it. I have NEVER seen this before in over 10 years of playing Microgaming, but did have a game freeze once with an RTG casino.

    This was a true freeze of Tomb Raider, not a local corruption, because I tried on my laptop, and CR tried on my account from their end, the game was definitely frozen on the server. I presume the server received an unexpected instruction from an updating MGS client when I hit the bonus round from the new UK configuration, and it caused the game to crash because the server could not cope and preserve or update to a working game state.

    Those who now can't load the Hitman tournament may have crashed it server side through a similar process, maybe hitting the hitman bonus on their first spin of the new autoplay.

    There IS a bug in the tournament autoplay in that it stops "due to autoplay settings" after a small number of spins. It seems to be using a "stop when xxxx lost" rather than a number of spins, and these are not settings that are available for the user to set as tournament autoplay starts automatically, rather than presenting a settings screen.

    As a temporary measure, those who just can't load it should try the "instant casino" from the 32Red website, this is no longer the outdated "thumper" casino, but is effectively a web version of the download client, and it INCLUDES TOURNAMENTS, and the 32Red 20K is one of the tournaments that can be played in Flash. I even did this for a while when a previous tournament wouldn't work in the download client.

    It's worth trying in case Microgaming can't fix this in time for people to have enough time to achieve the best position. I can see a few people progressing on the leaderboard, so clearly some people are not having these problems, and I am only having the trouble with the autoplay stopping every few spins.
     
    2 people like this.
  20. Apr 18, 2016
  21. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    stii not working just asked for update from Claire at 32 red,will try flash casino see if that works though.
     
  22. Apr 18, 2016
  23. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    at last it works on flash casino now playing,you would have thought by now that 32 red would have told me ther service is going down.
     

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