Unrealistic Expectation

SHOWEOFF

Dormant account
I had a situation with a casino reguarding loyalty points.

I felt that i had been shorted. I contacted the casino told them of my concerns and they assured me that i had been credited accuratley. But i knew that what i had deposited that weekend and the 3 big jp wins that i had won and then manage to loose and win back and lost and won etc.. etc.. that i was still short loyalty points. Finally getting nowhere i asked to view my game logs and that i would do my own calculation. I was told this was impossible and they could not produce my game logs. In the next breath they offered me a special deposit bonus that i was now eligible for..
My reply was that i had been issued all the deposit bonus offered and advertised. Well this bonus is special one not advertised. I told them i didnt want the bonus i wanted access to my game logs. I wasnt looking for any freebies nor am i a bonus abuser or sore looser. But that i feel as if im being cheated out of loyalty points for which i earned and paid for.

Im struggling with the notion of refusing my bank charges. Am I the one being unreasonable. Shouldnt I have access to these player logs? And to offer me an unadvertised deposit bonus insulted me. And sent up more red flags. So my question is do you think that i should refused the bank charges on the grounds of the casinos inability to provide me with my game logs.
 

chuchu59

gambling addict
PABnonaccred
CAG
Frankly,I dont understand what you are talking about at all. Can you be more specific?
 

SHOWEOFF

Dormant account
chuchu59 said:
Frankly,I dont understand what you are talking about at all. Can you be more specific?
if a casino couldnt provide you with a game history or game logs that shows your wagers and you felt or KNEW your credits should be more than what you have would you not pay the casino?
 

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