Resolved Unibet sent my money to another person. I'm waiting for 5 months.

Matt Saracen

Newbie member
Joined
Dec 7, 2016
Location
Dillon, Texas
OP should obviously be paid his winnings along with a nice interest rate for having had to wait so long and drive this case to get his money. He should be paid AT LEAST 2 times more than his original withdraw was imo.
 

Vibroverb

Full Member
Joined
Apr 13, 2017
Location
Europe
OP should obviously be paid his winnings along with a nice interest rate for having had to wait so long and drive this case to get his money. He should be paid AT LEAST 2 times more than his original withdraw was imo.

Do we know what the value of the withdrawal was? It's not right not to pay out in this fashion no matter what sum but things are different for a $200 withdrawal versus $20,000....and it would more logical to expect they would pay out $400 as an interest for waiting but I don't see anyone in this industry paying out an extra 5 figures as interest and compensation unfortunately, even 4 figures would be too much. Otherwise it wouldn't have dragged on this long in the first place.
It would be good to know how it all works out
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Do we know what the value of the withdrawal was? It's not right not to pay out in this fashion no matter what sum but things are different for a $200 withdrawal versus $20,000....and it would more logical to expect they would pay out $400 as an interest for waiting but I don't see anyone in this industry paying out an extra 5 figures as interest and compensation unfortunately, even 4 figures would be too much. Otherwise it wouldn't have dragged on this long in the first place.
It would be good to know how it all works out

I think it was something like $500..
Correct me if I am wrong guys.
 

Vibroverb

Full Member
Joined
Apr 13, 2017
Location
Europe
Ok, I can see them paying out an extra $500, it's peanuts for an Online Casino, but all this, over 5 months over just $500? Wow
 

TrammTaraRam

Full Member
PABaccred
Joined
May 22, 2017
Location
Ukraine
What is the reason for the delay in payment. After all for a casino it is small money. About a month ago I corresponded in a chat about this.

This is what they explained to me in the chat. Since the money was sent by someone from the financial department by mistake. Then, in case of reimbursement of these funds, the one who made this mistake, it will be necessary to pay this money out of personal money. Therefore, they try to reinsure themselves and first get this money back from the bank.

This is absurd, but that's how the situation was explained to me. It's unpleasant that they hold you for an idiot. For me, Unibet was a disappointment. Before this event, it was my favorite casino.

Now they wrote to me on email that they will try to solve this issue today.

I will wait.
 

Vibroverb

Full Member
Joined
Apr 13, 2017
Location
Europe
They made half a billion gross last year across the group and they can't pay out a small mistake of €500. Shameful

You do not have permission to view link Log in or register now.

yes, and I bet you they aren't happy with that, you can always earn more and for any year they earn half a billion, they will set their goals higher and higher. This is the capitalist mentality and no matter how much you make you shouldn't be happy unless you made absolutely the maximum
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
What is the reason for the delay in payment. After all for a casino it is small money. About a month ago I corresponded in a chat about this.

This is what they explained to me in the chat. Since the money was sent by someone from the financial department by mistake. Then, in case of reimbursement of these funds, the one who made this mistake, it will be necessary to pay this money out of personal money. Therefore, they try to reinsure themselves and first get this money back from the bank.

This is absurd, but that's how the situation was explained to me. It's unpleasant that they hold you for an idiot. For me, Unibet was a disappointment. Before this event, it was my favorite casino.

Now they wrote to me on email that they will try to solve this issue today.

I will wait.

What the....

Thats not how things work lol. They make a mistake, they pay for it and deal with their employee who messed up internally.

This is like going to home depot and them over charging you by accident and when you want a refund they say "oh im sorry we cant do that until the employee gets paid and gives us the money back." Payday comes and the employee takes their check and quits and then the store says sorry nothing can be done, they no longer work here.

WHEN YOU HIRE A PERSON THEY REPRESENT YOUR COMPANY and become your responsibility, they arent an independent contractor :what:

This is the most bizarre behavior from a casino ive ever seen in these regards. And I actually feel a little enraged by these actions haha

I cant even...
 

Unibet Rep

Accredited Casino Representative
Joined
Nov 15, 2010
Location
Malta
Good evening everyone,

Just to update that I finished the follow up on this matter and fully agree this was indeed a serious mistake from our end.

This matter should have been dealt with in a much more timely manner and would like to notify that we will be following this up internally to make sure these situations never happen again.

We personally contacted the OP to inform him that his withdrawal has been reissued and additional compensation was added for our mistake.

I wish everyone a very nice evening and a nice weekend in advance,

Ken
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Good evening everyone,

Just to update that I finished the follow up on this matter and fully agree this was indeed a serious mistake from our end.

This matter should have been dealt with in a much more timely manner and would like to notify that we will be following this up internally to make sure these situations never happen again.

We personally contacted the OP to inform him that his withdrawal has been reissued and additional compensation was added for our mistake.

I wish everyone a very nice evening and a nice weekend in advance,

Ken

Good to hear you have sorted it out, but it is still totally out of order, And i am happy you have also gave him some compensation as well.

I also hope you have issued it to the correct person this time.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Yes, 512$

Hello, Max Drayman here. I handle the Complaints side of things at Casinomeister.com including the PABs.

I have received your PAB regarding Unibet but I see that you have continued to post here since submitting that. I have to ask if you have you read the PAB FAQ?

The FAQ is necessary reading for all those who wish to use the PAB service. The FAQ tells you the scope of our service, what you can expect from us and -- also very important -- what we expect from you. If you don't understand and/or cooperate with the PAB process then your PAB will very likely fail. So please do read the FAQ asap.

I say this because you are already in violation of the FAQ guidelines. For details see FAQ section 3.12, item 2.

Once you've read the FAQ and understand the problem please contact me via PM -- or at
attachment.php
-- and let me know whether you will comply with the FAQ (and allow me to continue work on your PAB) or you will continue to post in which case you PAB will be closed and discarded.

Thank you for your cooperation.

Regards,
Max.
 

TrammTaraRam

Full Member
PABaccred
Joined
May 22, 2017
Location
Ukraine
Yes, guys, the situation is solved. I have to admit that only with the help of you and this site, I finally managed to solve this problem. For 2 days ... Thank you all very much. As far as I understand, I got compensation in 500 dollars and 512 dollars of my money. This is very good and compensates for my nerves for this period)) It's very nice that you are so responsive to the problems of other players.

I will be glad to be in the company of such good people.:thumbsup:
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Hello, Max Drayman here. I handle the Complaints side of things at Casinomeister.com including the PABs.

I have received your PAB regarding Unibet but I see that you have continued to post here since submitting that. I have to ask if you have you read the PAB FAQ? (see
You do not have permission to view link Log in or register now.
).

The FAQ is necessary reading for all those who wish to use the PAB service. The FAQ tells you the scope of our service, what you can expect from us and -- also very important -- what we expect from you. If you don't understand and/or cooperate with the PAB process then your PAB will very likely fail. So please do read the FAQ asap.

I say this because you are already in violation of the FAQ guidelines. For details see FAQ section 3.12, item 2.

Once you've read the FAQ and understand the problem please contact me via PM -- or at
attachment.php
-- and let me know whether you will comply with the FAQ (and allow me to continue work on your PAB) or you will continue to post in which case you PAB will be closed and discarded.

Thank you for your cooperation.

Regards,
Max.

Max did you read the above post by the unibet rep? it seems it has now been resolved though, so why does the PAB still need to go ahead? just curious?
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Yes, guys, the situation is solved. I have to admit that only with the help of you and this site, I finally managed to solve this problem. For 2 days ... Thank you all very much. As far as I understand, I got compensation in 500 dollars and 512 dollars of my money. This is very good and compensates for my nerves for this period)) It's very nice that you are so responsive to the problems of other players.

I will be glad to be in the company of such good people.:thumbsup:

Very good to hear it got resolved for you!
And enjoy your winnings & compensation too. :)
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Max did you read the above post by the unibet rep? it seems it has now been resolved though, so why does the PAB still need to go ahead? just curious?

I hope that this is not simply swept under the carpet just because the op is now satisfied. If it was not for Casinomeisters existence the guy would have got nothing. If Casinomeister has any real teeth then this issue should be escalated and pursued regardless of the outcome to the op.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
I hope that this is not simply swept under the carpet just because the op is now satisfied. If it was not for Casinomeisters existence the guy would have got nothing. If Casinomeister has any real teeth then this issue should be escalated and pursued regardless of the outcome to the op.

ahh ok i see
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Max did you read the above post by the unibet rep? it seems it has now been resolved though, so why does the PAB still need to go ahead? just curious?

Yeah, missed that. Anyway the OP's issue is resolved so the PAB is done. Looking into the issue above and beyond that is a separate matter.
 
Top