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Unibet - So Generous!

Discussion in 'Online Casinos' started by itsover2014, Oct 18, 2017.

    Oct 18, 2017
  1. itsover2014

    itsover2014 Experienced Member

    United Kingdom
    Hi All,

    Just a quick post.

    Lost around £500 at Unibet today with literally no playtime, so sent them an email and asked for a bonus. I only really do this if my playtime is non existent.

    They replied, and gave me a very generous £3!

    The generosity!

    Think I will be closing my account, I would rather they had said no!

    Thoughts? Am I just being greedy? I thought it was insulting to be honest!
  2. Oct 18, 2017
  3. goatwack

    goatwack Comin' atcha like Eric Crumble CAG

    That's pretty bad. At least a fiver would be quite low, a tenner 'ok', but three quid :what:

    Could have been worse, mind. You know they really despise you when they wheel out the 10 Starburst spins :eek:
  4. Oct 18, 2017
  5. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Currently: Self employed, Previously: Manager
    Mostly the Netherlands
    That's kind of typical for Unibet, although they do sometimes surprise you, but you'd have to be lucky and that means the right person in support is reading and judging :)
    I often felt a bit neglected there too, and have received similar freebies..never really a reason to consider closing my account for though, but once in a while i just contact a rep here, and tell them how i feel about 'my rewards' which mostly would have a decent comp, or some extra free spins as result!

    This is quite common with the bigger bookies and Casino's..and of those Unibet is definitely he best: everything else there is top notch :thumbsup:
    So, perhaps worth a shot...
  6. Oct 18, 2017
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Self- Employeed
    With those sort of deposit sizes / totals in one day I'd speak to some of the reps maybe on here if its a regular / semi-regular thing you can afford to do.

    Not suggesting any particular casinos but there are a good few out there (accredited) who would give you cash back deals (educated guess around the 10-15% range wager free) Also maybe some VIP bonuses with low wagering (again around 10xB range)
  8. Oct 18, 2017
  9. Supababe

    Supababe Opinions Meister! CAG mm1

    Mum, wife, daughter, pet owner and Primary Teacher
    Lancashire, UK
    For some strange reason i really like playing a unibet but rarely get any casino based promos...even rarer are 'bonus offers' in the account tab.

    Ive had some good runs in the past but have also lost big chunks like the OP has....at other casinos you might get a consolation £5 or some 'extra spins etc' but Unibet are stingy (to me anyhow...)

    Withdrawals are very fast (to be fair)
  10. Oct 19, 2017
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    I agree - that is a total insult :eek:
    I hope you vote with your wallet and take your business elsewhere.

  12. Oct 19, 2017
  13. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Translator and facilities manager
    A few weeks ago I deposited and lost $500 at Guts. Went to live chat the next day and asked for some spins and received a $20 bonus. But I did deposit A LOT some 3-4 years ago so I am a long-standing customer, although most of my deposits go to VS nowadays.
  14. Oct 19, 2017
  15. pinnit2014

    pinnit2014 Meister Member PABnoaccred mm1

    Work with figures, other audit-y things
    Glasgow and Home - N Ireland
    It’s the same with their sister, Maria casino. Regular player and on birthday I was given 5 free spins.

    Can’t remember last time I got an offer- I’m not a freebie tart (not that much!) but I like to feel a incy bit valued by casinos.

    Good casinos but tight as a ducks proverbial for perks
  16. Oct 19, 2017
  17. 4048

    4048 Experienced Member

    Site manager
    3€ is just a slap in the face, how did the CS agent think that was a good call?

    When I used to work CS with had a rule that bonuses should be as close to 10% as possible to total deposits. This included bonuses from promotions, but we were allowed to make the calls ourselves. For example if a player used to pick up a lot of bonuses from promos and therefore had a high bonus % I was allowed to give 10-20% of recent deposits if the last bonus had been long ago.

    Another rule we had was that 10€ was the minimum bonus to give. This meant we wanted at least 100€ in deposits, but that shouldn't be too difficult to achieve. We ended up breaking this rule quite a lot anyway, giving 5€ here and there.

    I remember getting the 10 Starburst treatment myself, and have actually been thinking that most casinos I play at are far less generous than I myself used to be.

    Got 150€ bonus without asking from Stargames on my birthday recently which was a nice surprise.
  18. Oct 19, 2017
  19. itsover2014

    itsover2014 Experienced Member

    United Kingdom
    Thanks for the responses all. Glad I am not the only one who thought this.

    The rep has given me some spins which is nice of them, and they did not have to do. I will leave it there but it has given me something to think about when depositing in future..
  20. Oct 19, 2017
  21. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Content Writer
    A few weeks ago i made a last minute dash on the Betat CM promo and DOA took me to the cleaners in no time. Nearly $1200 gone very quickly.

    The next morning i received an email that i had a $125 comp with a 10x WR waiting. Never had to ask or email about it. That is player support as it should be. :thumbsup:

    Similar at Rizk, $700 lost in one evening with very low RTP, next day email that i had 30 Super Spins, 10 Mega Spins and 50 Free Spins in my rewards section.

    And it wasn't the first time this happened. Still didn't cash out from those extras but i sure felt appreciated.

    Unibet giving $3 is worse than an insult.
  22. Oct 19, 2017
  23. DreamRJ

    DreamRJ Out of this world! MM webmeister

    RJVille UK
    I know it is appalling a £3 bonus. But you should try getting one from Leovegas casino.

    They are beyond scrooges. You can deposit thousands at leovegas and support will always still say no to you when you ask for one. And that is still the case when you haven't won and withdrew for months and months as well.

    I would say that leovegas is actually the worst for giving goodwills.
  24. Oct 19, 2017
  25. Flyer187

    Flyer187 Senior Member PABnoaccred

    England, UK
    £3 isn't going to foster player loyalty or provide a good customer experience.

    Time to look elsewhere :)
  26. Oct 19, 2017
  27. slot_zombie

    slot_zombie Experienced Member

    And they have really tightened up on the reload bonuses recently, too.
  28. Oct 23, 2017
  29. kelapa

    kelapa Experienced Member

    Much as I loathe their Evolution tables, I can't fault Unibet for generosity when it comes to bonuses.
    It was my birthday last month and I got two separate bonuses: one of 100 € and another of 30. :thumbsup:
  30. Oct 24, 2017
  31. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Sorry, but that is a pretty meaningless post unless you say how much you have deposited/lost there.

    I mean, if you've only deposited a couple of €100 in the last year - they are excellent bonuses!
    But if you've done say €100,000 - then they are pretty poor.
    It's all relative...

  32. Oct 24, 2017
  33. kelapa

    kelapa Experienced Member

    You're right.
    Uhm, I'd say I must have deposited a few 1000's there in total. I'll go check asap.
  34. Oct 24, 2017
  35. Cocochanel

    Cocochanel Experienced Member

    Hi there.

    I like to play at Unibet to, never any lags in the casino, fast payout.....BUT....5 free spins in Starburst every friday with 35x wager.....never any free money, birthday bonus, free spins...NOTHING at all. I some times play at Tivoli casino and get 10 free spins on new games wagerfree....I like that......
  36. Oct 25, 2017
  37. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    I thought Tivoli closed down 18 months ago! :eek:

    OK - just checked. Apparently still open for Denmark only. I wasn't dreaming then!
    "Dear Affiliate,
    It is with regret we must inform you that Tivolicasino.com will cease operations during April 2016. The exact date will soon be finalised and communicated to you at the earliest opportunity.
    As we are committed to close down in a controlled and professional way, you can be rest assured that you will be paid all affiliate commissions due on your players referred, for the entire time that Tivolicasino.com remains live.
    For any affiliates that promote the Tivolicasino.dk brand, this remains unaffected by the business change."

  38. Oct 26, 2017
  39. Vibroverb

    Vibroverb Experienced Member

    I would agree that they would check deposits/ withdrawals before coming up with an offer. 3 is too low but I think Unibet has been on a downhill slide in terms of Casino promotions for a while now. Their game selection is good but in regards to promos, they have not changed much in the last years. Their daily tournament schedule has been the same for at least 3 years.

    I think they could really do with a promotions manager to check out this forum and deal with the few issues players have with Unibet, like these low bonuses to valuable players. Not all the people at Unibet would sanction low bonuses for high value players.

    I think the OP might have gotten a higher bonus if he had gotten somebody else on the chat, or message. Different people might see the problem and rectify it. I was shocked when I read the thread where Unibet paid out the winnings to the wrong bank account and then told the player it was his responsibility to take the other person to court to get his money back, even though Unibet admitted the fault, he was told the money was out of Unibet's system and there was nothing more that can be done. After the thread on here, somebody else from Unibet saw it, understood what it meant and dealt with it right away.

    Sorry, I didn't mean to go off topic, but my point is, if enough people at Unibet see this thread, they might contact the OP and give him the some extra to fix it

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