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Unreachable support at Gala International?

Discussion in 'Online Casino and Poker Complaints - old section' started by Embalu, Dec 27, 2004.

    Dec 27, 2004
  1. Embalu

    Embalu Full Member

    Location:
    Hungary
    I tried to contact the support of Gala International Casino (Boss Media). I sent e-mails to all three addresses (support@galainternational.com, This email is not visible to you., This email is not visible to you.), but all of my mails were undelivered and returned. Any ideas about what is going on?
     
  2. Dec 27, 2004
  3. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    try This email is not visible to you.
     
  4. Dec 27, 2004
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    There seems to be a problem with this casino. I was contacted last week from a webmaster who is having difficulty getting a response form them. I'm having the same bad luck.

    This will be escalated this week.
     
  6. Dec 27, 2004
  7. mucullus

    mucullus Experienced Member

    Location:
    Germany
    Do not most Boss Media/Webdollar casinos share the same outsourced support? At least the toll free numbers at their homepage are the same as with every Boss Media so you could try to call them.
     
  8. Dec 27, 2004
  9. thesmiler

    thesmiler Dormant account

    Location:
    Germany
    Yes, but if you phone them and they can't resolve the issue, they tell you to e-mail the manager and give you the This email is not visible to you. address, which is bouncing.
     
  10. Dec 27, 2004
  11. Lukas85

    Lukas85 Dormant account

    exactely the same goes for their flash casino You must register/login in order to see the link.

    no answer on several mails within the last 2 weeks...
     
  12. Dec 28, 2004
  13. Embalu

    Embalu Full Member

    Location:
    Hungary
    In summary:

    1. I received an e-mail about a 100% match bonus offer.
    2. I made a deposit but I've not received the bonus.
    3. I tried to contact the support but they're unreachable...

    The phone numbers are toll free only if you call them from the given countries. I prefer e-mail rather than an international phone call.
     
  14. Dec 28, 2004
  15. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    I got that email, made the deposit and got the bonus (and won :D ). Hope alls ok with Gala because I play there often and have never had a problem with them. Are they not registered in safer than safe Gibralta? Ill wait before playing there just in case there is an issue but I cant see Gala folding :eek:

    Edit.. Just called their support on the uk number (0800 9012 993) and worked fine, asked if there were any problems with Gala Int. and he said no :thumbsup:
     
    Last edited: Dec 28, 2004
  16. Dec 28, 2004
  17. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    My e-mails to Gala support were bounced back by their spam filter after a week or so. Telephone is the only way to get through.
     
  18. Dec 30, 2004
  19. sirius

    sirius Senior Member

    Location:
    UK
    I can't get the bonus added. I'm getting the runaround.

    If you go to You must register/login in order to see the link. and click the galacasino link (the third graphic, bottom right) it will show it runs two casinos. If you click the 'contact us' link it will give you more contact details and although it says the support number is for all galainteractive sites, they don't know much about galainternational at all and some haven't heard of it when you call up (a link to it is on the bottom left of the galacasino.co.uk homepage)! If you call them, they only have the customer database for the non-bossmedia casino.

    The promotion was sent by galainteractive but there is no way to get back to them. The bossmedia support have no record of the promotion now it has expired. They say I need to contact the casino manager with email but I haven't been able to.

    The Gala Interactive division was sold by Gala last year to St Minver on 27th September. It's impossible to contact the casino manager and the Boss Media support don't know who it is and can only contact the manager the same way as the player. The email doesn't work for me or I'm not getting replies.

    I don't know when the new company have to report their earnings but it looks like they sent the offer to solicit lots of deposits. The reason I say this is that the offer didn't even specify a maximum deposit (although I think you can't deposit more than 500 per transaction). In fact the maximum was set to 250 which must have caused problems for some people who deposited the max 500 and didn't get the bonus. I deposited less than 250 so it shouldn't have been a problem. The strange thing is that I heard of people on other boards not receiving the email but still getting the bonus automatically on their deposit. Gala Interactive obviously used a mailing list to send the offer out but they don't want to add the promised bonus to some accounts.

     
    Last edited: Dec 30, 2004
  20. Dec 30, 2004
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This is what I'm beginning to think. This doesn't look good - and I'm getting quite miffed.
     
  22. Jan 3, 2005
  23. SomeOtherSucker

    SomeOtherSucker Dormant account

    Occupation:
    director
    Location:
    london
    I didn't get it automatically, rang up (at the time) and was told the maximum was 200, which was added.

    There used to be 2 sets of numbers, the boss support and the gala support, the second of which were helpfull, but the numbers are now gone.

    All seems a bit dubious to me.
     
  24. Jan 3, 2005
  25. Embalu

    Embalu Full Member

    Location:
    Hungary
    They didn't specify the max. bonus in the e-mail, so I think it is unfair if they don't give the 100% if the deposit amount is more than Ł250.
     
  26. Jan 4, 2005
  27. sirius

    sirius Senior Member

    Location:
    UK
    Who was it you rang to get the bonus (Boss or Gala)? Were the numbers for Gala on the galainternational site (I found a number on the galacasino.co.uk site but they haven't helped)? I noticed the numbers changed at galainternational but thought all of them were for Boss, anyway.

    Those who got the bonus automatically had a bonus transaction code in their deposit history which states the maximum as 250 but it wasn't mentioned anywhere. I deposited less than that.
     
  28. Jan 6, 2005
  29. Willard

    Willard Dormant account

    Location:
    Sydney, Australia
    2 days ago I signed up at gala and emailed them with some questions about their 100% sign up bonus.
    I had no problems whatsoever with the customer support, which promptly responded from this address.

    This email is not visible to you.

    I was also told that if you live in the usa, canada, china or gibralta then you are not eligible for the bonus.

    Cheers.
     
  30. Jan 10, 2005
  31. Embalu

    Embalu Full Member

    Location:
    Hungary
    Bryan, do you have any news?
     
  32. Jan 11, 2005
  33. SomeOtherSucker

    SomeOtherSucker Dormant account

    Occupation:
    director
    Location:
    london

    it was boss I think (the number from the website), they didn't have a full clue.
     
  34. Jan 11, 2005
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I would recommend to stay clear of this group. Unanswered/bounced emails. Clueless support. Aloof attitude towards public complaints. Not an indicator of a casino that has its act together.
     
  36. Jan 11, 2005
  37. arbster

    arbster Dormant account

    Location:
    UK
    Stopping short of a full 'rogeuing'?
     
  38. Jan 12, 2005
  39. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    Couple of their landbased casinos stink as well.I ain't suprised they seem dodgy :rolleyes:
     

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