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Unibet top class handling of bug

Discussion in 'Online Casinos' started by aceking123, Nov 20, 2015.

    Nov 20, 2015
  1. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    Hi guys thought i would give a shout out to what i would consider a Top class outfit .

    I've been a member at ( Unibet ) for god knows how long ( 9years + )always been paid promptly never really had any issues other than silly things.

    So i've been trying out a couple of apps this year , i tried one at redbet & just tried out Unibet app aswell been switching from pc to mobile a few times as the old eyes can't take to much mobile play , anyways on with why this company deserves a nice thread about them , after playing both app & pc i managed to hit a nice little streak & had won a fair sum of moneys over last two weeks or so , all paid without any problems, spoke with Alex today from accounting as i had been using points or what i thought was points via my mobile with deposits made as well .

    Turns out from what i gather these don't seem to be play points you can use them to play, though to be honest i haven't bothered to read up on what they do other than if you click them they buy you free spins on what game your playing.

    Anyway it turns out i had a rather lot of them & there was a bug in there system i've been mixing things with bets & got lucky a fair few times also using these points.

    Alex from accounting called me today & enlighten me firstly with congrats for the wins & to inform there was in fact there was a bug in the system to which has now been fixed on my account ( removed ).

    So my lucky streak may have had something to do with the bug apparently either way i had made deposits on my mobile too.

    i must say that Unibet honored there payouts from my play & have said to keep those winnings from the bug

    i thought it would making a refreshing change to here that Not all these casinos are out too truly shaft there players & indeed there are still some great casinos like Unibet who do have some morals & integrity for there long standing players'

    As you guys here are aware all we hear about mainly is how some casinos just shaft there players or broken conditions or some ( FU ) clause

    I Would like to Thank Unibet for firstly them paying me without asking for funds back & secondly being a upstanding Casino

    Top Notch Unibet !!!!

    A VERY BIG Thank You :thumbsup::thumbsup:
     
    11 people like this.
  2. Nov 20, 2015
  3. ginzink

    ginzink Non-Gambler

    Occupation:
    Student
    Location:
    Norway
    Unibet realy is a grest casino! If i were to win big i hope it will be there as i would be guaranteed no bs. The only ting i dont like is that i get no bonuses. My friend who barely play there get alot of bonuses.
    Contacted their rep who said all players should get at least one each month. All i got were for odds. After that i instead have not got any bonus and no explanation from the rep...
    I still play there though because the seem to treat players as customers and not dumb donators
     
    1 person likes this.
  4. Nov 23, 2015
  5. UnibetSam

    UnibetSam Dormant account

    Occupation:
    Casino Marketing Manager
    Location:
    London
    Hey, thanks for the positive feedback.

    Just to clarify there was a bug in our Spin City app that was crediting tokens to mrjones every second.

    It was only one player affected and the problem was rectified as soon as we spotted it, but as it was our problem - we stand by the pay-outs.

    Giznik, I explained the reason you are excluded from our bonus campaigns in our discussion via PM - drop me another message if you need any further clarification.
     
    3 people like this.
  6. Nov 23, 2015
  7. Jono777

    Jono777 Senior Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    My turn next for the glitch :p share and share alike

    Joking aside, great to read some positivity!!! and although an infrequent depositor, I appreciate the odd offer you guys are sending me with possibly the best and most realistic WR on the internet!!! :thumbsup::thumbsup:
     
    1 person likes this.

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