Unibet - So Generous!

itsover2014

Full Member
Joined
Sep 28, 2014
Location
United Kingdom
Hi All,

Just a quick post.

Lost around £500 at Unibet today with literally no playtime, so sent them an email and asked for a bonus. I only really do this if my playtime is non existent.

They replied, and gave me a very generous £3!

The generosity!

Think I will be closing my account, I would rather they had said no!

Thoughts? Am I just being greedy? I thought it was insulting to be honest!
 
Unibet is reviewed at Casinomeister. It is an CM Accredited, vetted, and highly recommend casino listed at our site.

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
That's pretty bad. At least a fiver would be quite low, a tenner 'ok', but three quid :what:

Could have been worse, mind. You know they really despise you when they wheel out the 10 Starburst spins :eek:
 

incrediblestuff

SearchingForTheHolyGrail!
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Mostly the Netherlands
That's kind of typical for Unibet, although they do sometimes surprise you, but you'd have to be lucky and that means the right person in support is reading and judging :)
I often felt a bit neglected there too, and have received similar freebies..never really a reason to consider closing my account for though, but once in a while i just contact a rep here, and tell them how i feel about 'my rewards' which mostly would have a decent comp, or some extra free spins as result!

This is quite common with the bigger bookies and Casino's..and of those Unibet is definitely he best: everything else there is top notch :thumbsup:
So, perhaps worth a shot...
 

Jono777

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With those sort of deposit sizes / totals in one day I'd speak to some of the reps maybe on here if its a regular / semi-regular thing you can afford to do.

Not suggesting any particular casinos but there are a good few out there (accredited) who would give you cash back deals (educated guess around the 10-15% range wager free) Also maybe some VIP bonuses with low wagering (again around 10xB range)
 

Supababe

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For some strange reason i really like playing a unibet but rarely get any casino based promos...even rarer are 'bonus offers' in the account tab.

Ive had some good runs in the past but have also lost big chunks like the OP has....at other casinos you might get a consolation £5 or some 'extra spins etc' but Unibet are stingy (to me anyhow...)

Withdrawals are very fast (to be fair)
 

KasinoKing

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Lost around £500 at Unibet today with literally no playtime, so sent them an email and asked for a bonus. I only really do this if my playtime is non existent.
They replied, and gave me a very generous £3!

Thoughts? Am I just being greedy? I thought it was insulting to be honest!
I agree - that is a total insult :eek:
I hope you vote with your wallet and take your business elsewhere.

KK
 

Mouche12

Kitty Lover
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Jul 25, 2007
Location
Amsterdam
A few weeks ago I deposited and lost $500 at Guts. Went to live chat the next day and asked for some spins and received a $20 bonus. But I did deposit A LOT some 3-4 years ago so I am a long-standing customer, although most of my deposits go to VS nowadays.
 

pinnit2014

Meister Member
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mm1
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Dec 13, 2014
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Glasgow and Home - N Ireland
It’s the same with their sister, Maria casino. Regular player and on birthday I was given 5 free spins.

Can’t remember last time I got an offer- I’m not a freebie tart (not that much!) but I like to feel a incy bit valued by casinos.

Good casinos but tight as a ducks proverbial for perks
 

4048

Experienced Member
Joined
Jul 20, 2017
Location
Malta
3€ is just a slap in the face, how did the CS agent think that was a good call?

When I used to work CS with had a rule that bonuses should be as close to 10% as possible to total deposits. This included bonuses from promotions, but we were allowed to make the calls ourselves. For example if a player used to pick up a lot of bonuses from promos and therefore had a high bonus % I was allowed to give 10-20% of recent deposits if the last bonus had been long ago.

Another rule we had was that 10€ was the minimum bonus to give. This meant we wanted at least 100€ in deposits, but that shouldn't be too difficult to achieve. We ended up breaking this rule quite a lot anyway, giving 5€ here and there.

I remember getting the 10 Starburst treatment myself, and have actually been thinking that most casinos I play at are far less generous than I myself used to be.

Got 150€ bonus without asking from Stargames on my birthday recently which was a nice surprise.
 

itsover2014

Full Member
Joined
Sep 28, 2014
Location
United Kingdom
Thanks for the responses all. Glad I am not the only one who thought this.

The rep has given me some spins which is nice of them, and they did not have to do. I will leave it there but it has given me something to think about when depositing in future..
 

Harry_BKK

Dormant account
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Dec 18, 2014
Location
Balcony
A few weeks ago i made a last minute dash on the Betat CM promo and DOA took me to the cleaners in no time. Nearly $1200 gone very quickly.

The next morning i received an email that i had a $125 comp with a 10x WR waiting. Never had to ask or email about it. That is player support as it should be. :thumbsup:

Similar at Rizk, $700 lost in one evening with very low RTP, next day email that i had 30 Super Spins, 10 Mega Spins and 50 Free Spins in my rewards section.

And it wasn't the first time this happened. Still didn't cash out from those extras but i sure felt appreciated.

Unibet giving $3 is worse than an insult.
 

DreamRJ

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Location
RJVille UK
I know it is appalling a £3 bonus. But you should try getting one from Leovegas casino.

They are beyond scrooges. You can deposit thousands at leovegas and support will always still say no to you when you ask for one. And that is still the case when you haven't won and withdrew for months and months as well.

I would say that leovegas is actually the worst for giving goodwills.
 

slot_zombie

Senior Member
Joined
Jul 25, 2014
Location
UK
I know it is appalling a £3 bonus. But you should try getting one from Leovegas casino.

They are beyond scrooges. You can deposit thousands at leovegas and support will always still say no to you when you ask for one. And that is still the case when you haven't won and withdrew for months and months as well.

I would say that leovegas is actually the worst for giving goodwills.

And they have really tightened up on the reload bonuses recently, too.
 

kelapa

Full Member
Joined
Oct 6, 2017
Location
Netherlands
Much as I loathe their Evolution tables, I can't fault Unibet for generosity when it comes to bonuses.
It was my birthday last month and I got two separate bonuses: one of 100 € and another of 30. :thumbsup:
 

KasinoKing

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Much as I loathe their Evolution tables, I can't fault Unibet for generosity when it comes to bonuses.
It was my birthday last month and I got two separate bonuses: one of 100 € and another of 30. :thumbsup:
Sorry, but that is a pretty meaningless post unless you say how much you have deposited/lost there.

I mean, if you've only deposited a couple of €100 in the last year - they are excellent bonuses!
But if you've done say €100,000 - then they are pretty poor.
It's all relative...

KK
 

kelapa

Full Member
Joined
Oct 6, 2017
Location
Netherlands
Sorry, but that is a pretty meaningless post unless you say how much you have deposited/lost there.

I mean, if you've only deposited a couple of €100 in the last year - they are excellent bonuses!
But if you've done say €100,000 - then they are pretty poor.
It's all relative...

KK

You're right.
Uhm, I'd say I must have deposited a few 1000's there in total. I'll go check asap.
 

Cocochanel

Experienced Member
Joined
Jan 9, 2014
Location
Denmark
Hi All,

Just a quick post.

Lost around £500 at Unibet today with literally no playtime, so sent them an email and asked for a bonus. I only really do this if my playtime is non existent.

They replied, and gave me a very generous £3!

The generosity!

Think I will be closing my account, I would rather they had said no!

Thoughts? Am I just being greedy? I thought it was insulting to be honest!

Hi there.

I like to play at Unibet to, never any lags in the casino, fast payout.....BUT....5 free spins in Starburst every friday with 35x wager.....never any free money, birthday bonus, free spins...NOTHING at all. I some times play at Tivoli casino and get 10 free spins on new games wagerfree....I like that......
 

KasinoKing

WebMeister & Slotaholic..
webmeister
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Aug 25, 2004
Location
Bexhill on sea, England
I some times play at Tivoli casino and get 10 free spins on new games wagerfree....I like that......
I thought Tivoli closed down 18 months ago! :eek:

OK - just checked. Apparently still open for Denmark only. I wasn't dreaming then!
"Dear Affiliate,
It is with regret we must inform you that Tivolicasino.com will cease operations during April 2016. The exact date will soon be finalised and communicated to you at the earliest opportunity.
As we are committed to close down in a controlled and professional way, you can be rest assured that you will be paid all affiliate commissions due on your players referred, for the entire time that Tivolicasino.com remains live.
For any affiliates that promote the Tivolicasino.dk brand, this remains unaffected by the business change."

KK
 

Vibroverb

Full Member
Joined
Apr 13, 2017
Location
Europe
I would agree that they would check deposits/ withdrawals before coming up with an offer. 3 is too low but I think Unibet has been on a downhill slide in terms of Casino promotions for a while now. Their game selection is good but in regards to promos, they have not changed much in the last years. Their daily tournament schedule has been the same for at least 3 years.

I think they could really do with a promotions manager to check out this forum and deal with the few issues players have with Unibet, like these low bonuses to valuable players. Not all the people at Unibet would sanction low bonuses for high value players.

I think the OP might have gotten a higher bonus if he had gotten somebody else on the chat, or message. Different people might see the problem and rectify it. I was shocked when I read the thread where Unibet paid out the winnings to the wrong bank account and then told the player it was his responsibility to take the other person to court to get his money back, even though Unibet admitted the fault, he was told the money was out of Unibet's system and there was nothing more that can be done. After the thread on here, somebody else from Unibet saw it, understood what it meant and dealt with it right away.

Sorry, I didn't mean to go off topic, but my point is, if enough people at Unibet see this thread, they might contact the OP and give him the some extra to fix it
 
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